Amazon Overcharge Vent!

daytona0

GreatBeyond wrote: »

The person at customer services should have been able to explain clearly what had happened as this has been the case with Amazon orders for at least 2 years.

They probably did

Sheldon_Cooper

daytona0 wrote: »

They probably did

Try re-reading the OP.

The correct response from CS would have been to state that, yes, these charges would show up on the account but they would be resolved soon. There was no need to 'go away for 10 minutes', or need a screen shot of a statement.

Apart from that, Amazon should get this sorted out and not play sill-beggars with people's accounts.

If you buy £30 worth of goods you should NOT have £46 of charges appearing in your account while Amazon sort themselves out - even for five minutes.

All those saying this is acceptable and making snide comments about the OP are looking pretty foolish.

Nilrem

I don't think it's Amazon's fault for the phantom charges as I've never noticed them (I use Amazon a lot), but I've seen reports of it happening with all sorts of retailers.

Everything from supermarkets to online only stores.

My guess is it's down to a combination of the retailer, the payment processor and the bank/card company involved and how their systems all interact.

Zedicus

Nilrem wrote: »

I don't think it's Amazon's fault for the phantom charges as I've never noticed them (I use Amazon a lot), but I've seen reports of it happening with all sorts of retailers.

Everything from supermarkets to online only stores.

My guess is it's down to a combination of the retailer, the payment processor and the bank/card company involved and how their systems all interact.

So let me get this clear.

You're saying that Amazon correctly invoked charges of £30, but because of some odd interaction between Amazon, the payment processor and the bank, this magically changed to payments totalling £46?

I don't know what you're smoking but if you could market it I'm sure there would be a demand.

geerex

Thread summary then:

OP places order for £50 worth of goods from Amazon over two separate transactions in a fairly short time frame.
Amazon, due to the way that they process orders "reserves" funds on the OPs bank account for the initial order.
OP has hissy fit as this is beyond her comprehension and is abusive about Amazon CS staff.
OP receives goods, payment resolves and correct amount is charged.
OP doesn't seem to grasp the fact that this is how many companies process orders and will not apologise for her overreaction due to being unable to comprehend this.

Next up: OMG being charged for Amazon Prime even though I definitely did not click the free trial button that definitely wasn't there when I placed my order. Definitely.

ColinFishwick

Your quite happy picking and belittling people now aren't we.

geerex wrote: »

Yes, it's so terribly confusing when you are charged the correct amount for something that you've bought.
Like I said user error. It's not my fault that the OP has been pig headed and arrogant throughout this thread.
Perhaps they should buy a calculator next time.

daytona0

Sheldon_Cooper wrote: »

Try re-reading the OP.

The correct response from CS would have been to state that, yes, these charges would show up on the account but they would be resolved soon. There was no need to 'go away for 10 minutes', or need a screen shot of a statement.

You mean the OP which states:

blueEyedGirl wrote:

I've heard every excuse this morning...

Don't need to "re-read" the OP when I was fully aware that the agent had allegedly discussed "every excuse this morning" - did you read the OP?

I'm just joking anyway, good to hear it was all sorted for BlueEyedGirl who seems alright.

BlueEyedGirl

geerex wrote: »

Yes, it's so terribly confusing when you are charged the correct amount for something that you've bought.
Like I said user error. It's not my fault that the OP has been pig headed and arrogant throughout this thread.
Perhaps they should buy a calculator next time.

I have a calculator, it's called my brain! Resorting to name calling is a little pathetic!

geerex wrote: »

Thread summary then:

OP places order for £50 worth of goods from Amazon over two separate transactions in a fairly short time frame.
Amazon, due to the way that they process orders "reserves" funds on the OPs bank account for the initial order.
OP has hissy fit as this is beyond her comprehension and is abusive about Amazon CS staff.
OP receives goods, payment resolves and correct amount is charged.
OP doesn't seem to grasp the fact that this is how many companies process orders and will not apologise for her overreaction due to being unable to comprehend this.

Next up: OMG being charged for Amazon Prime even though I definitely did not click the free trial button that definitely wasn't there when I placed my order. Definitely.

Let us look at your FACTS again, in the words of Geerex... (My comments are in red)

OP places order for £50 worth of goods from Amazon over two separate transactions in a fairly short time frame - On two different days
Amazon, due to the way that they process orders "reserves" funds on the OPs bank account for the initial order. - Yes the order for £20
Amazon then combine both orders and process three separate transactions for £46 odd whilst still holding onto initially £20 - thus putting my bank account short of funds to pay a direct debit the next day (I didn't previously mention that!)
OP has hissy fit as this is beyond her comprehension and is abusive about Amazon CS staff.
OP complains because she has to deal with a member of Amazon staff who were clearly incompetent and unable to speak basic English. OP does not appreciate being left on hold twice for 10 minutes at a time so someone in Amazon CS could speak to someone else about the problem!
OP receives goods, payment resolves and correct amount is charged.
OP receives good in two boxes, thus wondering was there any reason for Amazon to split the order into 5 separate payments in the first place?
OP doesn't seem to grasp the fact that this is how many companies process orders and will not apologise for her overreaction due to being unable to comprehend this.
OP has never experienced this when shopping online with other companies, and the OP has been shopping online for many years.
OP won't apologise for NOT being in the wrong, and will certainly not apologise to some members of the MSE Forum, especially when they have to ask!

AND for the record, I am NOT stupid enough to sign up for Amazon Prime... Or anything else without reading the small print!

Thank you to those of you who supported me on this thread, it was much appreciated! :T

BargainGalore

Ignore some people they think they always better than others. Well they are NOT.

BlueEyedGirl wrote: »

I have a calculator, it's called my brain! Resorting to name calling is a little pathetic!

Thank you to those of you who supported me on this thread, it was much appreciated! :T

Zedicus

geerex wrote: »

Thread summary then:

OP places order for £50 worth of goods from Amazon over two separate transactions in a fairly short time frame.
Amazon, due to the way that they process orders "reserves" funds on the OPs bank account for the initial order.
OP has hissy fit as this is beyond her comprehension and is abusive about Amazon CS staff.
OP receives goods, payment resolves and correct amount is charged.
OP doesn't seem to grasp the fact that this is how many companies process orders and will not apologise for her overreaction due to being unable to comprehend this.

2 out of 10 for comprehension - must try harder.

A more accurate summary.

OP Orders goods from Amazon for a stated price.
OP Discovers that Amazon are stating that they have charged her a different price and the her bank statement reflects this.
OP queries this with Amazon who are completely clueless about what's going on and try to fob off OP with explanation that charges are correct.
Amazon get their act together and correct the charges.

A succession of rather dim people with poor comprehension skills take the opportunity to give the OP a hard time because Amazon fouled things up and, even when it's carefully explained to them, STILL cannot understand that Amazon were wrong.