Avro Energy reviews: Give your feedback

victor2

michaelrreid1 wrote: »

If you try calling Avro today, 24rd Sep 2018, their phone lines appear to be down.

Pretty poor for a nationwide energy supplier

I got through to their queue calling the 0330 number on their statements. Although it started by saying the average wait time is 5 minutes and then gave no other updates or position in the queue like it used to. Hung up after 3 minutes as I didn't need to talk to them anyway.

Leear

michaelrreid1 wrote: »

If you try calling Avro today, 24rd Sep 2018, their phone lines appear to be down.

Pretty poor for a nationwide energy supplier

OMG! I have just renewed with them...I hope they are still trading :rotfl:

I have been mostly happy:) with the Avro business process and supply over the last 11 months:T

However, the renewal side is not as good and I'm not as happy with them as I was when I first got a deal with them in October 2017, but I will update you on this, as and when Avro get back to me.

tempus_fugit

Avro have constantly over-estimated my gas readings despite me putting in monthly readings, and this month they have ignored my gas reading completely (i.e. it does not even appear on the statement). So I have contacted them twice via email but have heard nothing from them at all. Having come here and read the posts above has now got me worried, I'm hoping I don't have to go and switch again.

Consumerist

tempus_fugit wrote: »

Avro have constantly over-estimated my gas readings despite me putting in monthly readings, and this month they have ignored my gas reading completely (i.e. it does not even appear on the statement). So I have contacted them twice via email but have heard nothing from them at all. Having come here and read the posts above has now got me worried, I'm hoping I don't have to go and switch again.

It might be worth while to send them meter snapshots.

I don't quite understand how they can produce a statement without quoting the meters readings upon which it is based.

They are generally slow to respond to emails but, unless the matter is urgent, I would suggest waiting till they do. It may be that there is a problem they are looking into.

Leear

I emailed Avero suport and Avro renew on the 18th and have not heard back from them yet. I reminded them on the 24th. This is outside their 3 day SLA on emails.

One of my issues was the over payments, which I also raised with them last month. They told me they do this to accumulate money at times of low use (summer) to cover periods of high use (winter), which is odd as I'm on a one year term and by month 10, on an £82pm fee, I'm currently around £120 in-front with the next £82 payment looming.:(
The renewal contract would be £88pm:(

On the point of meter readings, I have done it on schedule, every month and I am a duel fuel user.
Last month I had a personal house call from the Avro agent to take an actual meter reading He used his phone to take a photo of the electric meter and I invited him to also read the gas and he told me, he was only contracted to do the electric!

vacheron

I switched to Avro last year and have no problems at all.

The only problem I have is that their "Simple and Superior" tariff ends next month so I am looking for a new switch but nothing comes close on price so I will end up paying much more even with the current market leading deals.

Only downside was they don't support smart-meters so the ones installed by British Gas the previous year are redundant, but I have no problem with reading my own meters a few times to save the £960 per year which staying with BG would have cost me!

Leear

I'm also on the"Simple and Superior" deal and had the same problem as it is/was great value:)

My renewal for 12 month fix is on "Simple and Autum Fix"

One of my "problems" is talking to Avro about renewal on a fix for 12 months (or more as the 18 month 2 winter fix looks attractive, but slightly more expensive, Avro renewal fix for 12 months).:o

BUT still much better than British Gas options and the smart meter does still give you the energy use, if not the price

Looks like mine is going up from £900 pa to £1050 pa or £150 pa which is still £250 pa better than the £1300 British Gas fix

Consumerist

I do get the impression that Avro Energy is running on a shoe string and is therefore intolerant of customer debt.

So do you run with the fat cats who are profiteering from their customers or do you go with a supplier who is offering a better deal and accept the pitfalls which that brings?

I went with Avro with my eyes wide open - thanks to posts on this thread - thanks guys & gals - and I accept that customer service is limited. I may have to put up with unexpected DD changes and wait for my credit balance to be returned to me but, in the end, I will save money - and that is my primary objective.

To be blunt, if you don't like the heat then get out of the kitchen. The choice is yours folks.

sadixon

I changed to Avro when I moved home in July 2018 after being with EON for over 10 years. After thoroughly reviewing the market Avro had the best pricing for my needs. The switch went smoothly and I could see my details online on their very basic website. After submitting first monthly meter readings I was expecting to be able to view my bill online....nothing appeared. I waited for 10 days for their systems to update and still nothing appeared. I emailed Avro asking for them to update my account, I received an automated response stating that I would receive a response within 3 days...I never did. I emailed them a reminder and didn't even receive the automated response.
I then tried to call and found it was impossible to get through and have the call answered even though the messaging system states you will only be waiting for a couple of minutes.On the 3rd consecutive day of trying and having waited for 30 minutes the call was eventually answered by a lovely lady who was very apologetic but cited Avro's success and new telephone system for the delays. She updated the system and my bill appeared online. I have since made 3 direct debit payments with the last one being made on 14th September, only 2 payments are showing online. I don't want to spend another couple of days trying to phone them and ask them to update my account. Fortunately, I am not tied in so will now be checking the market and moving on......I want to know that my payments are secure and certainly don't want to spend hours on the phone every month asking to have my account updated.

Leear

Exactly how I feel as well.
I'm not locked in with a penalty to move and although I considered the 18 month MSE fix for two winters, it was slightly more and had a £60 leave cost, before the 18 months.
Avro has some communication problems, which are of concern.