Over £400 for 133MB data on home network, surely a billing error?

Au_Saver

Fair enough, points taken. I somewhat jumped on the bandwagon of the reason for EE's recent £1M fine so perhaps I am being unfair when EE are just doing their best to make a profit.

Whatever excuses you want to give to Orange/EE, you still have to ask the question whether it was reasonable for me to have known about the £3/MB data tariff.

Judging by the responses in this post, and information Orange and EE have sent me by text in the past about data charges and perhaps what they could have sent me with the paper bill but didn't, I would say that it is not reasonable in any shape or form. I hardly use the number so perhaps it is my fault for not cancelling it years ago and being such a loyal customer.

Tony5101

Au_Saver wrote: »

......so perhaps it is my fault for not cancelling it years ago and being such a loyal customer.

Why do people quote this all of the time "being an xxx years loyal customer"

Please note - this is not intended as a criticism - more of a question...

Loyalty shown in what way? Using a service and paying for it? (or probably paying for a service then using it..)
Surely that makes the majority of users "loyal" - and therefore nothing special.
Given that almost everyone has at least one mobile phone these days (ie they're nothing exclusive any more), and the fact that we have very few major 'principal' suppliers - used in context, we generally have no option but to be a 'loyal' customer.
Unless you do something unusual with your account - or spend an inordinate amount of money a month, I would say that most of us fall into the 'ordinary' customer category.
Anyway - just an observation.

Au_Saver

Tony5101 wrote: »

Why do people quote this all of the time "being an xxx years loyal customer"

Please note - this is not intended as a criticism - more of a question...

No problem, I don't feel criticised but you need to ask EE customer support as it was the first person that I spoke to who expressed how much they valued my 20 years as a loyal customer and felt strongly that they didn't want to loose me when I said I will be cancelling my contract if there is no reduction in my bill and that they would do whatever they can to address the issue.

So if it means something to EE then it means something to me if it means I don't have to pay over £400 - simple as that.