ASK AN EXPERT: TRAVEL & HOLIDAYS. You've got a few more days to add your travel & holiday questions for deals expert MSE Oli

MSE News: How to beat Virgin Media broadband, home phone and TV price hikes

in Phones & TV
23 replies 5.5K views
Virgin Media customers will be hit with inflation busting price hikes of 5.4% on average from 1 February 2016...
Read the full story:

How to beat Virgin Media broadband, home phone and TV price hikes


Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.


  • AndyPKAndyPK Forumite
    4.2K Posts
    Ninth Anniversary 1,000 Posts
    Humm. It's that time of year again :rolleyes:

    I had only just made my mind up to stay with them yesterday.
  • njm123njm123 Forumite
    300 Posts
    Part of the Furniture 100 Posts Name Dropper
    Greedy like all the similar providers - time to ditch en masse
  • liviboyliviboy Forumite
    527 Posts
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    This is just annoying.

    Funny how the prices always go up...never down for existing customers.

    Think it's time to join sky for 12 months then when their package goes up switch back to Virgin as a "new customer" then back to Sky under my wife's name, then back to Virgin....
  • would haggling still work if I ve already paid line saver rental? If I wanted to cancel and move to another provider would I lose out line rental saver?

    on the big easy package.
    Challenge yourself with something you know you could never do, and what you’ll find is that you can overcome anything.
  • edited 11 November 2015 at 1:06AM
    Marvel1Marvel1 Forumite
    6.9K Posts
    Part of the Furniture 1,000 Posts Name Dropper
    edited 11 November 2015 at 1:06AM
    All this free upgrade your speed from the current lowest to the new lowest is rubbish, they will just raise the price instead.

    This is what I really do no understand:
    Broadband on it's own £30.25 month for 18 months

    Broadband and Phone: £21.98 month for 12 months, £34.49 month after that for remaining 6 months (18 month contract)

    Total over 18 months:
    Broadband - £544.50
    Broadband and Phone - £470.70
  • Kim_13Kim_13 Forumite
    1.9K Posts
    Intrepid Forum Explorer Newshound!
    It's not even an annual thing any more. I've just had a look through old threads and they upped in June if you had sports or movies, September and November for BB only. Smacks of we overspent on sports and everyone is paying for it.

    I'm starting to think it should be in contracts that they can only up prices once a year. How much money must they be spending sending out these price increase letters every 2 minutes?
    Sealed Pot 11 #520 ~ /£100
    VSP 2018 #9 ~ £19.55/£180.00
    CCCC 2018 #1 ~ £20.75/£180.00
  • priorsleepriorslee Forumite
    3.1K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Once again the virginmedia rip-off machine getting into full swing.

    1. The general UK inflation rate is close to zero. How can VM possibly justify an average increase of 5.4%?
    2. If you are already following MSE advice, your increase will be substantially higher due to the £20 (12.2%) increase in the advance line payment rate. For me it woarks out as at least 9.5%.
    3. VM's promotional material about increased broadband speeds 'for free' is a complete con - we are obviously having to pay for it through higher charges. In effect, they are transferring us onto a more expensive package and not giving us any choice in the matter.
    4. The option to get out within 30 days isn't really much benefit. If you've paid your line rental up-front you'll lose the balance. And it's not as simple as that, switching from VM means that you are going to have to switch to a BT line so you are probably going to have to pay a connection/installation fee. At least once you're there, you have got the option of several providers (TalkTalk etc). With VM, you've got a choice of one. The other problem is that you are likely to suffer a significant drop in broadband speed - when I looked around recently I was told that with a BT line I would be lucky to get an 8Mb service against the current 50Mb from VM.
    VM are taking advantage of their near-monopoly position on cable broadband.

    Seriously hacked off with VM ...
  • edited 11 November 2015 at 8:46PM
    ZebrdeeZebrdee Forumite
    225 Posts
    edited 11 November 2015 at 8:46PM
    It may be an average of 5.4% but my package is nearer 9% hike, way too much. They better do a big discount or it's cancelled next Feb. :mad:
  • Hmm I love the service but only want unlimited phone and fastest broadband, I was lied to at the time and told the cheapest they can do it is £55 a month as it was dearer to get without tv to find my neighbour got the same deal without tv for £30.

    What I was worried about is even if they give me a discount would that mean I am tied in to the remainder of the contract? I say that because years ago I got out of my Three contract by changes but agreed to stay once they gave me the £35 a month tariff for £15 inc a new phone and I had written proof it said 30 days notice after that but a few years later got a letter saying I owed line rental (at the £35 a month rate) for the remainder of the contract as I cancelled it 2 months later and they had no record of the cancellation and just said I had only paid 10 months of a 18 month contract.

    I have freesat for tv and never watched Virgin since I got it at all if anything its taking up space in my cabinet.
  • Got a price from BT, told Virgin to cancel my contract, they matched the BT price saving me £173...result!
This discussion has been closed.
Latest MSE News and Guides

Clubcard deadline looming

Swap your points for vouchers by Tuesday

MSE News

Best £1 you've ever spent?

Share your most impressive bargains

MSE Forum