Bt sport trapped into new 12 month contract

teddysmum

dipsomaniac wrote: »

No cooling off period because i wasnt sold the addon. I am normally switched on and Cant believe i have been trapped like this. There Must be some way out

You haven't been trapped. Extending contracts is a normal part of new deals.

VisionMan

dipsomaniac wrote: »

Apologies if this has been covered before but I have just been told by bt that I signed a new 12 month contract when I added bt sport online 16 days ago. I had no idea. I was going to be out of contract in 1 month. BT are not being helpful. Have I got any options?

None unfortuntely. Any new deal always involves a new contract (via any company) and they would have told you this both verbally and in writing. It appears you have just missed it.

spyhunter

TheValheru wrote: »

I'd go with arguing as angrily as possible with them on the phone in that case (don't be rude, just be irate). Call back if they hang up, demand to speak to managers, etc.

And where will that get the op?

Getting angry with an advisor will only annoy them and make them less likely to want to help.
The op has already said they ordered BT sport online so was not mis informed as all the terms are there when an order is placed online.

You have to tick all the boxes and agree to all the terms when you place an order online and as such are bound by them.

TheValheru

spyhunter wrote: »

And where will that get the op?

Getting angry with an advisor will only annoy them and make them less likely to want to help.
The op has already said they ordered BT sport online so was not mis informed as all the terms are there when an order is placed online.

You have to tick all the boxes and agree to all the terms when you place an order online and as such are bound by them.

At the very worst it will get him nowhere. Which is exactly where he would get by doing nothing.

It's a contract yes, but they can choose to release him from it so that's what he should push for. He wasn't misinformed as such, theres no obligation for them to release him, but for a customer service standpoint it'd be rediculous for them not to at least listen.

Arguments are angry things, if the customer services rep tell you they can't help, and begins repeating themselves, you do the same and demand better treatment. If they say they can't do anything you ask to be put through to someone who can. It's not pleasant for either party but it's got me somewhere many times in the past.

dipsomaniac wrote: »

have spent a lot of time on live chat/phone today trying to sort this. they are all saying that as i ordered the addon online i have to sort it online. when i pointed out that there was a person at the end of the online and i wanted to speak to a person they just said they couldn't help and that i needed to deal with it online. you couldn't make it up

Next time you talk to someone and they tell you it needs to be sorted online. Tell them that's not acceptable and ask to speak to a manager. If they say something you don't want to accept, tell them no, and state what you want (I find it useful to have a few bullet points in front of me, just 2 or 3 detailing what you expect).

dipsomaniac

teddysmum wrote: »

You haven't been trapped. Extending contracts is a normal part of new deals.

my broadband contract was not extended when i added bt mobile

None unfortuntely. Any new deal always involves a new contract (via any company) and they would have told you this both verbally and in writing. It appears you have just missed it.

my broadband contract was not extended when i added bt mobile.

ordered online (no verbal warning) and was totally unaware of me agreeing to a new contract. i only had 1 month until i was out of contract why would i agree to lock myself in on the same terms? there was a tiny piece of print at the bottom of a confirmation email stating i had extended my contract by the time i read that it was too late.

at the last count i had >1200 online accounts. there is not enough hours in the day to read and understand every term in t&cs.

JJ_Egan

<at the last count i had >1200 online accounts. there is not enough hours in the day to read and understand every term in t&cs.>


Basically you then take the risk with every account and cannot complain if you don't like the end result .
The time spent complaining here you could have read some of those T&Cs .
Or take them down the Shed you should be able to read a dozen while the scrum is being reset.

poppasmurf_bewdley

If your new contract included either of the following:

1. Free BT Sport of any sort.
2. A reduction in the standard cost of either your phone or broadband

then you will have been given a new contract. They will have told you so at the time, and you have admitted that you received the email which told you so.

The only way out of the contract is to pay BT £££'s, or wait until they put up their prices yet again, when you will be able to jump ship without cost.

Why do you think that there 'must' be a way out?

dipsomaniac

JJ_Egan wrote: »

Basically you then take the risk with every account and cannot complain if you don't like the end result .
The time spent complaining here you could have read some of those T&Cs .
Or take them down the Shed you should be able to read a dozen while the scrum is being reset.

i am not complaining here. just seeking advice. i take it you have read every word of all the t&c's you have accepted??

dipsomaniac

poppasmurf_bewdley wrote: »

Why do you think that there 'must' be a way out?

i genuinely had no idea that i had signed a new 12 month contract until i saw the email confirmation by then it was too late. it should have been clearer or there should be a cooling off period

tomtontom

TheValheru wrote: »

At the very worst it will get him nowhere. Which is exactly where he would get by doing nothing.

It's a contract yes, but they can choose to release him from it so that's what he should push for. He wasn't misinformed as such, theres no obligation for them to release him, but for a customer service standpoint it'd be rediculous for them not to at least listen.

Arguments are angry things, if the customer services rep tell you they can't help, and begins repeating themselves, you do the same and demand better treatment. If they say they can't do anything you ask to be put through to someone who can. It's not pleasant for either party but it's got me somewhere many times in the past.



Next time you talk to someone and they tell you it needs to be sorted online. Tell them that's not acceptable and ask to speak to a manager. If they say something you don't want to accept, tell them no, and state what you want (I find it useful to have a few bullet points in front of me, just 2 or 3 detailing what you expect).

I can't believe OP thanked this nonsense. There is no excuse for being rude to the CS advisor and that is exactly what this post is suggesting.

OP, you made a mistake, I've gone through the sign up screens and the minimum term is very clear and stated more than once. If you want BT to help you out then be polite - and remember the person at the end of the phone/ online chat is a human being too. They are not there for you to get angry or argue with.