Avro Energy reviews: Give your feedback

JohnB47

Well, as I've probably posted here before, I am a happy Avro customer. Cheap tariff, I enter my readings every month, I get a statement every month. No problem. 
I was offered Avro smart meters a few months ago but I had read that these would probably not work from the outset, so I refused. I am happy to submit my own readings, I know my usage and monitor it regularly by recording the readings on a spreadsheet. I check the statements against this spreadsheet each month. Again, no problem.
In summary, my energy supply and usage is acceptably boring.
Why do so many people on this thread have such stressful lives? 

Consumerist

JohnB47 said:

. . .
Why do so many people on this thread have such stressful lives? 

I guess it's the law of averages. You mainly get to hear about the problems on social media sites like this.

These boards would be very boring indeed if the rest posted glowing recommendations.

Perhaps we have been lucky (so far) but let's not tempt fate.

Telegraph_Sam

No smoke without fire?

egyptiancotton

JohnB47 said:

Why do so many people on this thread have such stressful lives? 

I post about my experiences with companies - good and bad. I also leave positive reviews and send positive feedback directly if I've received good service.

After nagging Avro via Facebook Messenger, I'm happy to report that the problem has finally been resolved. I can submit gas meter readings again. My billing has been sorted - my gas meter details are correct and even though Avro has billed me from 14/12/20 to 14/05/21 using estimated readings, they appear to be fairly accurate. There was a debit balance on my account which I've paid off in full. I'll wait for this month's bill to be generated (based on actual readings), pay the balance off in full and then I'll be switching to another supplier. My account balance was correct according to my records. I'm happy that the problem has been resolved but it was only because I constantly nagged via Facebook Messenger that I had any response. I had no response to any of my emails.

oldagetraveller1

Quite a lot of people don't use and/or are not in the least interested in Twitface. I'm glad that contact medium does work for those who do.

I have been with Avro for the past year and my fix ends next month. I was going to renew for another year but their customer service stinks when using e-mail. At least two weeks for a reply to a query.Try to phone them - no chance.

Just started a move to another provider. Frying pan and fire, maybe?No doubt there will be a battle to receive the refund of £100+ credit balance from them too!

Toastrack03

Toastrack03 said:

I'm trying to switch from Avro, but the new supplier says "we have received an objection to the switch from your current supplier, which is preventing us from taking over at this moment."

A surprise to me, because I've had nothing from Avro advising of any problem.

Avro have replied and said that this is because, as some of you suggested, the account was showing a debit balance.

I've made a one off payment that's now included in my online account, showing a credit balance that will be enough to cover any unbilled charges.

How do I get the switch moving again?

I've emailed Avro, asking them to confirm that their objection has been cancelled and that the switch can now proceed.

Do I have to wait for them to reply?

Youravinalarrrf said that when the one off payment is showing on the account I should "resubmit your switching application".

Do I simply advise the new supplier that the objection to the original switch request should now be cancelled, or do I have to initiate a whole new switch request?

Thanks in advance.

Gerry1

Avro's problems were featured towards the end of today's episode of You and Yours.

Consumerist

Toastrack03 said:

How do I get the switch moving again . . .

Just re-apply to the new supplier.

QrizB

Gerry1 said:

Avro's problems were featured towards the end of today's episode of You and Yours.

The Avro bit starts around 32:45, if you want to jump straight there.

Toastrack03

Consumerist said:

Toastrack03 said:

How do I get the switch moving again . . .

Just re-apply to the new supplier.

Wow! I got a same day reply from Avro!!!

It's as you say, Consumerist - or as Avro put it, “I will need to contact the new supplier directly and request that they reapply to take over your energy supply.” (Done)

Thanks for your help, folks.