TV not Working

doire_2

naedanger wrote: »

Is it you or the repair man who said that liquid was not poured into the tv? If your repair man has not excluded (at least on the balance of probability) that it was damaged by liquid then you do not have a report that really gives your case much support.

Assuming he has ruled out liquid damage:

Did he say how much more he would charge to write up the report?

If it is nothing or near nothing ask for the report and send it to the retailer giving them a limited time to respond (3 or 4 days is probably a minimum) asking them "if they will now repair (or pay for £90 so I can arrange repair) or, as the case may be, replace the tv within a reasonable time but without causing significant inconvenience to the me". Say what you can to support the view you are being inconvenienced.

Then see what they say.

Hi - I asked the repair man what would cause the fault? User or the TV itself. He said the only way a user could cause that damage was to spill something on the TV and this has not happened in this case therefore its the TV itself which is at fault.

The cost of the report would be £40

So when sending in the report do I include a letter stating my case or a short note? Just wondering if there is some sort of template online I can use?

naedanger

doire wrote: »

Hi - I asked the repair man what would cause the fault? User or the TV itself. He said the only way a user could cause that damage was to spill something on the TV and this has not happened in this case therefore its the TV itself which is at fault.

The cost of the report would be £40

So when sending in the report do I include a letter stating my case or a short note? Just wondering if there is some sort of template online I can use?

OK at this stage I would write/email the retailer confirming what the repairer has told you. At this stage you are just asking the retailer to confirm that they will now fix the item, or pay for you to have the item fixed, with the minimum of inconvenience provided you supply the report confirming what you have said. Explain that if they want to see the report it will add £40 to the cost and if they want you to arrange repair that it will be £90 not including the cost of the report.

Give them a deadline to respond and explain your current inconvenience.

Then wait for their response.

George_Michael

if you do ask for the written report, make sure that it specifically states that the fault was inherent (due to a manufacturing defect or faulty component) and that it specifies exactly what has failed. Simply saying that
"its the TV itself which is at fault"
doesn't automatically mean that it was caused by an inherent fault.

George_Michael

One thing to bear in mind is that although your engineer has stated £90 for the repair, the retailer may well be able to get it done for far less than this especially if they already have a workshop where such repairs can be carried out.
For £90, it's not going to be a replacement of the main board so in all likelihood will be a single component, something that could cost a couple of pennies and a few minutes to actually replace.

CoastalWarrior

Most TV repair shops / local guys providing a service charge a flat fee to look at a TV and then if they can fix it, put that towards the amount it will cost to fix.

I'd probably do that and see what it will cost. If it's like £50 then it's likely going to make more sense to just pay it than countless emails, engineer reports and potentially taking it further.

doire_2

George_Michael wrote: »

One thing to bear in mind is that although your engineer has stated £90 for the repair, the retailer may well be able to get it done for far less than this especially if they already have a workshop where such repairs can be carried out.
For £90, it's not going to be a replacement of the main board so in all likelihood will be a single component, something that could cost a couple of pennies and a few minutes to actually replace.

He said £167 for a board from Samsung but he can source one and the cost for it and fit is £90

doire_2

CoastalWarrior wrote: »

Most TV repair shops / local guys providing a service charge a flat fee to look at a TV and then if they can fix it, put that towards the amount it will cost to fix.

I'd probably do that and see what it will cost. If it's like £50 then it's likely going to make more sense to just pay it than countless emails, engineer reports and potentially taking it further.

Its the principle too. CCL are just washing their hands of this. They arent being reasonable at all. if they had said they would meet me halfway then I would have been happy. 16 months and a Samsung TV packs in? Bit of a joke to be honest

doire_2

Their reply to my email (stating the TV repair shops findings)

We understand it has a fault however the report based on your email below doesn't mean its inherently defective or been manufactured incorrectly which has lead to this failure, As previously mentioned we will not pay towards any repair costs or reports.

An electronic item can fail at any point in its life time.

prosaver

http://www.watchtvnow.co.uk/tv/live/bbc-one-live--uk-only-.htm
you can watch live tv on internet... get a big monitor

naedanger

doire wrote: »

"We understand it has a fault however the report based on your email below doesn't mean its inherently defective or been manufactured incorrectly which has lead to this failure, As previously mentioned we will not pay towards any repair costs or reports."

Worth a read:

http://www.theguardian.com/money/2006/mar/25/consumernews.howtocomplain

I would write back saying that your report explains the problem was not caused through user damage. It therefore has failed to last a reasonable period of time for a tv costing £x and the obvious conclusion, based on this inspection, is that the tv had a fault at inception that has now manifested itself. In effect they have sold you a lemon - the item was not of satisfactory quality because it was not sufficiently durable. You accept you have not proved this point beyond all reasonable doubt but you do not believe that is the burden of proof you need to meet. Furthermore, you believe the level of the review, undertaken by an experienced tv repairer, is appropriate given the amounts at stake.

I would further state I believed they were failing to meet their requirements to remedy the matter, as required under the SOGA ("within a reasonable time but without causing significant inconvenience to the buyer").

I would end by stating that unless they confirm they will take action to remedy the fault you will have the tv repaired and take legal action to recover your costs of repair, and of taking legal action.