yodel parcel delivery

red_devil

the twitter customer service wasn't much better.

RosiPossum

Feral_Moon wrote: »

I do a LOT of online shopping with numerous retailers, using a variety of courier/postal companies. These days I almost ALWAYS receive an email and/or text to inform me when my order has been dispatched and indicating which day to expect delivery. And with most couriers I will also receive email/text with tracking facilities and a 1, 2 or 4 hour ETA delivery window, depending which courier it is.

Also, as mentioned earlier, if you don't want to or can't wait in for delivery then get it delivered to local Collect+/Parcelshop or other delivery point. You can even get stuff delivered to Asda and Argos stores for collection now.

Only those living in remote places might not have access to a local delivery point but they usually have plenty of safe place options where a parcel can safely be left if out.

Communication is the key. Couriers are not mind readers! If you have regular deliveries then TELL your courier where to leave stuff. You'd be surprised at just how many do request leaving parcels in recycling bins where it's clean, dry and out of sight.

If you get told that a parcel should be delivered on the Tuesday, but you're at work, what should you do? If you can change delivery date - brilliant. But a lot of the time you don't get that option.
Even better when you get a delivery slot, and can do an "inflight" change.

I've ordered something and had a dispach notice. It will be delivered between Friday and Monday. If I'm at work, I don't get enough signal for texts to say the delivery time.

You seem to hate anyone who dares not be home when you do them the honour of delivering the parcel!

Feral_Moon

RosiPossum wrote: »

If you get told that a parcel should be delivered on the Tuesday, but you're at work, what should you do? If you can change delivery date - brilliant. But a lot of the time you don't get that option.
Even better when you get a delivery slot, and can do an "inflight" change.

I've ordered something and had a dispach notice. It will be delivered between Friday and Monday. If I'm at work, I don't get enough signal for texts to say the delivery time.

You seem to hate anyone who dares not be home when you do them the honour of delivering the parcel!

Not at all but I do believe it is the customers responsibility to ensure the courier can actually deliver your parcel. What exactly do you expect him/her to do with it if you're not home to receive it?

Btw, I know DPD and UKMail both offer inflight changes so you can change delivery day, nominate a neighbour and designate a safe place to deliver to.

bugslet

The bottom line is that there isn't the money in the job to be good with it - how the heck any of them make it pay is a mystery to me.

I use REN cleanser, found it was £4.50 cheaper at Amazon than M&S and as a Prime customer, there was no delivery charge. I know I pay £79 for prime, but it must work out at less than 50p a time for delivery this year.

How the economics of that work out I cannot fathom.

Drachenfach

Feral_Moon wrote: »

Not at all but I do believe it is the customers responsibility to ensure the courier can actually deliver your parcel. What exactly do you expect him/her to do with it if you're not home to receive it?

The last three parcels I have had delivered by Yodel (via Waitrose) had PLEASE LEAVE INSIDE BACK GATE No 5 printed on them. One went to No 2, another to No 6 and a third to No 2 again. None of my neighbours were pleased about about having 22kilos of dog food cluttering up their hall, and I was not happy at having to lug them back home.

The last one actually had PLEASE DO NOT LEAVE WITH NEIGHBOURS printed on it as well. They even have to walk past the back gate to get to the front of the house, as our terraces back on to the road. I think I've more than done my bit in ensuring the parcels can be left in a specified safe place.

Feral_Moon

Drachenfach wrote: »

The last three parcels I have had delivered by Yodel (via Waitrose) had PLEASE LEAVE INSIDE BACK GATE No 5 printed on them. One went to No 2, another to No 6 and a third to No 2 again. None of my neighbours were pleased about about having 22kilos of dog food cluttering up their hall, and I was not happy at having to lug them back home.

The last one actually had PLEASE DO NOT LEAVE WITH NEIGHBOURS printed on it as well. They even have to walk past the back gate to get to the front of the house, as our terraces back on to the road. I think I've more than done my bit in ensuring the parcels can be left in a specified safe place.

Maybe they couldn't read English :rotfl:

At least you got your parcels delivered

I've yet to actually meet a Yodel courier who isn't from Eastern Europe since they changed the way they operate.

ellie99

Drachenfach wrote: »

The last three parcels I have had delivered by Yodel (via Waitrose) had PLEASE LEAVE INSIDE BACK GATE No 5 printed on them. One went to No 2, another to No 6 and a third to No 2 again. None of my neighbours were pleased about about having 22kilos of dog food cluttering up their hall, and I was not happy at having to lug them back home.

The last one actually had PLEASE DO NOT LEAVE WITH NEIGHBOURS printed on it as well. They even have to walk past the back gate to get to the front of the house, as our terraces back on to the road. I think I've more than done my bit in ensuring the parcels can be left in a specified safe place.

Just a thought....is it possible that the company sending your parcels has requested that Yodel get a signature for them?

That would override your instructions to leave inside a gate.

GlasweJen

Hermes are just as bad.

I ordered jeans from Next, got an email saying they were out for delivery then another saying they'd been left in my safe space - brilliant. I arrived home and they weren't there so I called customer services who called the courier who was adamant they were left in my safe space.

Next re-sent them (and charged me for the 2nd parcel), same thing happened 2 emails and no jeans.

I called Next who called the courier who said both packages were in my safe space but nothing. So I asked what letter was on the door (I live in a newbuild set of flats with letters after the number). Turned out the jeans had been delivered to my drug using and dealing neighbour's safe box and had subsequently been taken in and not sent onto me. I explained the situation and the jeans were sent out for a third time to, you guessed it, junkie neighbour! Luckily I managed to have the parcel intercepted by another neighbour who did bring them round for me.

RosiPossum

My local delivery people for My Hermes, Yodel, etc. are all brilliant. No complaints from me.

Mupette

I had parcels due yesterday, at 11.45pm they were still being delivered, decided that i would give them today before making a fuss,
and there he was at 8 this morning wasn't Yodel, although my Yodel man is really nice. He doesn't know when our bins get empty'd i did ask.