ADSL+ Broadband Speeds are unregulated

Nilrem

All I can think that may have happened is that the customer moved from one service to another when changing ISP, or an Openreach engineer had to go out to the exchange/cabinet for the change of service and found/fixed a fault as he was doing the swap.

It probably wouldn't be the first time that an engineer changing a service found and fixed an issue no one had reported (IIRC they're meant to make sure that it's working and check for problems whenever they do anywork on the line).

Or even it was just coincidence and some work was being done one the lines around the time.

kwikbreaks

No No No - it couldn't be that - we all know now from these shocking revelations by WattNext that Openreach don't improve the lines they fit attenuators to slow them down.

LazyTyper

[Deleted User] wrote:

Well I'm not convinced it happened that way. By going with EE he swapped from a 20CN product to a LLU 21CN product. A technology restriction had been removed.

There is no such thing as "LLU 21CN". It's either LLU, where the LLU operator provide their own service, whatever that may be, or it's 21CN.

21CN is a BT Wholesale family of products that ISPs purchase. Usually they will purchase WBC (Wholesale Broadband Connect - BT (Retail) will purchase this along with a few others) or WBMC (Wholesale Managed Broadband Connect - PlusNet and lots of other ISPs will purchase this). WBC and WBMC are your "up to" 24 Mbps wholesale products.

[Deleted User] wrote:

Why is BT Wholesale not selling 21CN as an upgrade to 20CN?

It's a contractual issue between BT Wholesale and the ISP.

When you reach the end of your minimum period with your mobile phone provider, do they automatically send you a new mobile phone? No, they don't. You need to call them up and come up with a new arrangement.

It's the same with 20CN to 21CN - the ISP needs to arrange to be moved to the new product and incurs the charges involved. It is usually in their interests to do so as the per-circuit and per-Megabit costs is much lower on 21CN than it is on 20CN, but some exchanges are not yet upgraded or do not yet have the capacity. But BT Wholesale are moving quickly, and have set Stop-Sell dates on many exchanges and have given plenty of warning on Stop-Service dates so ISPs will migrate to 21CN.