TalkTalk - cyber-attack - Grounds for canceling contract?

rao4844

This cyber attack, without doubt, has made many people very worried about online security.
This situation is exacerbated by reports of TalkTalk customers having their bank account raided.
Just perhaps, the newspaper reporters and the media in general, should ask a few questions of the "victims" and "experts" in order to find out exactly how money was taken from their bank accounts.
I for one would really like to know.

cookie365

The impression I got from the reports today and yesterday was that the fraudsters were using the information stolen about 18 months ago.

Jack_Griffin

stojio wrote: »

Yeah the fact their site is still down has made me decide to cancel my pending switch.

Anyone got any idea how to do it?

If you are talking about cancelling a switch to talk talk consider putting it in writing and sending it by registered post, I doubt if you will be able to get through to them anytime soon. There is a cooling off period after you sign up, it says TT are 10 days on this site.

http://www.simplifydigital.co.uk/faqs/what-is-a-broadband-cooling-off-period/

oldagetraveller

"Anyone got any idea how to do it?"

Could you contact your existing provider and ask if they can "block" the switch? Or/and even 'phone TT to cancel, I presume their 'phones are still operational?

Goldiegirl

cookie365 wrote: »

The impression I got from the reports today and yesterday was that the fraudsters were using the information stolen about 18 months ago.

Yet all the reports are talking about this being the 'third attack in 12 months


So the fraudsters are using information stolen 6 months before the first attack!

rao4844

I still do not understand how the information that has been stolen can be used to access a bank account and money withdrawn.
It certainly cannot be by direct debit.

enfield_freddy

rao4844 wrote: »

I still do not understand how the information that has been stolen can be used to access a bank account and money withdrawn.
It certainly cannot be by direct debit.

full name
full address
full date of birth
mothers maden name
bank account number
sort code
debit/credit card number
CVT number




etc etc , what more does a scammer need to con your bank out of your money

Goldiegirl

rao4844 wrote: »

I still do not understand how the information that has been stolen can be used to access a bank account and money withdrawn.

Well it can't be used.


Dido has just been on Sky News to say that encrypted card information was accessed, so the thieves only got the middle six digits of the cards.


So all these victims of fraud that have allowed themselves to be quoted in the media...... looks like it's nothing to do with this Talk Talk breach after all!

Goldiegirl

enfield_freddy wrote: »

full name
full address
full date of birth
mothers maden name
bank account number
sort code
debit/credit card number
CVT number




etc etc , what more does a scammer need to con your bank out of your money

They can't withdraw money with just a bank account number and sort code.


Per the report on Sky News within the last 15 minutes they haven't got the full credit card details


So they can't 'con your bank our of your money'


There's enough info there to convince a gullible person during a phishing attempt, so people still need to be on their guard

enfield_freddy

do you actually believe talk talks PR "muppet" Dido has not got a clue what is happening , she has repeatedly stated "I cannot comment until I get more info" ,




PR , spinoff and lies , 3.5 days and the website is still not up and running , no retail customers can do (as suggested 3 days ago) go there and change their password


In will lay a £ to a pinch of S%%^ that "dido" does not use callcredit (noodle) , why should she its 3rd rate and even the company do not use them