We Buy Any Car .com -- Urgent

Hefferzzzz

Hi everyone,


Looking for some help in an issue I have with webuyanycar.com and their refusal to pay for a vehicle I sold them - £6800 worth!


I visited one of their branches on Saturday 17th October and once the car and documents had been checked we agreed to a sale. They have had the car since then and despite me paying an extra fee (taken from the sale price) for next business day funds transfer, I haven't received the money.


This is where I am up against a massive issue.


During the sale negotiation, I made it clear that I had only had the car for just short of three weeks and obtained it by means of a private transaction. This was accepted by the rep in the branch and also two managers who had to provide a special code for him to use on the computer system which allowed him to conclude the paperwork.


We both signed the contract and I handed over the keys, logbook and all other paperwork.


After much chasing today, I have received an email worded as below (apologies for the length).


*************************************************************


Dear Mr xxx,


I am writing to you in respect of the above vehicle which you presented for sale at our Sheffield branch on the 17th October 2015.


As you are aware we have withdrawn our offer to purchase th vehicle. Under section 3.3b we requested an appropriate proof of purchase;-


3.3 when a contract is made, we will expect you to hand us:
b. the vehicle's registration document (together with appropriate proof of purchase if requested by us)

As you have been in possession of the vehicle for a relatively short period of time, it is reasonable that our firm makes enquiries to confirm the history of this vehicle. I understand that you have not been able to produce a proof of purchase for this vehicle from a recognised dealership.


As you have not produce the requested documentation, we therefore enforece section 3.4 of our standard terms and conditions;


3.4

In the event that you fail to comply with 3.3 above, we reserve the right to withdraw any offer to buy the car with immediate effect; and/or to rescind any contract with immediate effect.

The company's decision in this matter is final. If you have any comments you wish to make regarding this decision, you are welcome to email us at [EMAIL="talktousnow@webuyanycar.com"]talktousnow@webuyanycar.com[/EMAIL], quoting the reference at the top of this letter.


We will make the vehicle available for collection from our Sheffield branch who can be contacted on 01143 212402 to arrange a suitable time to collect the vehicle. You will receive back all keys and documents that you presented at your earlier visit. We will also make a payment of £25.00 in respect of a replacement V5 document that you may have cause to request directly from the DVLA.


Alternative, if you do not wish to wait for the vehicle to be moved back to Sheffield, you can collect it from British Car Auctions. Please can you advise us as your preference.


I trust this clearly states our position.


Yours Faithfully

[Removed]
Customer Service Manager


***************************************************************


Do I have any recourse here? Can I demand that they pay me the money?


Help!




Thanks

BigBopper

Have you fulfilled the terms of the contract?

Hefferzzzz

Yes.


I was clear about all points and they accepted the contract based on acceptance of all those points.

BigBopper

And you provided proof of purchase from a recognised dealer?

macman

Though this doesn't confirm legal ownership, is the V5C registered in your name, or still in the name of the person you bought it from? i.e, are you the registered keeper?
If the rep or manager agreed the sale on the basis of a receipt of private sale, rather than on a 'recognised dealer' receipt, then you can hold them to that contract, which may require a civil claim. You can 'demand' whatever you like, but they don't have to pay you.
Your first step should be to talk to them-forget email.

Hefferzzzz

No dealer receipt was provided as their rep and two managers agreed it wasn't required.

The V5 was in my name.

Even if I were to take the car back, I am out of pocket for cancelling insurance, tax will need to be redone but I don't have a V5 to be able to do so and they could have done anything to the vehicle whilst they have had.

patman99

They won't have sent the V5 off. They retain it until they sell the car and the new owner fillsin and signs the front page.
You will get the V5 back with the car.

I would suggest that you add the car to your current vehicle's policy as an additional vehicle for the maximum of 2 months, then sell it in Autrotrader. If WBAC offered you £6,800. Then it will be worth at least £8,000 in a private sale.

bigjl

You bought a car and decided to sell it a few weeks later.

I am surprised that they even bought it as they usually don't.

I would suspect the problem that made you sell the car to WBAC has come to light and they are enacting the T&C of the contract which you have breached.

WBAC get sold all kinds of hand grenades going by the cars they sell at BCA.

arcon5

Get the private seller to write you a receipt then go to a different branch hoping the transaction won't be recorded across the board

Hefferzzzz

Absolutely nothing wrong with the car. In fact I had it put through a major service the same week I got it. It was certainly no 'hand grenade'.

I suspect that the realise they overpaid for it and are trying to worm out of paying for it.

I believe that they are in breach of the contract that was agreed to in the branch as they knew all the facts and chose to proceed, At no point was a receipt for the previous sale requested or mentioned.

bod1467

What evidence do you have of your claim? Do you have anything in writing (or a witness) of their acceptance of variance of their standard terms?