John Lewis Tablet Issue.

LukeM44

It's under guarantee it's only several months old lol.

It's getting on my nerves because I got it back put all my stuff back on it and now I can't even access the damn thing to delete my personal stuff off it.

[Deleted User]

From: http://www.johnlewis.com/inspiration-and-advice/electricals/archive/john-lewis-inclusive-guarantees

We're covering the product to remain in working order for the life of that guarantee – in other words against manufacturing defect causing breakdown. If the product's used in the prescribed way and it breaks down, our duty is to get the appliance back to working order – and if we can't do that, we'll replace it with the same model, or discuss an alternative with you if that's no longer available.

Push for a replacement, not another repair since the first repair failed. You can try phoning the store to speak to the senior manager.

Maybe find a grown-up that doesn't add LOL to the end of every other sentence to do it for you

LilElvis

ringo_24601 wrote: »

From: http://www.johnlewis.com/inspiration-and-advice/electricals/archive/john-lewis-inclusive-guarantees



Push for a replacement, not another repair since the first repair failed. You can try phoning the store to speak to the senior manager.

Maybe find a grown-up that doesn't add LOL to the end of every other sentence to do it for you

It actually says they will replace if it can't be repaired. The OP doesn't know whether a repair is possible or not - though I would guess they will carry on demanding regardless.

LukeM44

Quite frankly i'd accept a Replacement just as long as it works longer than two day's.

JJ_Egan

Factory reset via the buttons not via settings worth a try .

LukeM44

Can't even access the home screen buddy.

wealdroam

LukeM44 wrote: »

Can't even access the home screen buddy.

Google is your friend:

How to perform a hard reset when my Apple iPad Air is unresponsive

Here's another option:

Hard reset iPad

.

LukeM44

Update -

Had no phone call from the Case Manager who is looking into my case what so ever i'm just stunned what the heck do I do

LilElvis

Call them again. Their phone lines are still open.

Take the iPad to your nearest Apple store - they have been known to replace items within warranty even if not purchased from them directly.

wealdroam

LukeM44 wrote: »

...i'm just stunned what the heck do I do

Well here's an idea... how about reading the post immediately above yours?