Haggle with BT - our new guide

neilsedaka

Yes, she needs to check the basics first before working on her wifi issue.

Jenni_D

BT are not offering particularly good deals these days. I've just been through the process today and decided to renew Fibre broadband only, letting the TV/Sports part expire. Whilst it is an overall saving the BB/LL part is still a small increase.

Perhaps the best deals now are only for those who actually sign up to a competitor? (i.e. when BT receive an actual cancellation/transfer notice).

JJ_Egan

Dont think so as my resign was slightly more with no movement .

Jenni_D

The guy on the phone (UK call centre) did say that they were aware that they were more expensive than some competitors. I guess they've now got a structured policy that they're no longer willing to "flex" - probably need the money to pay for all the sports they've been buying.

DrMarsh

I just rang BT, having received a broadband renewal letter (we have BB and TV, but TV contract has exprired).  Currently paying £76.80/mo for TV (24) and Broadband (52), was offered about £65/month on the phone for TV and BB yet new customer package for same is £47.99/mo.  The renewal letter even states 'we promise you'll never pay more than a new customer when you renew your contract'.  Any suggestions?

JJ_Egan

Contact BT retentions and tell them you want to leave due to price increase .

southsidergs

DrMarsh said:

I just rang BT, having received a broadband renewal letter (we have BB and TV, but TV contract has exprired).  Currently paying £76.80/mo for TV (24) and Broadband (52), was offered about £65/month on the phone for TV and BB yet new customer package for same is £47.99/mo.  The renewal letter even states 'we promise you'll never pay more than a new customer when you renew your contract'.  Any suggestions?

The circled bit & new customers pricing is talking about the halo packages they're offering you which is more expensive than the standard fibre 1/fibre 2 offers so is irrelevant when comparing to them

MoneySaverSN1

I get broadband, landline and VIP TV package from BT.  Just managed to reduce the monthly bill by £17.24 by speaking to the loyalty team.  This pretty much matched what was on offer from Sky and Virgin for new customers, so I'm happy with the outcome as I prefer the TV offering from BT compared to the others.

shaggy

Has anyone managed to haggle the BT full fibre 100/150 deal to lower than £29.99. It’s their standard price I think without Halo (£39.99)

currently out of contract and paying £29.50 for fibre 2 and not sure what to do. Was paying £19.99 for phone plus fibre but that deal will never be beaten 

Peppa537

shaggy said:

Has anyone managed to haggle the BT full fibre 100/150 deal to lower than £29.99. It’s their standard price I think without Halo (£39.99)

currently out of contract and paying £29.50 for fibre 2 and not sure what to do. Was paying £19.99 for phone plus fibre but that deal will never be beaten 

I was paying around £35 a month so when I got within 3 months of this contract ending (Oct 2021) I phoned BT to see what they could do. I have Sky TV and they’d emailed me a BB deal for £26.99 a month. I told BT this and they offered me Fibre 2 for £25.99 a month which I accepted, it’s a 2yr contract though so obviously there will be 2 price increases in this and current one takes it to £28.40. Like I said this was in October last year and they knew what Sky were charging new customers, what the best current prices are I’m not sure.