Ryanair charged for case within size limit!

Kernow666

do the ryanair staff still get a bounty payment for finding overwieght / oversized cases regardless if its correct or not

bundly

Kernow666 wrote: »

do the ryanair staff still get a bounty payment for finding overwieght / oversized cases regardless if its correct or not

It does make you wonder. I mean, this woman seemed absolutely determined to get that £50 out of my friend, and when one excuse didn't work, she turned to another, and then, ultimately, threatened her with not being allowed to fly at all.

B.

J_B

bundly wrote: »

I sent the complaint online but I will do it snail mail if I get no response.

In all my dealings with R/A customer 'service', I have sent them a fax (google the number?) and they have always replied (by e mail) within a few days.

fifeken

NFH wrote: »

If the £50 was charged at a UK airport, then it would be possible to take action in UK courts.

Let us know when you receive recompense that way.

bundly

Still got nothing but an acknowledgement

J_B

bundly wrote: »

Still got nothing but an acknowledgement

Sorry - what acknowledgement have you had?

Have you tried fax?

bundly

J_B wrote: »

Sorry - what acknowledgement have you had?

Have you tried fax?

I received an email with a "complaint ticket number" and a message saying that my complaint has been sent to head office and I will be hearing from them in due course.

I don't have a fax. Even if I did I see no point in pestering them when they've already acknowledged receipt :-)

silverwhistle

You might like to point them in the direction of this thread.. ;-)

PolishBigSpender

I have a feeling that something is missing from this story.

That case looks slightly on the big side - is it possible that it simply didn't fit into the container? It sometimes happens with "cabin-sized luggage" - they're advertised as meeting the requirements, but they are actually slightly too big.

fifeken

PolishBigSpender wrote: »

I have a feeling that something is missing from this story.

That case looks slightly on the big side - is it possible that it simply didn't fit into the container? It sometimes happens with "cabin-sized luggage" - they're advertised as meeting the requirements, but they are actually slightly too big.

Although that's often the case in stories such as this, the photographs seem to be fairly conclusive to me.