Has easyJet cancelled a flight booking without telling you?

M4RKM

GlennTheBaker wrote: »

In what sort of a world are we living when EasyJet can sell someone a dodgy VX220 and get away with it? It wasn't even orange!

well didn't easymobile sell mobiles that wern't orange??

they did fold though.. maybe orange things are the future..

dmg24

Acceptable

markymoo wrote: »

well didn't easymobile sell mobiles that wern't orange??

they did fold though.. maybe orange things are the future..

They would still be with us if their phones had been orange (I'd have bought the lot)! (I love that little man, have named him Stelios!)

topherjohnc

Appallingly bad i.e. designed to frustrate valid complaints

hammy_the_hammer wrote: »

your story wobbles about quite a bit.

Thanks for your comment - not sure what you're getting at but never mind. Please read the amended version of my posting revised for clarification.

topherjohnc

Appallingly bad i.e. designed to frustrate valid complaints

budgetflyer wrote: »

Ok, under EU rulesyou are not due any delay compensation for 3 hours.

However, if as you say, there was no skullduggery on your part, just a mix up/mess up on Easyjets part then it would only be fair for them to refund the cost of your new, later, more expensive flights IMO as it would then have been "their fault".
If they were not a "no frills" or "budget" outfit, they would maybe for good customer relations throw in a bit extra, some freebies etc.
But they are, so they probably wont.
It just seems all a bit strange. You may be just an innocent random victim of a !!!! up but the general opinion is you are withholding some of the "important details".
You could chain yourself to the perimeter railings of Luton Airport with a "topherjohnc is innocent" banner;)

Thanks for your helpful comments. Please read the amended version of my posting which I have revised for clarification.
Council Regulation (EC) No. 261/2004 includes the case where a person is denied boarding against their will, as I was. The compensation for late arrival in this situation seem straightforward to me. Perhaps I'm missing something. As you probably know more about this than I do please will you explain why you think I am not entitled to compensation?
PS I'm overseas until 2nd Sept, will read any reply on my return. Many thanks.
PPS Nice thought but unfortunately I'm not normally a "railing" sort of person!

dmg24

Acceptable

topher,

I have read your revised post, and to be honest, it still does not read at all easily. Furthermore, I still do not think we have the full story.

You say that they have agreed to refund the lower of the cost of the tickets. Are you really going to argue over £11?

Had Easyjet refunded the original payments prior to the day of boarding? Is the £199 in addition to that?

I also doubt your rights under the EC Regs, you were not denied boarding per se. Even if your story is 100% accurate, I still think that your right to a claim is on very shaky ground, the Regs are just not designed to cover this situation.

hammy_the_hammer

Appallingly bad i.e. designed to frustrate valid complaints

topherjohnc wrote: »

Not half as staggered as I and my wife were! Not surprisingly my wife was in tears when it seemed we would not make it to our nephew's wedding!

as you appeared to catch the same flight as the one that you originally 'booked' your wife would be no more tearful than if your original 'booking' had stood.
it's not nearly so dramatic if you just put "we nearly missed our nephews wedding because we only allowed for 3 hours delay while travelling by air across europe"

budgetflyer

Acceptable

topherjohnc wrote: »

Thanks for your helpful comments. Please read the amended version of my posting which I have revised for clarification.
Council Regulation (EC) No. 261/2004 includes the case where a person is denied boarding against their will, as I was. The compensation for late arrival in this situation seem straightforward to me. Perhaps I'm missing something. As you probably know more about this than I do please will you explain why you think I am not entitled to compensation?
PS I'm overseas until 2nd Sept, will read any reply on my return. Many thanks.
PPS Nice thought but unfortunately I'm not normally a "railing" sort of person!

