A real work at home job

auddel_2

messenger wrote: »

Hi all

It is huge let down. I was called by teletech today. It was supposed to be an interview. But the person asked me only one question. Whether I can work 4.30-11.00. Which I can't. The earliest on a weekday evening I can start is 7.00pm.

When I said this, the interviewee said, currently they are looking for someone to from 4.30 only. And that is the end of the interview(lasted 2 min.) It was very frustrating, considering I spent the whole day preparing for the interview.

Did anyone else experience this? I had an understanding that there are people who are doing 7.00-11.00.

It would have been an ideal job for me.:mad:

Hi I am inbound sales and we were given a choice for training either from 4.30-7pm or 7pm to 11pm Monday to Friday. However after training and nesting, the shifts are from 4.30 to 11pm on particular days of the week, and either saturday or sunday mornings or saturday and sunday afternoons. Teletech try to ensure you have two days of in a row, my days of are Thursday and Fridays. No-one as far as I know on inbound sales has shifts starting at 7pm (after training). Not sure what Tech support shifts are like though so perhaps someone else could advise you.

Oliver27

There are people doing 7-11 on the tech job,
but unfortunately it just seems theres no space left
on this shift patten at the current time.

flirtythirty

Oliver 27 or anyone else who currently works for teletech. I have a few questions re the training that starts on Monday.

1) I know I read on here about the best telephone to get but cannot find the post now. I have a cordless phone which doesnt allow for a headset to be plugged in. Where can I find one that is suitable for use?

2) Ellen has said that the trainer will call before the training commences, but when? I mean do I have to wait in all weekend or is it just as the training is due to start. I dont want to miss them!!?

3) I was at work when I was requested to attend the Online Information Session. I informed Ellen in plenty of time however, when asking if there was another I could attend Ellen advised there wasnt any other sessions before Monday and not to worry. What was supposed to happen in this session?

Thank you for your help in advance.

livvylou_2

flirtythirty wrote: »

Oliver 27 or anyone else who currently works for teletech. I have a few questions re the training that starts on Monday.

1) I know I read on here about the best telephone to get but cannot find the post now. I have a cordless phone which doesnt allow for a headset to be plugged in. Where can I find one that is suitable for use?

2) Ellen has said that the trainer will call before the training commences, but when? I mean do I have to wait in all weekend or is it just as the training is due to start. I dont want to miss them!!?

3) I was at work when I was requested to attend the Online Information Session. I informed Ellen in plenty of time however, when asking if there was another I could attend Ellen advised there wasnt any other sessions before Monday and not to worry. What was supposed to happen in this session?

Thank you for your help in advance.

Best phone to get is the Opticom 210 . I payed £7.99 in Argos. The trainer will email you a few days before training commences with all the details of attending the training sessions and stuff.

As for the online meeting I attended one long before I even had the interview and it was just info regarding the job so I shouldn't worry too much.

What training times are you doing?

messenger_2

Thanks Auddel and Oliver. It would have been a perfect job for me to bend around the family committments. Never mind!

flirtythirty

livvylou wrote: »

Best phone to get is the Opticom 210 . I payed £7.99 in Argos. The trainer will email you a few days before training commences with all the details of attending the training sessions and stuff.

As for the online meeting I attended one long before I even had the interview and it was just info regarding the job so I shouldn't worry too much.

What training times are you doing?

Thank you for the above.

Training starts on Monday 26th -16th June 4pm-8pm

Anyone else start their training then???

capn_phil68

Hi All,

Does anyone do tech support for teletech?

Quite fancy this, but haven't seen any postings for such roles?

TIA

Oliver27

you not read the complete thread then?



Yep theres a few of us from here doing the
tech surpport role, what would you like to know?

capn_phil68

Hi Oliver27,

Thanks for the reply.

I've got a couple of years tech support experience for a ISP troubleshooting connectivity issues etc and general application support and was wondering about required skill set, pay rates, shift rotas, Home based roles? etc.

Any help will be appreciated

TIA

Ps PM if privacy is an issue

PaulK_3

Pay rates are static £6 per hour worked, there is also a bonus scheme in place if you hit call handling targets etc.
Shifts are not on rota, you get given a static set of hours and that will only change if a shift bid occurs. You will be asked about availability and then hours will be set depending on that.
If you have done an ISP role prior to this you will be experienced in what is required of you but personally if you need more info this entire thread is about the same @home tech support role and if you want the job you will need to practice your reading skills as that will play a big part of your training lol