vodafone refuse to cancel pre order

leeroy2009

cherjaim wrote: »

leeroy2009 do have have a link or his email address please?

gladly


[EMAIL="jeroen.hoencamp@vodafone.com"]jeroen.hoencamp@vodafone.com[/EMAIL]


ofcom, just look here at how the complaints just keep rising about this company, only ee are worse, why people use or still sign up to vodaphone ill never no.


In the most recent quarter, Vodafone was the most complained-about provider (with 0.15 complaints per 1000 customers in Q4 2014).

http://media.ofcom.org.uk/news/2015/latest-customer-complaint-numbers-revealed/


Customer experience has always been a central part of our strategy,” says Jeroen “Our aim is to improve every part of the business and customer experience is right at the heart of that. With many of the things now in place to deliver a better customer experience, we’re going to focus on it more than ever before


“We’re disappointed that more customers needed to raise complaints with us in the second half of last year,” he says. “We always want to provide our 20 million customers with a great service and we are clearly not there yet. This Ofcom report serves to remind us that we need to do more to deliver our goal of providing the best customer experience in our industry.

Loanranger

The Vodafone representative may well be along soon to answer your question. I had a big problem with Vodafone about two or three years ago and the rep, Lee, sorted it out very quickly without any problem and without me calling him or anyone else scum. They are doing their job so try to keep it civil if you can. Just sayin'.
Looking at the Forum, the Voda rep was here yesterday lunchtime answering queries.

traceyed1

Hi all i am also having a nightmare regarding an upgrade to the iphone 6s plus. originally preordered it as an upgrade and they cocked up and set it up as an addtional line and contract! received the handset on the 25th and refused the delivery so that the additional line would be cancelled. rang up again and set up the upgrade properly. was told 3-5 working days for the phone to be delivered. still no confirmation of dispatch. went on online chat to be told that the phone would be delivered 29th (today). The spoke to someone on the phone again as i was concerned i still hadnt received an email from vodafone or DPD. Was then told phone OOS another 3-5 days then oh no its going to be after 15th October for dispatch. Spoke again with online chat and was told it had been dispatched that day and was with DPD and would be delivered between 1-3! oh thats strange its OOS apparently. Anyway i have decided enough was enough and i wanted to cancel the upgrade and my contract. Rang up AGAIN and was told this morning that the upgrade cannot be cancelled whilst the order is open and i would have to basically have to wait for the phone to come into stock before they can issue the cancellation!! to say i am annoyed is an understatement. have emailed the CEO now so fingers crossed :mad::mad:

leeroy2009

Loanranger wrote: »

The Vodafone representative may well be along soon to answer your question. I had a big problem with Vodafone about two or three years ago and the rep, Lee, sorted it out very quickly without any problem and without me calling him or anyone else scum. They are doing their job so try to keep it civil if you can. Just sayin'.
Looking at the Forum, the Voda rep was here yesterday lunchtime answering queries.

when Vodafone REFUSE TO GIVE A PAC CODE, lie to you, when they trash your credit file slander and lible you to the credit reference agencys, and set debt collectors on you, then have the cheek to say they have fixed your credit file, then months later talking to your bank and your bank informs you that theres "markers" on your credit file that vodaphone said they had removed months earlier - all over a phone and contract that was returned with in the 14 day cooling off period, then you may understand exactly what I think of this company, and the industry regulator names Vodafone as the most complained about company then maybe just maybe ull understand why I hate this company


I will add that it all got resolved and a suitable compensation payment paid - only took 5 months for them to resolve it though.

leeroy2009

ha ive just read that first post again, still up to the old trick of refusing to give pac codes, this still going on is it?? disgusting - this is what the regulator forces them to do:


op report them to the regulator, for refusing to give you your pac code.


http://ask.ofcom.org.uk/help/telephone/refuse_PAC


You then give the PAC to your new mobile provider.
The only reasons why a provider can refuse to give a PAC are:

• the number does not belong to the customer of the losing mobile provider
• the account for that number has been terminated
• the account holder has died
• a PAC has already been issued and is still valid
• the customer has not adequately proved that he or she is the legitimate account holder.

Your provider cannot refuse to issue a PAC if you have any outstanding bills or charges to pay.
These charges should be included in your final bill after the port has taken place. You should then settle them as agreed in your contract.

cherjaim

I have registered a complaint with Ofcom also but they say they can do nothing for 8 weeks!!!
I want my pac code so I can leave the terrible network that is Vodafone. I have emailed the ceo just now to.
Sick of getting the run around from these monkeys

leeroy2009

cherjaim wrote: »

I have registered a complaint with Ofcom also but they say they can do nothing for 8 weeks!!!
I want my pac code so I can leave the terrible network that is Vodafone. I have emailed the ceo just now to.
Sick of getting the run around from these monkeys

ring these charlatans right now, with that ofcom page open, record the phone call, speak to a manager TELL THEM YOUR RECORDING and you wanty your pac code right now, don't say nothing else just what ive t old you here, then come back and tell me you got your pac code.

mobilejunkie

Unless they agree to cancel (and there is no cooling off period for an upgrade) you will become liable for the cost of the contract over its full remaining term. If you don't pay you will end up wrecking your credit files for the next 6 years. Ofcom won't look at it until Vodafone have dealt with it or sent a letter of deadlock or 8 weeks have passed - and there is no high probabilty they would rule in your favour. Emailing the ceo's office is also unlikely to produce results. The only thing that might is by contacting the Web Relations Team as set out on the Vopdafone Complaints thread on just about every page for the last few years.

leeroy2009

mobilejunkie wrote: »

Unless they agree to cancel (and there is no cooling off period for an upgrade) you will become liable for the cost of the contract over its full remaining term. If you don't pay you will end up wrecking your credit files for the next 6 years. Ofcom won't look at it until Vodafone have dealt with it or sent a letter of deadlock or 8 weeks have passed - and there is no high probabilty they would rule in your favour. Emailing the ceo's office is also unlikely to produce results. The only thing that might is by contacting the Web Relations Team as set out on the Vopdafone Complaints thread on just about every page for the last few years.

that maybe so as I cant remember what covers upgrades, why would you say the ceo unlikely to give results?? its the only guaranteed way to get results as the buck stops with the ceo.


ofcom will uphold ANY complaint where a pac code is refused to be given as in this case, but probly wont uphold complaints about cancelling upgrades


I do like your remark about every page for the last few years though.

leeroy2009

I just renewed a contract with 3 today, but they are more then happy to give you 14 days to cancel upgrades unlike these cowboys.