Ryanair charged for case within size limit!

victor2

Good result! Should have been more than just a refund of the additional charge made IMO, but at least she isn't out of pocket...

Edit:
Their closing sentence made me laugh.

bundly

victor2 wrote: »

Their closing sentence made me laugh.

I now hate Ryanair for the way she was treated. But I have the luxury of choosing to fly by other airlines. I fear that, because of where she flies to and from, and the restrictions caused by having to travel only when trains run, and according to her leave dates (from work), that she will have no choice but to travel Ryanair.

We have not yet heard from them about the smashed wheels, but it seems that their rules say she should have drawn the attention of staff at the time.

Being foreign, she simply does not read the terms and conditions. No point, because she cannot understand them!

Not boasting here, just being factual, but without me she would not even have got the £50 back because she cannot write well enough to have submitted the complaint.

Bundly

charliewocka

You should have tried to get a refund of the priority boarding fee as well. Now that they have acknowledged the complaint and refunded might be worth a try?


Damage to the case would have had to be sorted out at the airport on arrival by the baggage handling agent.

victor2

bundly wrote: »

Not boasting here, just being factual, but without me she would not even have got the £50 back because she cannot write well enough to have submitted the complaint.
Bundly

But that's what friends are for...
My OH is from another country and when we are there, I let her do all the talking and negotiating for trips/hotels etc. On the odd occasion I've got annoyed with someone trying to rip me off and take advantage of me being the foreigner, I've got absolutely nowhere. Much more satisfying to stay out of sight until the deal is done at "local" rates and watch their faces drop as the tourist appears.

bundly

charliewocka wrote: »

You should have tried to get a refund of the priority boarding fee as well. Now that they have acknowledged the complaint and refunded might be worth a try?

OOoh! Bloody good point there Charlie!

bundly

victor2 wrote: »

On the odd occasion I've got annoyed with someone trying to rip me off and take advantage of me being the foreigner, I've got absolutely nowhere.

Exactly! So you know how she felt. It's a massive disadvantage, trying to negotiate your way through life in another language. It's fine till something goes wrong, then ....

NFH

charliewocka wrote: »

Damage to the case would have had to be sorted out at the airport on arrival by the baggage handling agent.

Not necessarily. If you have photos of the damaged wheel that are taken evidently in the arrival airport or with a relevant timestamp, then it is possible to claim.

Last year without any quibbling, British Airways settled a claim for a broken wheel on my suitcase. Although I noticed that the suitcase was hard to pull along at the airport, I didn't see the broken wheel until I got into a taxi and turned the suitcase on its side. BA didn't repair it, but paid for a brand new suitcase.

Voyager2002

NFH wrote: »

Not necessarily. If you have photos of the damaged wheel that are taken evidently in the arrival airport or with a relevant timestamp, then it is possible to claim.

Last year without any quibbling, British Airways settled a claim for a broken wheel on my suitcase. Although I noticed that the suitcase was hard to pull along at the airport, I didn't see the broken wheel until I got into a taxi and turned the suitcase on its side. BA didn't repair it, but paid for a brand new suitcase.

And of course BA and Ryanair have a very similar approach to customer service!

NFH

Voyager2002 wrote: »

And of course BA and Ryanair have a very similar approach to customer service!

Yes, I almost made this point myself. I was making a point more about the principle than about the very obvious difference in approach to customer service. If it can be proven that the damage occurred during the flight, then Ryanair would be liable. Although Ryanair's procedures might stipulate that damage must be reported at the airport, I don't believe this is legally necessary for a claim to be successful.

J_B

bundly wrote: »

Being foreign, she simply does not read the terms and conditions. No point, because she cannot understand them!

Whereas us 'non-foreigners' always .............................