Plusnet....Pathetic

Froggitt

Never found it takes ages.

JenniferK

Froggitt wrote: »

Never found it takes ages.

You are lucky then as it has taken me up to an hour of queuing before getting a reply. If you look at Plusnets own forums there are a lot of complaints about poor customer services.

noonesperfect

Gloomendoom wrote: »

That is what we get with standard Plusnet broadband. No fibre available here.

With standard PlusNet broadband we only got 4mbs at best Gloomendoom. Upload speed was pathetic though.


It's only a few months ago that we got fibre broadband as the local telephone exchange was too small or too far away or something. Initially we got up to 20mbs and it has dropped off a little now, but we are still very happy with the service we have received from them. We weren't led to believe we would get more speed than we actually have.

JenniferK

noonesperfect wrote: »

With standard PlusNet broadband we only got 4mbs at best Gloomendoom. Upload speed was pathetic though.


It's only a few months ago that we got fibre broadband as the local telephone exchange was too small or too far away or something. Initially we got up to 20mbs and it has dropped off a little now, but we are still very happy with the service we have received from them. We weren't led to believe we would get more speed than we actually have.

If you would like to know what speed your line should be capable of then go to http://speedtest.btwholesale.com/ . After the speedtest click on "further diagnostics" and run the diagnostics test. There you will see a speed range. With Plusnet I only ever received the lower end of the speed range. With my new provider I receive the top end of the speed range.

MoneyMate

JenniferK wrote: »

Whats the point in having a UK call centre if they take ages and ages to answer phone?

You can understand what they are saying :beer:

MoneyMate

JenniferK wrote: »

If you would like to know what speed your line should be capable of then go to http://speedtest.btwholesale.com/ . After the speedtest click on "further diagnostics" and run the diagnostics test. There you will see a speed range. With Plusnet I only ever received the lower end of the speed range. With my new provider I receive the top end of the speed range.

My Results
37.88 Mbps. Up
14.79 Mbps. Download.
Plusnet Fibre ( Paying for 38 Mbps )
Normally getting 36 up, and 15 down, well pleased. :j

Froggitt

PlusNet also have engineers answering the phone, rather than spotty oiks using a diagnostic flowchart.

skintpaul

I get about 7-8 mb/sec with Tesco.. paying line rental only after retention call, several years as customer.

My mate has a local cable co setup, with some ridiculously fast connection- had about 100+ mb wifi, at the end of his garden! (dare not ask what he pays, mind).

FreddieM

And of course why offer cashback....... when they go to great lengths not to pay it, have been asking about cashback since June..... Many promises that "The cheque is in the post Sir" LOL what a load of Bolloxx

LazyTyper

MoneyMate wrote: »

My Results
37.88 Mbps. Up
14.79 Mbps. Download.
Plusnet Fibre ( Paying for 38 Mbps )
Normally getting 36 up, and 15 down, well pleased. :j

I think you mixed up download and upload.