Norwegian Air Claim - Dragging their Feet?

111KAB

Vauban's (note spelling) Guide is your friend. You have a valid claim (assuming timescale) and IMO should 'front' yourself however if you decide to give some percentage of your due compensation away to a NWNF my recommendation would be to give it to Bott & Co.

Justice13075

Couldn't agree more, stop playing ping pong with them and get court action started or hand it over to Bott & Co

tomtailford

Sorry to revive an old thread but how did you get along?

I submitted a claim via their website and it's been over two weeks, which is a reasonable time to expect a reply.

Was delayed by over 3 hours on one journey and just under 3 hours on the return. Poor experience and if they have bad form in paying out even worse!

tomtailford

As if by magic I have a reply today.

It was delayed by over 3 hours but less than 4 hours (a day over 3500km) so unfortunately only entitled to half the €600.

Happy to get something, whole amount would have been better though!

Tyzap

:beer:Well done tomtailford:beer:

EmmaLD

I’ve had a rejection email as they claim weather, but we were told technical. I would be interested to know which flight you were on?

JimLSea

I am making a claim for my 4+ hour delay which Norwegian denied due to "extraordinary circumstances" and quoted this verdict, etc. Their description for the delay was:
"an earlier disruption within our network that had a direct effect on this flight. The original flight was disrupted due to structural damage."


I am engaging with EUclaim to represent me. It's unfortunate since I otherwise had a good experience with Norwegian.

Justice13075

They have shot themselves in the foot with that explanation quite clearly a knock on which is not an extraordinary circumstance.

Liliamariahm

Hey,
May I ask how long after admitting they will pay you, did you get the money?
I received the confirmation 10 days ago, but still nothing in my bank...

Tyzap

Liliamariahm wrote: »

Hey,
May I ask how long after admitting they will pay you, did you get the money?
I received the confirmation 10 days ago, but still nothing in my bank...

There is no set time, generally they take as much time as they feel they can get away with.

I'd give then another week and then start to push them. If that doesn't work you may have to send them an LBA and then start court action. It's very unlikely to go that far as they have already admitted liability but it will get you to the top of the 'pay now' list.

Good luck.