TV not Working

doire_2

m0bov wrote: »

Have you tried unplugging it from the mains for a few minutes? Have a google and see if there is a "hard reset" option for your model.

Left it unplugged overnight. Didnt work this morning

The thing about the hard reset is when I press any button the remote I still get a blank screen. No option to do anything

doire_2

Regarding the independent report... Do I get this, send it to CCL and they repair it? Or do I repair it and claim the money back

naedanger

doire wrote: »

Regarding the independent report... Do I get this, send it to CCL and they repair it? Or do I repair it and claim the money back

I suggest you clarify this with CCL. The reason being that if you clarify the process with them now then it is harder for them to dispute the process later. Similarly I would ask them if they have any preference regarding the choice of engineer. (And if they don't I would email the name of the one you plan to use in advance.)

If you plan to use a local tv repairer I suggest you ask them if they have any experience of doing this and how they would respond if challenged about their expertise. (Just to check that they seem up to the task.)

agrinnall

This is why I don't buy expensive items from such retailers, you could have had 6 years warranty (from Richer Sounds) or 5 years (from John Lewis), and you might even have been able to get a price match if CCL were cheaper.

neilmcl

Sounds like an inverter issue, to me.

doire_2

naedanger wrote: »

I suggest you clarify this with CCL. The reason being that if you clarify the process with them now then it is harder for them to dispute the process later. Similarly I would ask them if they have any preference regarding the choice of engineer. (And if they don't I would email the name of the one you plan to use in advance.)

If you plan to use a local tv repairer I suggest you ask them if they have any experience of doing this and how they would respond if challenged about their expertise. (Just to check that they seem up to the task.)

I asked them about the process of where to send the report to and how long these things take...their reply

We don't have advice to offer in this case as you wish to claims under sales of goods act its for you to start the process and seek an independent engineers report. As it stands we are refusing the return and wont pay towards any repairs

naedanger

doire wrote: »

I asked them about the process of where to send the report to and how long these things take...their reply

We don't have advice to offer in this case as you wish to claims under sales of goods act its for you to start the process and seek an independent engineers report. As it stands we are refusing the return and wont pay towards any repairs

OK They are being unhelpful. But at least you have that in writing.

If you make a legal claim against them (which is not that difficult but does involve some cost, which you should be able to recover if you win) both parties are expected to have tried reasonably to have resolved the matter first. Clearly you have tried to be reasonable.

Your next step is to get an independent engineer's report. Once you have such a report the retailer may well reject its findings and attack the expertise of its author. (You could perhaps ask Citizen's advice or trading standards if they have any suggestions as to where to find such an engineer.)

By the way, getting an independent engineer's report of itself is not a legal requirement. But the position is that you have to prove on the balance of probability that the tv was inherently faulty. And to do that you are likely to need good evidence, which is where the independent engineer's report comes in.

Failing that you could try a local repairer. However speak to them and see if they have done this before and if they seem to you like they could respond if their expertise was disputed. (My own view is that a local repairer should have sufficient expertise to say if in their experience the fault was caused by user error or whether the fault should be expected in an £x tv of y years of age. But I have no personal experience.)

I suspect if the matter goes to court you will get a fair hearing and the judge will not be swayed by the other side trying to present a more expert opinion. (Unless your report really is flawed.)

[You could also go to any review sites and provide a review of CCL Online's service.]

It is worth reading the following:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/478059/money-claim-online-user-guide.pdf

doire_2

Thanks a lot naedanger!!! Some great advice there!

Ive spoken to an engineer about this and he is familiar with the reports and has done them in the past. So at least he knows what to expect.

Just hope it doesn't end up in Court as that could take a long time. Its the only TV I have

So basically if the report states user error (dropping the TV for example) its my problem but if its a fault with the TV itself then CCL are at fault? The only thing I did wrong was allow the missus to watch the X factor on it lastnight and thats when it knocked itself off!

naedanger

doire wrote: »

Thanks a lot naedanger!!! Some great advice there!

Ive spoken to an engineer about this and he is familiar with the reports and has done them in the past. So at least he knows what to expect.

Just hope it doesn't end up in Court as that could take a long time. Its the only TV I have

So basically if the report states user error (dropping the TV for example) its my problem but if its a fault with the TV itself then CCL are at fault? The only thing I did wrong was allow the missus to watch the X factor on it lastnight and thats when it knocked itself off!

That's good. And I am glad you are planning on holding them to account.

"user error (dropping the TV for example) its my problem but if its a fault with the TV itself then CCL are at fault" that would be my view and I suspect that of a judge (even if CCL had an expert say otherwise). Other possibilities would be that part is not expected to last more than a year (can't think of any in the context of a tv, except maybe the plug fuse - but if a lamp broke because of the bulb going I would expect such a response).

I think you can get the tv fixed meantime and then your claim is for the cost of repair plus your costs (court fees and engineer's report).

If you are lucky it is possible CCL Online may pay up at the letter before action stage.

doire_2

naedanger wrote: »

That's good. And I am glad you are planning on holding them to account.

"user error (dropping the TV for example) its my problem but if its a fault with the TV itself then CCL are at fault" that would be my view and I suspect that of a judge (even if CCL had an expert say otherwise). Other possibilities would be that part is not expected to last more than a year (can't think of any in the context of a tv, except maybe the plug fuse - but if a lamp broke because of the bulb going I would expect such a response).

I think you can get the tv fixed meantime and then your claim is for the cost of repair plus your costs (court fees and engineer's report).

If you are lucky it is possible CCL Online may pay up at the letter before action stage.

Thanks for your time and advice