John Lewis Tablet Issue.

[Deleted User]

SuperHan wrote: »

It was the apostrophe in "day's" that concerned me... Alas, it does worry me that giving people with this level of intelligence a degree does nothing other than devalue mine...

Shush, he *needs* the iPad for university. Dunno how I managed with a clapped out Pentium 75 and occasional access to a dial-up modem. Got myself a Nokia 5110 by the end of the first year, it was like entering the future... but I digress.

Anyway, I've experienced how good JL customer services can be (they refunded us the cost of a days call out for a decorator when they'd cocked up delivering some bespoke wallpaper) so I just think this kid is going at things like an over-privileged millennial.

You need to get the name of the senior manager who you're meant to be talking to; and phone them up in the morning asking to speak to them. If they're unavailable, then ask to speak to someone else that can deal with your issue. Get the name of everyone you talk to. Get direct phone numbers. Be polite. Understand that stuff does break; but you expect high quality of product and service from John Lewis and you don't feel that you are receiving this.

neilmcl

LukeM44 wrote: »

Got in touch with somebody and , he said to me to take it back to the shop and they'll see what they can do.

Absolutely ridiculous.

Why, it's what most people would do!

In fact most people would have taken back it to the shop straight away without faffing about on a forum getting all hot and bothered.

tomtontom

How did you get on this morning Lukey, did you take our advice?

LilElvis

tomtontom wrote: »

How did you get on this morning Lukey, did you take our advice?

He's a teenager, and it isn't lunchtime yet, so he'll still be in bed.

vyle

Well.... it's in the first year of guarantee so it's worth stopping into an apple store as they have been known to replace them as long as you have a valid receipt.

JL doesn't "repair" Ipads, any Ipad repair gets sent away to an authorised apple repair agent who evaluates the fault, then if it's genuinely faulty, they replace it. Taking it into apple cuts out the middle man.

Therefore, this new ipad isn't the same one you sent in, it's a new one that developed a fault of its own accord. that isn't the sign of a high and mighty attitude. Nor is the inability to open video files... it's the sign of a company whose IT infrastructure doesn't allow staff access to certain video codecs.