Has easyJet cancelled a flight booking without telling you?

dmg24

Acceptable

You must be doing something right budgetflyer ...

I post a sincere answer, asking the poster to clarify a few points, and get slated. You post one calling him a [EMAIL="'whingeingba5t@rd'"]'whingeingba5t@rd'[/EMAIL] and get thanked!!!

topherjohnc

Appallingly bad i.e. designed to frustrate valid complaints

hammy_the_hammer wrote: »

as you appeared to catch the same flight as the one that you originally 'booked' your wife would be no more tearful than if your original 'booking' had stood.
it's not nearly so dramatic if you just put "we nearly missed our nephews wedding because we only allowed for 3 hours delay while travelling by air across europe"

Sorry but you are mistaken on both counts. See first posting. By the time we had replacement booking offer check in time was past so forced onto next flight. Wedding was following day - big uypset was when it seemed at first we would not get to Geneva at all.

hammy_the_hammer

Appallingly bad i.e. designed to frustrate valid complaints

topherjohnc wrote: »

Sorry but you are mistaken on both counts. See first posting. By the time we had replacement booking offer check in time was past so forced onto next flight. Wedding was following day - big uypset was when it seemed at first we would not get to Geneva at all.

sorry but i haven't got a scooby-doo what is going on here... if you edit your original post days after the event to 'clarify' your story we're all out on a limb with our responses.
my advice to anyone who found themselves in your situation, where they turned up on time and found some error on the booking which was likely to stop them attending a relatives wedding would be as follows.
life is short and you may be able to rectify the situation financially after the event ....anyone who would put this in jeopardy may be described as a ******* by someone less forgiving than myself.
good luck with your life however hard it appears

topherjohnc

Appallingly bad i.e. designed to frustrate valid complaints

hammy_the_hammer wrote: »

sorry but i haven't got a scooby-doo what is going on here... if you edit your original post days after the event to 'clarify' your story we're all out on a limb with our responses.
my advice to anyone who found themselves in your situation, where they turned up on time and found some error on the booking which was likely to stop them attending a relatives wedding would be as follows.
life is short and you may be able to rectify the situation financially after the event ....anyone who would put this in jeopardy may be described as a ******* by someone less forgiving than myself.
good luck with your life however hard it appears

Just for the record, once again there was no error on my part with the booking which easyJet confirmed verbally and by email. The error was easyJet's who cancelled it without telling me beforehand.

budgetflyer

Acceptable

When you only give vague facts to start and then change the story(clarify?) later, that is why people tend to suspect there is more to it topherjohn.

People on here are very fair in general, however what is creeping in is the "can I claim?" culture, often for the most stupid and trivial reasons.Most hard working people are just getting sick of the freeloaders.

If you have been wronged then of course they should refund you.

So if they refund you £11 plus the cost of 2nd flight(23 July) will you be happy?
or will you still pursue the "denied boarding" compensation" ?

hammy_the_hammer

Appallingly bad i.e. designed to frustrate valid complaints

as i can't recall the whole of your now heavily edited original post i'll just add the following based on the new version of events.
if easyjet have taken money from your account (your credit card statements will back this up) and you have confirmation emails of the bookings you are home and dry .
you would be fully entitled to fly at the original price so any extra money paid to easyjet should be repaid to you.
i'm still not sure who suspected that the transactions were fraudulent ...i would say it had to be your credit card company and again i would have been perplexed why they hadn't contacted you

hammy_the_hammer

Appallingly bad i.e. designed to frustrate valid complaints

topherjohnc wrote: »

Just for the record, once again there was no error on my part with the booking which easyJet confirmed verbally and by email. The error was easyJet's who cancelled it without telling me beforehand.

again when you post things like this it all goes wobbly again.
if you made two ONLINE bookings how could they have been confirmed verbally by easyjet ?????????

richardw

I suggest topherjohnc writes a detailed factual, non ranting, non mud slinging, recorded delivery letter to easyJet demanding some detailed response as to the exact course of events from their side, and including recommendations from the small claims procedure as to the timescale of their response, and if he isn't satisfied he can then proceed further.

dmg24

Acceptable

richardw wrote: »

I suggest topherjohnc writes a detailed factual, non ranting, non mud slinging, recorded delivery letter to easyJet demanding some detailed response as to the exact course of events from their side, and including recommendations from the small claims procedure as to the timescale of their response, and if he isn't satisfied he can then proceed further.

Do you think we should give the judge prior warning? :eek: (there's Mr Stelios again!)

topherjohnc

Appallingly bad i.e. designed to frustrate valid complaints

richardw wrote: »

I suggest topherjohnc writes a detailed factual, non ranting, non mud slinging, recorded delivery letter to easyJet demanding some detailed response as to the exact course of events from their side, and including recommendations from the small claims procedure as to the timescale of their response, and if he isn't satisfied he can then proceed further.

Thanks for taking the time to send what is of course very sensible advice. As you will see from my posting, in addition to several polite emails, I had already written 3 (very polite, non-mud-slinging!) detailed and factual letters to easyJet Customer Services. As explained they point-blank refused in their first 2 replies to refund any money at all. In addition after the first reply from their CS dept, as their CEO Mr Harrison claims he wants to hear from customers about their complaints, I twice wrote to him but he did not bother to reply!
As you will also see, after my 3rd letter to CS they eventually promised to repay the cost of my 2 original online bookings on 26th July, but at the original booking price, not the higher cost replacement bookings their unwarranted booking cancellations forced me to make.
Up to the end of August only one the two repayments had actually been received. As you can imagine I am still pursuing easyJet.