morrisons parking eye

funtimefranky23

Hi

the driver doesn't really have any excuse for overstaying, other than simply not realising it was two hours max until they got in the car to leave!

THE DRIVER parked in the Morrisons car park as it was next to the train station where they were picking up the father in law, who lives abroad and was coming for a visit. They arrived early and went to morrisons and had some breakfast in the cafe, so were a customer.
However, THEY don't have the receipt from the time (didn't keep it) and paid cash so no evidence on bank statement.

The father-in-law was delayed so THE DRIVER ended up hanging around for a lot longer than anticipated and when THEY left with him THEY noticed the signs saying two hours max so THEY half expected to get a ticket to be honest.

From what I can see THEY don't really have any grounds to complain to morrisons so should WE go straight to sending an appeal letter to parking eye and then the POPLA route?

Any help or pointers would be greatly appreciated.

Thanks

Northlakes

Read and digest the NEWBIES thread. You were a genuine customer and there is no reason why you should pay this extortionate sum. You have lots of reasons to get angry with Morrisons. Just because PE wants to make a few bob by placing signs here and there why should a good customer have to pay? Morrisons needs you!
Absolute nonsense by PE.
Can you tell us which store please?

Redx

funtimefranky23 wrote: »

Hi

I have received a parking fine from parking eye

no you have not , you have received a speculative invoice called a parking charge , an NTK

funtimefranky23 wrote: »

Hi

I have received a parking charge invoice from parking eye for the driver staying 2 hours 40 minutes in a morrisons car park when the maximum stay was only 2 hours.

so THE DRIVER has done nothing wrong then as THE DRIVER was a paying customer (similar to Beavis who is at the Supreme Court next week over his PE invoice)

if PE or Morrissons set a more reasonable limit like 3 or 4 hours (or none at all like on my local Morrissons car park) then there would be no problem, but no profit for PE either (note to self, maybe thats why they set these low limits ?)

funtimefranky23 wrote: »

Hi

the driver doesn't really have any excuse for overstaying, other than simply not realising it was two hours max until they got in the car to leave!

THE DRIVER parked in the Morrisons car park as it was next to the train station where they were picking up the father in law, who lives abroad and was coming for a visit. They arrived early and went to morrisons and had some breakfast in the cafe, so were a customer.
However, THEY don't have the receipt from the time (didn't keep it) and paid cash so no evidence on bank statement.

The father-in-law was delayed so THE DRIVER ended up hanging around for a lot longer than anticipated and when THEY left with him THEY noticed the signs saying two hours max so THEY half expected to get a ticket to be honest.

From what I can see THEY don't really have any grounds to complain to morrisons so should WE go straight to sending an appeal letter to parking eye and then the POPLA route?

Any help or pointers would be greatly appreciated.

Thanks

THE DRIVER WAS still a paying customer, receipt or no receipt , so they still have grounds for complaint, maybe Morrissons can check their CCTV , who knows ?

if you dont ask , you dont get, so complain to David Potts the CEO anyway, by email , make him or his customer relations dept see the errors of his predecessors in management at Morrissons , if they really want to have BABY COME BACK , they should STOP alienating customers and treat them as EQUALS ! lol

yes use the template letter "as is" to PE on their website, attaching it as a word doc, no explanations, no admitting who was driving either, appeal as keeper only, no extra wording or changes at all

edit post one to remove any I words and say "the driver" did this, that or the other, like I have done above

then take it to popla on the usual legal arguments

no contract
poor signage
anpr errors
not a gpeol
the beavis case

regards

funtimefranky23

Northlakes wrote: »

Read and digest the NEWBIES thread. You were a genuine customer and there is no reason why you should pay this extortionate sum. You have lots of reasons to get angry with Morrisons. Just because PE wants to make a few bob by placing signs here and there why should a good customer have to pay? Morrisons needs you!
Absolute nonsense by PE.
Can you tell us which store please?

Thanks for replying. It was the Aylesbury store in Buckinghamshire.

I have had a read through the newbies thread and think I will appeal it. I am just not sure whether to bother starting off by writing to morrisons or just simply go straight to sending an appeal to PE based on the precedent letter that coupon mad has posted in the newbie thread?

Redx

appeal it first, then complain to Morrissons by email, to D Potts or Ben Kargans

https://forums.moneysavingexpert.com/discussion/5273698

Northlakes

You do both. Unfortunately for the new management at Morrisons they had previously a young wiz kid as the CEO and I don't think he had a retail bone in his body. He was under the mistaken impression that customers needed Morrisons rather than the other way round.

Part of this old regime then got talked into 'car park maximisation' from PE which is code for customer depopulation.

That's why with the new people in charge you stand a chance of getting this cancelled. But do both, appeal to Morrisons and a short appeal to PE to get a POPLA code.

funtimefranky23

Redx wrote: »

appeal it first, then complain to Morrissons by email, to D Potts or Ben Kargans

great thanks, redx. I had assumed that the complaining to the retailer came before appealing with PE. Ill send an appeal first then and then complain to morrisons if nothing comes of it.

I assume that if I then still have no joy that I go the POPLA route?

Also, when complaining to Morrisons, do you still need to refer to the third person in terms of the driver?

Redx

sounds like a good plan

assume I was driving and you were a passenger, an occupant of the car

they dont need to know who the driver was, they need to know that the RK has received a parking charge whilst using their onsite facilities and being a loyal customer

if you have receipts to prove the loyal customer part, like other shopping trips etc, or bank statements , redact the copies and show them those, saying you cannot find the cafe receipt for the day in question, but show loyalty , also show you have the new loyalty card, if you have one

prove you are genuine, even if the driver was naive

if it isnt cancelled by either party , take it to popla, remembering there is a 28 day deadline for this appeal to PE, then 28 days for the popla appeal, so dont be late !

ps:- the sooner you get Morrissons involved , the easier it is for them to cancel it

funtimefranky23

Hi again everyone.

I am now in the process of appealing this with PE and sending an email to the CEO of Morrisons.

I intend to appeal to PE using the template (word for word) in the newbies thread (as the advice so far seems to suggest this is the best tactic).

I have also used the template from coupon-mad for my complaint letter to Morrisons having changed it in places to suit my particular circumstances and I have copied this below. Do you think this will do the trick? Or are there any parts which are no longer relevant or which I should remove/change? Any advice from the experts would be greatly appreciated and thanks for all your help and support so far!

funtimefranky23

Does anyone have up to date email addresses for the relevant people at Morrisons to complain about a PCN? I have just tried emailing david.potts@morrisonsplc.co.uk and Stacey.Elsworth@morrisonsplc.co.uk as per the the list in the 'successful complaints' thread but have had a delivery failure notice for both stating the email addresses are invalid!

bazster

david.potts-ceo@morrisonsplc.co.uk