PSU failure, under warranty but only offered less than 50% refund, help

Nessun_Dorma

unholyangel wrote: »

From trading standards:


Or if you prefer CAB:

Thank you for that.

So, it depends on who the consumer would reasonably assume the provider of the warranty is. But, how does that sit with the fact that the consumer has the contract with the seller?

unholyangel

Nessun_Dorma wrote: »

Thank you for that.

So, it depends on who the consumer would reasonably assume the provider of the warranty is. But, how does that sit with the fact that the consumer has the contract with the seller?

Its not down to who the consumer assumes is the provider, the guarantee should set out who the provider is, how long its for etc.

Also wouldn't give you any additional rights against the manufacturer. Just that the guarantee offered would be enforceable against them if they were refusing to provide it.

Obviously not relevant to the OP but still useful to know I guess.

pendulum

eBuyer screwed me in the same way. I bought a Corsair AX860 with a 7-year guarantee. It coil whined all its life (like that model often does), but after approx 18 months or so, my PC died, and thinking it may be the mobo, I bought a new mobo/CPU/RAM combo.

The new system wouldn't boot up with the AX860 either. Just to confirm a faulty PSU, I bought a cheap £25 PSU again from eBuyer, and yes, the new system booted up just fine with that. Turns out the old AX860 was putting out some wacky voltages. I'm lucky it didn't kill my new system as well.

I contacted eBuyer, but they took ages to respond, in the meantime I contacted Corsair directly who responded within hours and invited me to send the unit to the netherlands and they would send me a like-for-like if it was faulty. Just as I was about to do this eBuyer got back to me with a FREEPOST and invited me to send it in for testing.

eBuyer confirmed it was faulty. Great, so they can send me a new one, and they can deal with Corsair directly to get their money back for the crappy AX860 that's caused me so much trouble and expense, right?

No, they shafted me with a dismal partial refund (which didn't reflect the unit's 7 year expected lifespan whatsoever) and wouldn't send me my AX860 back when I refused their offer, denying me the opportunity to send it to Corsair myself. They wouldn't send me a like-for-like replacement, wouldn't give me a discount on a new PSU if I bought another one from them, in fact they wouldn't budge and wouldn't do anything at all, their one and ONLY offer was an unfair partial refund, whilst they held on to my faulty AX860 - I have no doubt they exchanged it for a working replacement with Corsair themselves and benefited from my misfortune, whilst shafting me at the same time.

I tried my best to get a satisfactory outcome and I conclude they are greedy, arrogant, and unfair people to do business with. I haven't spent a penny with them since and never will. I'm still tempted to file a court case 'just because' and see what happens.

Low prices, quick delivery... but when something goes wrong, then you've had it.

Zandoni

pendulum wrote: »

eBuyer screwed me in the same way. I bought a Corsair AX860 with a 7-year guarantee. It coil whined all its life (like that model often does), but after approx 18 months or so, my PC died, and thinking it may be the mobo, I bought a new mobo/CPU/RAM combo.

The new system wouldn't boot up with the AX860 either. Just to confirm a faulty PSU, I bought a cheap £25 PSU again from eBuyer, and yes, the new system booted up just fine with that. Turns out the old AX860 was putting out some wacky voltages. I'm lucky it didn't kill my new system as well.

I contacted eBuyer, but they took ages to respond, in the meantime I contacted Corsair directly who responded within hours and invited me to send the unit to the netherlands and they would send me a like-for-like if it was faulty. Just as I was about to do this eBuyer got back to me with a FREEPOST and invited me to send it in for testing.

eBuyer confirmed it was faulty. Great, so they can send me a new one, and they can deal with Corsair directly to get their money back for the crappy AX860 that's caused me so much trouble and expense, right?

No, they shafted me with a dismal partial refund (which didn't reflect the unit's 7 year expected lifespan whatsoever) and wouldn't send me my AX860 back when I refused their offer, denying me the opportunity to send it to Corsair myself. They wouldn't send me a like-for-like replacement, wouldn't give me a discount on a new PSU if I bought another one from them, in fact they wouldn't budge and wouldn't do anything at all, their one and ONLY offer was an unfair partial refund, whilst they held on to my faulty AX860 - I have no doubt they exchanged it for a working replacement with Corsair themselves and benefited from my misfortune, whilst shafting me at the same time.

I tried my best to get a satisfactory outcome and I conclude they are greedy, arrogant, and unfair people to do business with. I haven't spent a penny with them since and never will. I'm still tempted to file a court case 'just because' and see what happens.

Low prices, quick delivery... but when something goes wrong, then you've had it.

They have certainly turned into a terrible company, let's hope more and more people stop using them.

chickendipperbabe

pendulum wrote: »

eBuyer screwed me in the same way. I bought a Corsair AX860 with a 7-year guarantee. It coil whined all its life (like that model often does), but after approx 18 months or so, my PC died, and thinking it may be the mobo, I bought a new mobo/CPU/RAM combo.

The new system wouldn't boot up with the AX860 either. Just to confirm a faulty PSU, I bought a cheap £25 PSU again from eBuyer, and yes, the new system booted up just fine with that. Turns out the old AX860 was putting out some wacky voltages. I'm lucky it didn't kill my new system as well.

I contacted eBuyer, but they took ages to respond, in the meantime I contacted Corsair directly who responded within hours and invited me to send the unit to the netherlands and they would send me a like-for-like if it was faulty. Just as I was about to do this eBuyer got back to me with a FREEPOST and invited me to send it in for testing.

eBuyer confirmed it was faulty. Great, so they can send me a new one, and they can deal with Corsair directly to get their money back for the crappy AX860 that's caused me so much trouble and expense, right?

No, they shafted me with a dismal partial refund (which didn't reflect the unit's 7 year expected lifespan whatsoever) and wouldn't send me my AX860 back when I refused their offer, denying me the opportunity to send it to Corsair myself. They wouldn't send me a like-for-like replacement, wouldn't give me a discount on a new PSU if I bought another one from them, in fact they wouldn't budge and wouldn't do anything at all, their one and ONLY offer was an unfair partial refund, whilst they held on to my faulty AX860 - I have no doubt they exchanged it for a working replacement with Corsair themselves and benefited from my misfortune, whilst shafting me at the same time.

I tried my best to get a satisfactory outcome and I conclude they are greedy, arrogant, and unfair people to do business with. I haven't spent a penny with them since and never will. I'm still tempted to file a court case 'just because' and see what happens.

Low prices, quick delivery... but when something goes wrong, then you've had it.

Its pointless pursuing them. I tried, well thought about it and engaged in a bit of letter ping pong with their customer services but all their rather nasty responses (all sent recorded) invited me to take them to court. With it being only £40 I wrote it off to a very bad experience.

As above they're a terrible company, yes they're legally entitled to do what they do with regards to partial refunds but to date I've never been lied to or duped by a retailer other than ebuyer. If a partial refund is the only option on the table they should make it 100% clear at the beginning and not mislead people into thinking they're getting replacements or full refunds.

gazter

Zandoni wrote: »

Ebuyer are doing this all the time now, this is one of the reasons I have stopped buying from them.

And me, I would normally spend between £5k and £15k a year there. Now it would be lucky if it was a couple of hundred.