TalkTalk website hit by cyber-attack

2010

50Twuncle wrote: »

They haven't mentioned having to sign on for another 12 months - in otder to benefit from the free calls package - where did you get that from ?

Terms apply, Subject to availability and ongoing relationship with TalkTalk. Find out more on 1st December.

One of the terms will be a new 12month contract as explained in my post # 400 to get you to stay.

50Twuncle

2010 wrote: »

Terms apply, Subject to availability and ongoing relationship with TalkTalk. Find out more on 1st December.

One of the terms will be a new 12month contract as explained in my post # 400 to get you to stay.

So you say (and I can see why TT should try this) - but where's the actual evidence ?

50Twuncle

"No further commitment will be required from any customer in order to benefit from any of the free upgrades'"

Oblivion

Well you know the old saying ... 'There are lies, damned lies and TalkTalk's customer services'

enfield_freddy

speedy payment system not working again , 3rd mth in a row , just sits their spinning , ahh well last one , but after reading about their security , there is no way I am handing my card details over by phone

Raine_E_Day

enfield_freddy wrote: »

speedy payment system not working again , 3rd mth in a row , just sits their spinning , ahh well last one , but after reading about their security , there is no way I am handing my card details over by phone

Same here. I used 'chat' because I was not happy to pay online by card anyway. I was told I could phone or pay then and was asked for my card details. I refused, due to their lax security and asked why the direct debit could not be amended? No argument - it was instantly agreed and payment amended for this month. I obtained copy of conversation, just to be sure. All went through ok last week, for the discounted amount, so maybe you could try that if you normally pay by dd? (if you can find a time you can get though quickly!).

enfield_freddy

yup cheers will attempt to ring them tomorrow , if I can get thru

joe134

Raine_E_Day wrote: »

Same here. I used 'chat' because I was not happy to pay online by card anyway. I was told I could phone or pay then and was asked for my card details. I refused, due to their lax security and asked why the direct debit could not be amended? No argument - it was instantly agreed and payment amended for this month. I obtained copy of conversation, just to be sure. All went through ok last week, for the discounted amount, so maybe you could try that if you normally pay by dd? (if you can find a time you can get though quickly!).

unless you have changed your card , what's the problem of giving it again, if they already had it.
I've just renewed my VLR by CC, and a new 18 month contract, on the phone, I may add, not online;.
Everyones getting all worked about something that's already happened.
Calm down dear, it's only an accident.:cool:

2010

joe134 wrote: »

I've just renewed my VLR by CC, and a new 18 month contract, on the phone,

I hope you got the new 18 month contract either free or at a massive discount otherwise they`ve screwed you.;)

ajay46

I want to leave TT but was told today that my contract is for 24months!

I have to wait till it ends or pay about £200 to cancel!

Its bad that they get attacked and customers wanting out have no options if locked into contracts.
What if I change my bank account can they still pursue me legally?