PSU failure, under warranty but only offered less than 50% refund, help

daytona0

Zandoni wrote: »

Because you are talking absolute rubbish.

Haha ok, let's go with that one

Zandoni

daytona0 wrote: »

Haha ok, let's go with that one

Good plan.

Nessun_Dorma

j1mgg wrote: »

Hi,


I am looking for some help.


I bought a XFX 750W PSU just over 3 years ago and recently it died after working well, has a 5yr warranty.


I contacted Ebuyer(who I purchased it from) and they said they only cover upto 2yrs warranty and I would have to contact XFX. I spoke to their advisor who referred me back to ebuyer, who then referred me back to XFX. XFX solution was for me to return the item to the Netherlands(which I would have to pay for, they are heavy items), then it would be shipped to Hong Kong, then to china. They advised this could take 2 months, which I thought was unacceptable.


I spoke to Ebuyer again and told them what XFX has said, and Ebuyer said they would speak to the product manager, and they reluctantly took the product back. They have now tested and declared it dead, but are only refunding me less than 50% of the purchase price. They still sell the item at roughly what I bought it for.


Can they do this?


they quoted the "sales of goods act 1979"


Thanks

What does the terms and conditions of the warranty say about goods that are beyond repair?

Nessun_Dorma

visidigi wrote: »

Yep, but thats the manufacturer, not the retailer.

You need to deal with XFX, which means shipping back to NL.

eBuyer have done nothing wrong. The problem may now be worse for you as they may now charge you to return it to you...which they can do.

If the retailer sells goods and promises a five year warranty, is it not the responsibility of the retailer to uphold the warranty?

Nessun_Dorma

unholyangel wrote: »

Really? Because OP told us:



Theres nothing there about ebuyer and the manufacturer disagreeing over who is the warranty provider.

However, OP has said that ebuyer only provide a 2 year warranty themselves. As the product came with a 5 year warranty, imo the logical conclusion is that the manufacturer offer 5 year warranty.


Theres also the fact the manufacturers website states power supplies have a 5 year warranty.

As the OP bought the goods from Ebuyer and Ebuyer are the ones who promised the warranty when they sold it to the OP, surely it is Ebuyer who must honour it.

E.G.

"Buy this product, only £49.99, it comes with a five year warranty."

Why should the consumer be bothered who is providing the warranty? As far as he is concerned, he is buying the product, with a warranty, from the retailer, no one else.

unholyangel

Nessun_Dorma wrote: »

As the OP bought the goods from Ebuyer and Ebuyer are the ones who promised the warranty when they sold it to the OP, surely it is Ebuyer who must honour it.

E.G.

"Buy this product, only £49.99, it comes with a five year warranty."

Why should the consumer be bothered who is providing the warranty? As far as he is concerned, he is buying the product, with a warranty, from the retailer, no one else.

And yet apparently, the only person refusing to honour the terms of the warranty was the OP.

Zandoni

unholyangel wrote: »

And yet apparently, the only person refusing to honour the terms of the warranty was the OP.

I find it amazing that you and others feel it's acceptable that the OP would have to pay so much and wait so long for the repair of a PSU.


The way companies put a massive banner saying 5 Year Guarantee and then put in ridiculous terms into their T&C's. I know it's legal but people should still try to give the sellers a hard time about it, not just accept it.


You all need to grow some.........

daytona0

Zandoni wrote: »

The way companies put a massive banner saying 5 Year Guarantee and then put in ridiculous terms into their T&C's. I know it's legal but people should still try to give the sellers a hard time about it, not just accept it.


You all need to grow some.........

I've brought this point up twice now, but it seems to go over your head so I'll try and explain it as simply as possible.

A 5 year guarantee is going above and beyond the standard SOGA obligations. On post 8 you said:

zandoni wrote:

Yep, when there are other companies out there that give better customer service than SOGA, why not give them your custom.

So, if ebuyer have a 5 year guarantee then it is "giving better customer service than SOGA". So I don't understand what your beef is... This whole issue looks like a SOGA resolution, and if it isn't then it has gone above and beyond their legal obligation! So you're either wrong about arguing about the type of resolution with me (on post 12) or you're wrong about ebuyer not going above and beyond (on post 8).


UNLESS you dispute the terms of the guarantee, in which I ponder why one would accept such "ridiculous" terms to the guarantee. No doubt the terms were not read!


I'm not seeing anything too bad with all of this. The phrase "5 year guarantee" is virtually meaningless without knowing what you are promised, and the terms of this. It seems that the warranty can be invoked with the manufacturer, which is a slight inconvenience [not being able to go to the retailer] but fairly standard. Also, ebuyer have offered a partial refund which AT LEAST runs in line with SOGA (and OP's legal rights as an absolute minimum). Sometimes you just have to accept that GETTING SOMETHING BACK WITH EASE and which takes into account normal use (unless you believe that companies should give you free rentals of their items!) are both elements of good customer service. Each to their own in that respect, I guess.

Zandoni

daytona0 wrote: »

I've brought this point up twice now, but it seems to go over your head so I'll try and explain it as simply as possible.

A 5 year guarantee is going above and beyond the standard SOGA obligations. On post 8 you said:



So, if ebuyer have a 5 year guarantee then it is "giving better customer service than SOGA". So I don't understand what your beef is... This whole issue looks like a SOGA resolution, and if it isn't then it has gone above and beyond their legal obligation! So you're either wrong about arguing about the type of resolution with me (on post 12) or you're wrong about ebuyer not going above and beyond (on post 8).


UNLESS you dispute the terms of the guarantee, in which I ponder why one would accept such "ridiculous" terms to the guarantee. No doubt the terms were not read!


I'm not seeing anything too bad with all of this. The phrase "5 year guarantee" is virtually meaningless without knowing what you are promised, and the terms of this. It seems that the warranty can be invoked with the manufacturer, which is a slight inconvenience [not being able to go to the retailer] but fairly standard. Also, ebuyer have offered a partial refund which AT LEAST runs in line with SOGA (and OP's legal rights as an absolute minimum). Sometimes you just have to accept that GETTING SOMETHING BACK WITH EASE and which takes into account normal use (unless you believe that companies should give you free rentals of their items!) are both elements of good customer service. Each to their own in that respect, I guess.

You think the terms of the 5 year contract are fair I don't. People like you allow companies to get away with this misleading advertising.

robatwork

Zandoni sometimes you just need to hold your hands up. There is no ambivalence about who is offering the 5 year warranty, it's the manufacturer not Ebuyer.

EBuyer are many things, but being John Lewis isn't one of them.

As to XFX - I wouldn't trust their PSUs if they are made with the same level of attention to detail as their illiterate website:

XFX offers a top of it's class 5 Year Warranty on all PSUs.

Our back to back limited warranty covers your PSU purchase for up to 5 Years ensuring that you'll have the support and service you need if you should ever have problems with your PSU both mechanically and technically. It is one of the longest warrenties in the industry and back by XFX's best in class service quality.