Haggle with BT - our new guide

cherry76

I am on fibre essential paying £1.19 a month and I pay my line rental in advance. Been quoted an extra 81p on my offers as bb expires in august. I think am going to take as am actually on a good deal if paying £2 extra for bb.Fibre essential suits my needs fine.

RASBES13

Took MSE ands Martins advice as BT Broadband and TV contract up for renewal in January. Was paying £80 per month previously but was doing a joint Plusnet Chat and BT Chat at same time and shared some of the screen chat. Plusnet deal far better than they could offer so confirmed I wanted to leave. Transferred me to customer leaving team. Did me a deal for 24 months for Phone line, Full Fibre, TV, BT Sport and Netflix for just over £46 the original amount I was paying giving me a whopping £800 saving over 24 months. Happy days. 

johnbhoy70

RASBES13 said:

Took MSE ands Martins advice as BT Broadband and TV contract up for renewal in January. Was paying £80 per month previously but was doing a joint Plusnet Chat and BT Chat at same time and shared some of the screen chat. Plusnet deal far better than they could offer so confirmed I wanted to leave. Transferred me to customer leaving team. Did me a deal for 24 months for Phone line, Full Fibre, TV, BT Sport and Netflix for just over £46 the original amount I was paying giving me a whopping £800 saving over 24 months. Happy days. 

That's a good price. I'm £32 for full fibre 100 and PAYG landline. Stick another £5 or so come April with price rise. For further comparison I'm £10.99 for 2 screens with Netflix and mulling over NOW TV entertainment with boost(6+2) offer of £8 for 6 months. So possibly approx £56 going forward. I've got IPTV which covers all my sport too which is actually up for renewal next month.

You're a fair bit cheaper but I've got 2 and 3 screens for Netflix and NOW TV which I need really plus I've got the flexibility of chucking them if I want and not tied. BT just weren't competitive enough for me on the TV side of it 

Middle_Sister

I rang yesterday because my broadband and 700 min calling plan is going up by £5.07 taking it to £41.36 a month.  That seems very expensive. I did ring and try to haggle but am in contract until Jan 24. If I cancelled mid contract they would charge me over £90. Any advice?  

ladruid

Middle_Sister said:

I rang yesterday because my broadband and 700 min calling plan is going up by £5.07 taking it to £41.36 a month.  That seems very expensive. I did ring and try to haggle but am in contract until Jan 24. If I cancelled mid contract they would charge me over £90. Any advice?  

You have two main options:-
Accept the increase and next December look around for a better deal, with a view to switching in January.
Pay the £90 and leave BT to another provider. New deal needs to be cheaper than £32.36 per month or it isn't worth it.

bristolleedsfan

Just in case useful to anyone currently on Fibre 1 paying £25.16 renewal due 17th March


Phoned BT today best price offered Fibre 2 @ £25.99 per month ( lose phone service) 


Re-contracts from today onwards no price increase until 31 March 2025


Someone on X said last week she phoned 3 times within short space of time each time price offered increased. I thought best to take offer. particularly as last month I was told minimum price £26.99.

Edit, few days after Fibre 2 activation I was offered Full Fibre 100 at no extra cost.

dougie-b

Tried to haggle but got talked into going full fibre as the sales assistant said everybody will eventually have to change to full fibre, at a higher price! Not happy with the installation method so I cancelled the order and a couple of weeks later found my phone and Internet had been cut off, complained to BT who said it was my fault as I had cancelled the order, more like BT getting their own back! Now trying to get re connected which has been a nightmare as they have given us a new phone number when re connecting the phone & were still waiting for the Internet to be connected again!!! 

JSmithy45AD

dougie-b said:

Tried to haggle but got talked into going full fibre as the sales assistant said everybody will eventually have to change to full fibre, at a higher price! Not happy with the installation method so I cancelled the order and a couple of weeks later found my phone and Internet had been cut off, complained to BT who said it was my fault as I had cancelled the order, more like BT getting their own back! Now trying to get re connected which has been a nightmare as they have given us a new phone number when re connecting the phone & were still waiting for the Internet to be connected again!!! 

Nope, that was entirely your fault for starting a switch to FTP and then cancelling, that's why you lost your number as well. What do you mean, you weren't happy with the installation method?