Who to use After Sains ? My TPO experience.

reddwarf2002

susanxx wrote: »

I have been a customer of Sainsbury mobile for some time. Was with Asda mobile prior but objected to costs to retrieve voicemail or speak to customer service. Am now looking for new operator(have looked into Co-Operative mobile service) but one thing is bugging me more than the messing about in changing operators. I have given money in good faith to Sainsburys to provide me with a service. They are terminating that service, they have given me £5 on my Nectar card to compensate for loss of money, but I don't feel that I should be the one losing out as I have done nothing wrong. Who is right?

The other option is for them to send you a cheque which might have been better?

d123

susanxx wrote: »

They are terminating that service, they have given me £5 on my Nectar card to compensate for loss of money, but I don't feel that I should be the one losing out as I have done nothing wrong. Who is right?

They are closing down, what did you expect?

If you didn't want the Nectar points you should have asked for a cheque refund.

System

As a 'pay as you go' customer, are you expecting they give you a long term commitment?

susanxx wrote: »

I have been a customer of Sainsbury mobile for some time. Was with Asda mobile prior but objected to costs to retrieve voicemail or speak to customer service. Am now looking for new operator(have looked into Co-Operative mobile service) but one thing is bugging me more than the messing about in changing operators. I have given money in good faith to Sainsburys to provide me with a service. They are terminating that service, they have given me £5 on my Nectar card to compensate for loss of money, but I don't feel that I should be the one losing out as I have done nothing wrong. Who is right?

virgo17

susanxx wrote: »

They are terminating that service, they have given me £5 on my Nectar card to compensate for loss of money, but I don't feel that I should be the one losing out as I have done nothing wrong. Who is right?

They offered my wife and I Nectar points or Gift Vouchers to the value of any remaining credit. I believe they would also offer a cheque if pushed a bit. We accepted Gift Vouchers as we shop in Sainsburys frequently.

macman

If you have received Nectar points equivalent to double the value of your call credit, how exactly are you 'losing out'? Plenty of notice has been given.

The_Last_Username

virgo17

We accepted Gift Vouchers as we shop in Sainsburys frequently.

If you had been refunded in Nectar points there is a "Double-Up" at Sainsburys from 14th to 18th November - see my thread in "Grabbit" .

Update:
Transfer of number to first The People's Operator sim done without fuss, and when they said they would do it.
Two to go.
:cool:

virgo17

The_Last_Username wrote: »

virgo17
If you had been refunded in Nectar points there is a "Double-Up" at Sainsburys from 14th to 18th November - see my thread in "Grabbit"

Yes, saw your post thanks.

Unfortunately we are overseas at present and won't be able to complete the PACing in time to take advantage.

The_Last_Username

Update:


Sunday 1st Nov - used The People's Operator Customer Care via phone twice; got through after a short wait and PAC number porting arranged quickly and efficiently.
I have to say I'm impressed with Customer Care efficiency, helpfulness and knowledge - so far, at least.

I will post one further update following completion of transfer of the final two numbers.

I did read with interest the post re: a TPO suspension but have not paid too much heed to the post; from a one-time poster who has not responded in his OP here : https://forums.moneysavingexpert.com/discussion/5351101

The_Last_Username

Another update:

The last 2 phones ported today; both make calls & send texts fine BUT neither accepts incoming calls or texts.
TPO's Customer care are excellent, quickly getting to the root of the problem - which is Vodafone network doing "sloppy" porting and causing split port! :mad:
Now to see how long it takes.
SO PLEASED to be away from Vodafone network.:p

diamonds

The_Last_Username wrote: »

Another update:

The last 2 phones ported today; both make calls & send texts fine BUT neither accepts incoming calls or texts.
TPO's Customer care are excellent, quickly getting to the root of the problem - which is Vodafone network doing "sloppy" porting and causing split port! :mad:
Now to see how long it takes.
SO PLEASED to be away from Vodafone network.:p

Voda ports are done by a third party, at one point India did them not sure about now but assume its still third party, cant see a team of people doing provisioning at Banbury head office when you could employ a whole third party call centre for the same amount of money where their UK third party customer care call answering team can stick to two mintue calls and just email requests on to the slave market third party contractor.


EE offshore were just as hopeless when dealing with one of their own MVNOs, Orange was bad enough after broadband and then T-Mobile third party offshore care got merged in with EE.


I can only say with o2 and 3 I have never had a port issue.


It is shockingly poor given Ofcom guidance on porting times that alot of MSE have porting issues, as other places online, problems should occur rarely but year on year as porting guidelines on time limit to port the more mistakes seem to happen. I assume telcos direct and third party companies are overloading port work on provisioning teams instead of giving more staff and thus errors are made with rushing ports through.


If the UK networks can set up payfotit as a company aswell as MBNL with 3 and EE and o2 and Voda backhaul company, why do they not do that with provisioning ports between them, even more is the wonderful Ofcom not enforcing it.