Halifax: recurrent problem with address on bank statement

[Deleted User]

Hello,

I have this recurrent problem with Halifax.

Every time I change my address (and this morning was last time) the new address appears as changed correctly on the system (and I also had a printout today with a confirmation of the change of address) but when I log on the online portal, my old address is still there.

This is annoying as I have lost a lot of correspondence in the past due to this issue.

Today I asked the branch to send me some important documents home and I fear that they are going to send it to the wrong address.

Has anybody had a similar problem? Is it only me?

Thanks

Dobbibill

Where are you changing your address?

BMN

Check your Online Banking again tomorrow.

stclair

Make sure with the Halifax your account and correspondence address are the same that might be the issue.

Archi_Bald

ciaccino wrote: »

Every time I change my address (and this morning was last time) the new address appears as changed correctly on the system (and I also had a printout today with a confirmation of the change of address) but when I log on the online portal, my old address is still there.

I don't think you can change your address instantly online.

[Deleted User]

I did change it at the branch and I did have a written confirmation.


But the problem is solved. I logged in toady and my new address was there.

Sorry for the noise.

freezspirit

I had a similar situation with Halifax 5-6 years ago I had a saving account pass book with them and wanted to open a current account online. Had problems setting it up went into local branch to discover old and new addresses were on the system as if I was 2 separate people. Once I proved that I was the same person and information altered on the computer. I was accepted for the current account and Halifax junk mail started to be sent within 48hr.


I think all banks take 24hr - 1 week to update their system data.