Free phone and free 12months line rental (today only)

alex69

I guess one can always give the PAC upon activation with O2?

borntoshop

alex69 wrote:

I guess one can always give the PAC upon activation with O2?

I emailed and asked Mobileshop this is their reply:


Hi,

Thank you for your e-mail,

You cannot transfer your number to O2 after the handset has been registered, so we will have to do this for you, if it is a migration then you would pay full handset price without the offer of the cash back

Hope this helps.

--

Regards

Laura Moore

Customer Service Supervisor

alex69

Thanks. I've just moved one line to Orange and they had not been passed on any details from the retailer and put in the pac for me at no cost. Probably O2 are different then. Although I find it odd to think they would let the retailer know and this would then charge you back. Anyway, if that's you've been told it'll be true...

Fedz

This highlights the pitfalls of these cashback/free line rental offers. In all the years of been an o2 customer and a SIM PAYG/contract reseller I have never known a case of charging to migrate and or port a customers own number.

This is done by calling up the service provider (o2) and is not of any interest to the company providing the offer. I find it highly suspicious regarding the company providing the offer get paid different commission if you migrate/port your number.

Another pitfall of these cashback offers is they sometimes have very rigid steps that you have to complete at specific points within your contract. Each one varies but just remember to read the TOC's very close as some require your bill fronts at certain months in the contract, remember to send these by reg'd mail (worth the approx £1 PO charge) so the company offering the deal can't say they didn't get them and or you failed to send them in - so in effect you broke the terms and now have to pay the full X-months line rental and no cashback - i've seen this happen several times.

You'll notice that companies offering these cashback deals can sometimes be very ignorant when it's time to do the cashback.

Out of all this I'd say always, always, always read the TOC's regarding these cashback offers.

Kind regards

pricefighter

Who are these people,are they reliable,has anyone else used them before?
After all you dont actually get Free Line Rental.You have to pay £25 a month rental to the Network,and the mobile shop gives you your money back in two stages.What sort of guarantee have you got if the mobile shop ceases trading.

Fedz

MobileShop have been around for years and obviously have a fair number of customer complaints over the years but then again they also have a fair number of happy customers (past and present).

You don't have any guarantee of getting your money back if they should go down the pan but at least if you know they've been around for a good few years it's an informed decission

Some companies work where you get billed by eg: o2 and some work where you get billed by them.

If you get billed by o2 using this company then you can just contact o2 with any number migration/transfer but be warned if the companies TOC say about a charge (even if o2 don't charge) then you will have to inform and pay the £10

It's not worth losing 12 months cashback for the sake of a tenner!

borntoshop

Fedz wrote:

This highlights the pitfalls of these cashback/free line rental offers. In all the years of been an o2 customer and a SIM PAYG/contract reseller I have never known a case of charging to migrate and or port a customers own number.

This is done by calling up the service provider (o2) and is not of any interest to the company providing the offer. I find it highly suspicious regarding the company providing the offer get paid different commission if you migrate/port your number.

Kind regards

I'm glad i'm not the only one who finds this suspicious, the operators are surely familiar with the terms and conditions, i have worked in sales and when someone becomes vague when you ask a direct question or doesnt give a reason for a term, then i become suspicious.

I have no real problem with the £10 fee, if it had been explained as O2 passing on a charge, but because i didnt get an answer, i was unhappy.


I think Mobileshop are hoping for a large number of customers who dont read through T/C's and therfore forfeit cashback. They are not going to just give a top of the range phone away and pay you to use it for a year, without gaining profit somewhere else.

Someone said the company has been around a while, but again that is not a guarantee of future business. Especially as people are becoming more wary due to these forums and taking the time to look at the tems of purchase.

pricefighter

I aways remember what my Dad said to me.( There is no such thing as a Free Drink,Free Phone,or an off duty Policeman!!!)

MarkyMarkD

The Ts & Cs for this cashback offer are not very hard! Send your appropriate phone bill in the one month windows required and get your cashback.

I think you're a bit too cynical about this deal.

Obviously any company doing a cashback deal hope that some customers are stupid or incompetent and fail to claim. But they must expect a significant proportion to claim and get paid out. I don't see mobileshop making anyone jump through unreasonable hoops.

BargainHunter_2

The website has been down since 9am'ish- hope this doesn't have any sinister reason