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Norwegian Air Claim - Dragging their Feet?

edited 24 August 2015 at 1:00PM in Flight delay compensation
25 replies 16.9K views


  • Norwegian Air agreed to pay me 900 Euros for a delayed flight many months ago but they don't pay. They keep saying they have tried to pay or they have paid but don't. I have requested specific field reference for my bank to check but they don't give it - they just say they will try again (which takes another month each time - 4 times now!). I guess if they do this to most people they hold on to their funds for a while. It looks to me like they are running out of money![FONT=&quot][/FONT]
  • JPearsJPears Forumite
    5.1K Posts
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    See Tyzap post above yours. Time for legal action.
    And a complaint to the CAA.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • HerongullHerongull Forumite
    1.4K Posts
    Eighth Anniversary Combo Breaker
    My Norwegian flight was delayed over 6 hours and I've been chasing them for months for compensation. A couple of weeks ago, they emailed me claiming that delay was caused by "Structural damage" to the aircraft which they deemed unavoidable and therefore they didn't need to pay compensation.

    I emailed back asking them to clarify how the "structural damage" actually comes within one of the exemptions eg sabotage or terrorism or a hidden manufacturing defect or what?

    They emailed back saying the aircraft was released from inspection with no technical fault found and that based on the "Wallentin-Hermann verdict as the reason for the delay/cancellation was an extraordinary circumstance which was outside of our control."

    I've emailed them back quoting the CAA guidance for extraordinary circumstances and asking them to explain how it falls within them as it doesn't seem to be come under any of them. If a warning light or whatever came on and this delayed the aircraft but later it turned out that this was a false alarm, this is clearly a technical fault with the warning system.

    I am awaiting their response.

    It looks there there may be a series of ping-pong emails while they try to wriggle out of what is an open and shut case for compensation. Do they normally get tired of this game eventually and pay up or do I need to send them a LBA or take them to court or what?

    What is the best stage for LBA - wait for a few more email exchanges so it becomes even clearer that they haven't a leg to stand on?

    I'm very disappointed with Norwegian - until this happened I thought they were a reasonably reputable airline and I quite liked flying with them (nice leather seats and wifi on some planes).
  • Justice13075Justice13075 Forumite
    2K Posts
    Part of the Furniture 1,000 Posts
    Norwegian Air is part of the ADR scheme, ask them for a deadlock letter and take it to ADR you can complete the online form.
  • TyzapTyzap Forumite
    2.1K Posts
    Sixth Anniversary Combo Breaker
    Hi Herongull,

    I suspect that this could be related to the RR Trent engine problems on their Dreamliners, although their reply is oddly worded. I’m not aware of any other structural type problems affecting their aircraft.

    If that does turn out to be the case, follow Justices advice above, as it does not excuse them from their compensation liability. It is a long standing, long known about problem.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
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