Nationwide FlexDirect Switch

Archi_Bald

Try the consumer ombudsman? http://www.consumer-ombudsman.org/

There is also Resolver, but I'm not sure they'd be able to handle this matter.

Or tell Nationwide you'll complain to the FOS. That's what I did, and they eventually caved in, after I'd asked them about 20 times in the same phone call to raise a formal complaint for me. They kept trying to fob me off by saying it was a MoneySuperRewards offer and had nothing to do with Nationwide. [The MSR guys had previously told me it was down to Nationwide and I needed to talk to them.[

I kept telling Nationwide that this is utter nonsense as Nationwide was very clearly involved in the offer at several stages, and that they therefore were implicated in a misleading offer if I wasn't going to get paid despite having switched an account to them, and despite having an email from those MSR guys saying I qualify for the offer. When Nationwide realised I was going to take it to the FOS straight away if they weren't even going to let me open a complaint, they still didn't raise a complaint but asked whether they could ring me back within 30 minutes. I agreed, and they did ring back as promised, offering to pay the money straight into my shiny new FlexDirect. I accepted that offer.

redux

Would anyone please remind me whether the referral via MSE requires there to be a couple of direct debits on the old account?

YorkshireBoy

redux wrote: »

Would anyone please remind me whether the referral via MSE requires there to be a couple of direct debits on the old account?

No DDs were required.

Lilhobo

Hi I'd like to join the list of folk on this thread having issues. I applied for my flex direct account through the link supplied by MSE and the switch has subsequently been completed however I have had no notification from anyone with regards to my supposed £100 cash back. It's bloody annoying. Especially as I didn't get anything to begin with so I don't even know who to contact.

YorkshireBoy

Lilhobo wrote: »

Especially as I didn't get anything to begin with so I don't even know who to contact.

"Who to contact" is shown just a few posts higher up this thread.

But you were presented with the offer T&Cs, containing a contact phone number, on the application registration page. Lesson for the future...keep a copy.

Lilhobo

I appreciate that but from memory it was just a link to click through that then took you to the nationwide page that you then applied to in the usual way. I would have had to have the foresight to screen shot the page that I clicked on the link from. I don't think it is totally unreasonable to expect some kind of email from whoever is offering the deal, even if it is just to say 'thank you for applying'. I will try the email address above however I won't hold my breath given the responses above. Maybe MSE should vet their partners a bit more, it shouldn't be this difficult .

Yorkshire_Pud

Is the £100 cheque sent within a given timeframe? 30 days after applying or 30 days after the switch date for instance?

Do they exceed the timeframe by sending after two weeks say in people who have actually got the £100 already.

My switch date was 24th of October.

Thanks.

Found my screen grab from application and it says £100 will be sent within 30 WORKING days of the switch so could take 6 weeks.

Harveys_2

My switch as 20/10. Since I hadn't heard anything apart from the initial email...I fired them an email. Their reply...



Thank you for your email.

Your email has come through to the company that manage this campaign on behalf of Nationwide.

I have taken a look into this and I can see that your claim has been referred to Nationwide for validation.

Once your switch date has passed Nationwide will need to confirm to us the status of your claim – this will take place within the next two weeks.

Provided that Nationwide confirm that all has been set up and that your switch is complete we'll send your cash back payment by cheque within 30 working days.

Your cash back will be paid in the form of a cheque.

Kind Regards
The MoneySuperRewards Team

rpstdavids

My cheque for £100 showed up this morning, then I had the email stating it was on the way this evening.

My switch was completed on 22/10, but I had no contact regarding the payment before today.

Very happy with the switch over process, went smoothly with no problems.

roydog2

Well go nowhere emailing folks so used the resolver thingy and sent it to nationwide.
They called within hours of receiving it and stated they were aware of a technical issue with this offer and were trying to solve it?!
the lady requested I wait another 30 days to see if cheque comes and if not to get back in touch with her, she texted her name and details to me.
So guess I need to wait and see, incidently we are now over the 30 working days since switch completed.