yodel parcel delivery

red_devil

Feral_Moon wrote: »

Say I have 200 parcels to deliver today which completely fill my van and will take from 8am to 6pm to deliver, but 50% of those households are not home and haven't provided a safe delivery point (either neighbour or safe place).

Yes, I could stick a card through and take away your parcel to try again tomorrow (no guarantee you'll be home then either) but tomorrow I have another 200 parcels to deliver. Where do I put the parcels I couldn't deliver yesterday? And how do I find time to deliver all the ones carried forward as well as the new ones?

Or do I leave parcels behind in the depot that are due out today meaning customers who are likely to be home miss out on getting their parcel. Or do I just return to sender as customer unavailable and the sender/retailer re-issue them.

So, you see the dilemma couriers are faced with daily when customers can't be bothered to wait I or give instruction as to high neighbour or safe place they can leave it.

no one ever asked me to nominate a safe place !

Royal Mail manage to deliver parcels properly.

Feral_Moon

Johnnytwostep wrote: »

and there is me thinking that a couriers job was to get a parcel safely to where it is supposed to be.

And how exactly are they supposed to do that if the intended recipient isn't home to receive their parcel and hasn't designated a safe place/neighbour to receive on their behalf if they know they won't be home?

Most companies send an email/text these days to let you know when to expect delivery and many offer tracking facilities and inflight diversions.

katipip

Could have been worse. Your driver could have been an out and out thief:-

http://www.hulldailymail.co.uk/Courier-Amazon-delivery-caught-camera-Xbox/story-28270546-detail/story.html

Thank goodness the family had CCTV!!

Feral_Moon

red_devil wrote: »

no one ever asked me to nominate a safe place !

Royal Mail manage to deliver parcels properly.

Royal Mail returns parcels to the sorting office for collection. Courier companies don't have that facility. Why not get it delivered to a Collect+ shop if you know you won't be home. That way you can collect at your own convenience. No excuse these days for failed deliveries.

hieveryone

Or your delivery driver could have left your parcel in your 'paper bin' as noted on the card.

Fine, you may say - except the paper bin was out for emptying - and full at the time the parcel was put in

RosiPossum

What do you expect people to do if they order something that says delivery will be 2-5 working days and gives you nowhere to nominate a safe place or neighbour?
Should we wait in every day from 8-6 in the hope that the delivery will come on the first day?

Feral_Moon

RosiPossum wrote: »

What do you expect people to do if they order something that says delivery will be 2-5 working days and gives you nowhere to nominate a safe place or neighbour?
Should we wait in every day from 8-6 in the hope that the delivery will come on the first day?

I do a LOT of online shopping with numerous retailers, using a variety of courier/postal companies. These days I almost ALWAYS receive an email and/or text to inform me when my order has been dispatched and indicating which day to expect delivery. And with most couriers I will also receive email/text with tracking facilities and a 1, 2 or 4 hour ETA delivery window, depending which courier it is.

Also, as mentioned earlier, if you don't want to or can't wait in for delivery then get it delivered to local Collect+/Parcelshop or other delivery point. You can even get stuff delivered to Asda and Argos stores for collection now.

Only those living in remote places might not have access to a local delivery point but they usually have plenty of safe place options where a parcel can safely be left if out.

Communication is the key. Couriers are not mind readers! If you have regular deliveries then TELL your courier where to leave stuff. You'd be surprised at just how many do request leaving parcels in recycling bins where it's clean, dry and out of sight.

Mupette

Feral_Moon wrote: »

Royal Mail returns parcels to the sorting office for collection. Courier companies don't have that facility. Why not get it delivered to a Collect+ shop if you know you won't be home. That way you can collect at your own convenience. No excuse these days for failed deliveries.

not everyone offers this, and not everything is eligible for this either.

End of the day you defend courier companies thats your opinion, but they have a long way to go to provide a service that people would be happy with, turning up on time would be a start, rather than be lied to, a safe place often isnt the rubbish bin, couriers don't know then its your bin day, therefore shouldn't use them lots more examples but i am sure you get it

Feral_Moon

Mupette wrote: »

not everyone offers this, and not everything is eligible for this either.

End of the day you defend courier companies thats your opinion, but they have a long way to go to provide a service that people would be happy with, turning up on time would be a start, rather than be lied to, a safe place often isnt the rubbish bin, couriers don't know then its your bin day, therefore shouldn't use them lots more examples but i am sure you get it

Of course couriers know when it's bin day!!! It's fairly obvious when they're all out on the street plus regular couriers know their patch like back of their hand and know which customers can be trusted to leave parcels for and which can't. You'd be surprised how many try it on and claim not to have received a parcel but the evidence is always there and they always back down and suddenly "find" their parcel when challenged.

Feral_Moon

Feral_Moon wrote: »

Of course couriers know when it's bin day!!! It's fairly obvious when they're all out on the street plus regular couriers know their patch like back of their hand and know which customers can be trusted to leave parcels for and which can't. You'd be surprised how many try it on and claim not to have received a parcel but the evidence is always there and they always back down and suddenly "find" their parcel when challenged.

ETA: And for a company currently delivering nigh on 1.5 million parcels a day with less than 0.5% customer complaints, I'd say they're offering a service that the majority of people are happy with :T