yodel parcel delivery

pelirocco

Johnnytwostep wrote: »

and there is me thinking that a couriers job was to get a parcel safely to where it is supposed to be.

Tell you what, they should just go to the bottom of the road, open the back doors and push everything out that is for that street. solves the time issue.

Or just maybe people should pay a fair rate for deliveries( the amount a driver gets for each delivery is shocking )
You have just confirmed my opinion that the vast majority of people have no idea what work goes into getting deliveries out , I swear people think stuff appears by magic

Parcel delivery drivers are up against it at the best of times , you get to Christmas and that number can double or even triple , and add into the equation the lack of drivers ( seriously HGV shortages runs into the 10's of thousands ) and its going to take a miracle to get everything delivered

To then expect a delivery driver to know when you are going to be in really takes the pi55

Drachenfach

ellie99 wrote: »

Just a thought....is it possible that the company sending your parcels has requested that Yodel get a signature for them?

That would override your instructions to leave inside a gate.

No, Waitrose ask if you want the goods left in a safe place and label the package accordingly. Even has a wee space on the order form.

ThemeOne

I nearly always do click and collect now, or have it delivered to work, to avoid all these problems.

If something does get delivered to my home and I'm not in, I'd rather it was just returned to depot for me to collect myself, rather than going out for automatic re-delivery.

Feral_Moon

ThemeOne wrote: »

I nearly always do click and collect now, or have it delivered to work, to avoid all these problems.

If something does get delivered to my home and I'm not in, I'd rather it was just returned to depot for me to collect myself, rather than going out for automatic re-delivery.

But you can't collect from courier depots (apart from UPS). Only Royal Mail generally have this facility.

ThemeOne

Feral_Moon wrote: »

But you can't collect from courier depots (apart from UPS). Only Royal Mail generally have this facility.

I've definitely collected from courier depots other than UPS, though not for some time admittedly.

Feral_Moon

bugslet wrote: »

The bottom line is that there isn't the money in the job to be good with it - how the heck any of them make it pay is a mystery to me.

I use REN cleanser, found it was £4.50 cheaper at Amazon than M&S and as a Prime customer, there was no delivery charge. I know I pay £79 for prime, but it must work out at less than 50p a time for delivery this year.

How the economics of that work out I cannot fathom.

A lot of couriers receive less than 50p per parcel and they DON'T get paid for attempted deliveries when a customer isn't home, hence why they get left any place they can.

Hermes and Yodel are the most likely culprits for this as they pay the worst rates in the industry. No point complaining about the poor courier, they're just trying to do their job.

It's the companies you're buying from that are to blame for cutting costs and using a budget delivery company. Complain to them instead!

balletshoes

Feral_Moon wrote: »

Say I have 200 parcels to deliver today which completely fill my van and will take from 8am to 6pm to deliver, but 50% of those households are not home and haven't provided a safe delivery point (either neighbour or safe place).

Yes, I could stick a card through and take away your parcel to try again tomorrow (no guarantee you'll be home then either) but tomorrow I have another 200 parcels to deliver. Where do I put the parcels I couldn't deliver yesterday? And how do I find time to deliver all the ones carried forward as well as the new ones?

Or do I leave parcels behind in the depot that are due out today meaning customers who are likely to be home miss out on getting their parcel. Or do I just return to sender as customer unavailable and the sender/retailer re-issue them.

So, you see the dilemma couriers are faced with daily when customers can't be bothered to wait in or give instruction as to which neighbour or safe place they can leave it.

if i have the option of designating a safe place for delivery when i order something online, i'll do so. Have to say though, I've ordered about half a dozen items online for home delivery in the last fortnight, and only one site has had anywhere on order to designate a safe delivery place. I'd rather go collect my parcels somewhere suitable, and I like the increase in options I have for that now compared with only a year ago (amazon lockers, local shops and stores etc).

balletshoes

Feral_Moon wrote: »

But you can't collect from courier depots (apart from UPS). Only Royal Mail generally have this facility.

i have a DPD delivery due, or I can go collect at their depot.

Feral_Moon

balletshoes wrote: »

i have a DPD delivery due, or I can go collect at their depot.

But where is your nearest DPD depot? Mine is over 60 miles away.

balletshoes

Feral_Moon wrote: »

But where is your nearest DPD depot? Mine is over 60 miles away.

10 minutes drive from home.