Over £400 for 133MB data on home network, surely a billing error?

gjchester

Au_Saver wrote: »

Mostly answered in my reply to Jon 01. If WiFi is lost then phone is set to ask for manual selection for data connection so it will not automatically drop back to cellular network.

I don't know the N97 but I'd be surprised if it asked for permission for cellular data, most drop back to that by default. Normally you get around it by putting in wrong cellular APN data so it never connects at all.

It may be I'm barking up the wrong tree, just trying to work out why you used data,

grumbler

gjchester wrote: »

I don't know the N97 but I'd be surprised if it asked for permission for cellular data, most drop back to that by default.

...only if mobile data is switched on.

R34GTT

On the DD issue, I would not cancel it. Let them take the payment, a missing a payment and the marker going on your credit file is an automated process and is a real pain to reverse with Orange/EE.

If successful in your case to have the charges reduced then you should request and receive a refund.

d123

Au_Saver wrote: »

One final open question if anyone reading this post knows of an Orange tarrif that charged anything close to £3/MB data

a quick search of the forum finds this old post discussing the Orange OVP Virgin tariff.

Orange 'live chat' or whatever it's called told me that ....
<<00:07:05 James : We have the sim in an old Nokia and are thinking of putting it into a smartphone
00:07:14 James : would we need a new sim?
00:09:20 Kyle : The data charges are £3.06 per mb. You would only need a new sim card if the new phone takes a micro/nano sim card. Do you know what phone you were thinking of?
00:09:57 James : Huwaei G300
00:10:37 James : Are old sims not 3g enabled or is that a myth?
00:12:17 Kyle : That takes a normal size sim. We used to have to send a 3g sim card out, but advances in our systems mean that we can now provision 3G services retrospectively. >>

https://forums.moneysavingexpert.com/discussion/4248629

Au_Saver

Jon_01 wrote: »

Does your bill state what plan you're on?

I know the old OVP plan was a nightmare where data was concerned as there was nothing but gprs when it was being offered and newer data bundles didn't 'take' to it for some reason...

Plan is EQ Virgin.

Just found this on Wikipedia "In February 2015, Orange UK's parent company EE announced that Orange (along with T-Mobile) tariffs were withdrawn for new and existing customers. Existing customers wishing to upgrade must sign up to an EE tariff. This marks the end of services under the Orange brand in the UK.

So it appears the old tariff which I found from Feb 2005 service guide under data services should not have applied, but anyway this works out at a more reasonable £154 for my 133MB - here is the excerpt:-

Pay as you use without bundle
£3 per Mb for the first 3Mb
£2 per Mb for 3Mb to 15Mb
£1 per Mb for 15Mb and more

Au_Saver

R34GTT wrote: »

On the DD issue, I would not cancel it. Let them take the payment, a missing a payment and the marker going on your credit file is an automated process and is a real pain to reverse with Orange/EE.

If successful in your case to have the charges reduced then you should request and receive a refund.

Not bothered about my credit file as I never borrow money. I've spent too much time on this already and life is just too short to have hassle trying to get money back also EE's recent £1M fine does not install confidence. Once I am sure what tariff should have applied bearing in mind EE announcement that as of Feb 2015 old Orange tariffs are to be withdrawn for existing and new customers, though my bill still says EQ Virgin, then I will just make a direct payment from my bank account having cancelled the direct debit. But I think the onus should be on EE to send me the applicable service cost schedule in force last month before I pay anything.

d123

Au_Saver wrote: »

Not bothered about my credit file as I never borrow money.

Stupid attitude, you can't see into the future and the file will be trashed for 6 years.

Au_Saver wrote: »

Once I am sure what tariff should have applied bearing in mind EE announcement that as of Feb 2015 old Orange tariffs are to be withdrawn for existing and new customers, though my bill still says EQ Virgin,

If your bill says EQ Virgin, you are still on EQ Virgin, when they move you, they will tell you (I also still have an EQ Virgin sim, it's still live).

Your data is £3.06 per MB on EQ Virgin, so you have been correctly charged for the data you used. It might be worth pressing them to allow you a retrospective data bundle and you pay for that (you will probably need to escalate to a supervisor/manager to attempt that).

Au_Saver

d123 wrote: »

Stupid attitude, you can't see into the future and the file will be trashed for 6 years.

Could be stupid, but in my view it depends on age and financial status - mortgage was my only debt, paid off 15 years ago, now retired at 55 with no debts, which I attribute to an attitude of deferred gratification - saving for purchases rather than borrowing so earning interest rather than paying it.

d123 wrote: »

If your bill says EQ Virgin, you are still on EQ Virgin, when they move you, they will tell you (I also still have an EQ Virgin sim, it's still live).

Your data is £3.06 per MB on EQ Virgin, so you have been correctly charged for the data you used. It might be worth pressing them to allow you a retrospective data bundle and you pay for that (you will probably need to escalate to a supervisor/manager to attempt that).

Thanks for the advice. I presume you say £3.06/MB is correct because my own calculation agrees exactly with that older quote you posted, otherwise I would very much appreciate it if you or anyone else is able to point me in the direction of the schedule of charges and if these were available on EE website last month as the only one I could find works out at £154 for my 133MB calculated in my reply to Jon 01. Depending on the outcome this Sat I could escalate this as you suggest arguing for this retrospective bundle to be applied. But then why did EE send texts informing me of currently advertised tariffs not EQ Virgin? - that is misleading and the reason given by Ofcom for why EE was fined £1M only this month. On that basis I feel sure I have sound legal basis for reducing the bill further.

redux

Au_Saver wrote: »

Plan is EQ Virgin.

Just found this on Wikipedia "In February 2015, Orange UK's parent company EE announced that Orange (along with T-Mobile) tariffs were withdrawn for new and existing customers. Existing customers wishing to upgrade must sign up to an EE tariff. This marks the end of services under the Orange brand in the UK.

Yes, but that doesn't imply automatic tariff change; it says customers wishing to upgrade must sign up to an EE tariff.

If you haven't changed " upgraded" it, it will still be on the old Virgin equivalent tariff (even though Virgin's tariff it was based on no longer exists).

I just logged in to the account for my old one, and it still says EQ Virgin tariff. There is a box and button inviting me to upgrade, but no notice compelling me to do so.

d123

redux wrote: »

I just logged in to the account for my old one, and it still says EQ Virgin tariff. There is a box and button inviting me to upgrade, but no notice compelling me to do so.

Mine is exactly the same.