NOW OPEN: the MSE Forum 'Ask An Expert' event. This time we'd like your questions on TRAVEL & HOLIDAY DEALS. Post by Wed and deals expert MSE Oli will answer as many as he can.
Norwegian Air Claim - Dragging their Feet?
edited 24 August 2015 at 1:00PM in Flight delay compensation
25 replies 16.9K views
This discussion has been closed.
Latest MSE News and Guides
Energy Price Cap change
Martin Lewis on what it means for youMSE News
Best £1 you've ever spent?
Share your most impressive bargainsMSE Forum
New MSE Forum avatars available
Try 'em out nowMSE Forum
I submitted a claim via their website and it's been over two weeks, which is a reasonable time to expect a reply.
Was delayed by over 3 hours on one journey and just under 3 hours on the return. Poor experience and if they have bad form in paying out even worse!
It was delayed by over 3 hours but less than 4 hours (a day over 3500km) so unfortunately only entitled to half the €600.
Happy to get something, whole amount would have been better though!
"an earlier disruption within our network that had a direct effect on this flight. The original flight was disrupted due to structural damage."
I am engaging with EUclaim to represent me. It's unfortunate since I otherwise had a good experience with Norwegian.
May I ask how long after admitting they will pay you, did you get the money?
I received the confirmation 10 days ago, but still nothing in my bank...
There is no set time, generally they take as much time as they feel they can get away with.
I'd give then another week and then start to push them. If that doesn't work you may have to send them an LBA and then start court action. It's very unlikely to go that far as they have already admitted liability but it will get you to the top of the 'pay now' list.