Freeserve Email Address

aardvaak

I have a Freeserve email address that I was collecting emails from until 2 days ago and now needs to be reactivated as I hav'nt sent any emails from it for some time, because I use another ISP for my Broadband that won't alow it.
What I have done in the past is go online to www.freeserve.com which diverts to www.orange.com click on reactivate email account then put my details in except this time I got the message "
We didn't recognise your email address or password. Please try again.

which I did over and over again I have tried ringing the helpline quoted on the page which goes through to someone in India who can't understand me.

HELP! what can I do.

Please can someone help me!

superscaper

Don't think there's anything you can do without Orange's help other than maybe try and connect to the freeserve/orange account through dialup and making it register that you're still using them as an ISP. I always advise getting an ISP independant address by getting your own domain and/or webmail such as googlemail. When it's an ISP's email address then I'm afraid you're completely at the mercy of that company as they own the address and can do what they want with it. Freeserve addresses especially are only still in existence through Orange's grace but they could easily cancel all of them without notice.

penrhyn

This procedure worked for me , but I guess you have already tried it.

http://www.orange.co.uk/time/ret_rest_account.htm?linkfrom=hp4&link=box_right_pos_4_1_link_4&article=

Try sending orange an email message, worked for me.

customer-service@uk.orange.com

johnmc

I use freeserve as a spam trap.

To keep them active you need to dialup every 3 moths (I do it at the start of each month otherwise I'd forget).

Use you BB connection to clear your email and then dialup.

In your case, though, the account has been stopped. You need, as you say, to reativate. Try here

aardvaak

penrhyn wrote: »

This procedure worked for me , but I guess you have already tried it.

http://www.orange.co.uk/time/ret_rest_account.htm?linkfrom=hp4&link=box_right_pos_4_1_link_4&article=

Try sending orange an email message, worked for me.

customer-service@uk.orange.com

I have just sent an email to them.

aardvaak

johnmc wrote: »

I use freeserve as a spam trap.

To keep them active you need to dialup every 3 moths (I do it at the start of each month otherwise I'd forget).

Use you BB connection to clear your email and then dialup.

In your case, though, the account has been stopped. You need, as you say, to reativate. Try here

Still can't make contact via website and when I use dail up it won't connect

aardvaak

johnmc wrote: »

I use freeserve as a spam trap.

To keep them active you need to dialup every 3 moths (I do it at the start of each month otherwise I'd forget).

Use you BB connection to clear your email and then dialup.

In your case, though, the account has been stopped. You need, as you say, to reativate. Try here

This is what I use Freeserve for too.

penrhyn

Just a thought , you don't have to access the orange site via your dialup account , use your broadband connection to get there.

superscaper

penrhyn wrote: »

Just a thought , you don't have to access the orange site via your dialup account , use your broadband connection to get there.

The dial up suggestion (which is common for people wanting to retain old email addresses) is to ensure you're still keeping your account with your old ISP activated because it registers as you still using that ISP's service. This can't be done with broadband.

Trixxie

What you need in this situation is this FREE SMPT server - very useful program:

www.postcastserver.com/

HTH
Trixxie

superscaper

Trixxie wrote: »

What you need in this situation is this FREE SMPT server - very useful program:

www.postcastserver.com/

HTH
Trixxie

Not sure how that helps, the OP is trying to recover an email account. And even using that wouldn't prevent the OP losing the account again.