Distance of flight

Length of delay

Assistance

All flights Overnight and more than 5 hours Meals and refreshments in relation to waiting time Two free telephone calls, emails, telexes or faxes
Hotel accommodation and transfers
Reimbursement of ticket (if passenger decides not to travel*)

All flights More than 5 hours Meals and refreshments in relation to waiting time Two free telephone calls, emails, telexes or faxes
Reimbursement of ticket (if passenger decides not to travel*)

Over 3500km More than 4 hours Meals and refreshments in relation to waiting time Two free telephone calls, emails, telexes or faxes

1500-3500km More than 3 hours Meals and refreshments in relation to waiting time Two free telephone calls, emails, telexes or faxes

Up to 1500km More than 2 hours Meals and refreshments in relation to waiting time Two free telephone calls, emails, telexes or faxes

You were "DELAYED" by 3 hours so the bottom rule one applies.

Denied boarding rules are for "overbooking situations"
There are many other situations where the airline can "REFUSE TO FLY YOU" and no compensation is payable ie drunk, on drugs, in Ryanairs case-disabled or blind if you havent told them, disruptive, too fat if you have only booked 1 seat, smell bad, obtained ticket fraudulently etc etc

They may have made a mistake, they should refund you your ticket money, less original booking, say sorry,maybe chuck in a couple of £20 vouchers or something. Thats it.
No EU compensation is due.

just checked 1and1 internet. http://www.whingeingba5t@rd.co.uk domain is available.
Going by the amount of "can I get £1000 compensation because I didnt get my last breakfast on holiday?" questions, it could be busy:rolleyes:

topherjohnc

Appallingly bad i.e. designed to frustrate valid complaints

dmg24 wrote: »

topher,

I have read your revised post, and to be honest, it still does not read at all easily. Furthermore, I still do not think we have the full story.

You say that they have agreed to refund the lower of the cost of the tickets. Are you really going to argue over £11?

Had Easyjet refunded the original payments prior to the day of boarding? Is the £199 in addition to that?

I also doubt your rights under the EC Regs, you were not denied boarding per se. Even if your story is 100% accurate, I still think that your right to a claim is on very shaky ground, the Regs are just not designed to cover this situation.

Take it from me £76 + £56 in fare repayment is still owed but yes of course I would insist on £11 if that was all they owed. Why should easyJet keep money to which they have no right? Obviously they did not repay before date of boarding! I have already explained I had to write 3 times after learning of cancellations at check-in time before repayment was even promised. You may be right re: EC Regs but I had hoped for something more concrete from you than you think I'm on shaky ground. Let me emphasise - I am a totally innocent victim. With all due respect there is no point in further communications from you as regrettably you persist in disbelieving me.
My kind regards to you and thank you again for responding.

dmg24

Acceptable

I thought my post was quite nice!

But if you are going to be like that ...

'Shaky ground' = my polite way of saying 'not a chance in hell'.

budgetflyer's response is much more to the point:

too fat if you have only booked 1 seat, smell bad

Fantastic!

They may have made a mistake, they should refund you your ticket money, less original booking, say sorry,maybe chuck in a couple of £20 vouchers or something. Thats it.
No EU compensation is due.

100% correct (as ever).

just checked 1and1 internet. http://www.whingeingba5t@rd.co.uk domain is available.
Going by the amount of "can I get £1000 compensation because I didnt get my last breakfast on holiday?" questions, it could be busy:rolleyes:

Loving you BF! x

topherjohnc

Appallingly bad i.e. designed to frustrate valid complaints

budgetflyer wrote: »

You were "DELAYED" by 3 hours so the bottom rule one applies.

Denied boarding rules are for "overbooking situations"
There are many other situations where the airline can "REFUSE TO FLY YOU" and no compensation is payable ie drunk, on drugs, in Ryanairs case-disabled or blind if you havent told them, disruptive, too fat if you have only booked 1 seat, smell bad, obtained ticket fraudulently etc etc

They may have made a mistake, they should refund you your ticket money, less original booking, say sorry,maybe chuck in a couple of £20 vouchers or something. Thats it.
No EU compensation is due.

just checked 1and1 internet. http://www.whingeingba5t@rd.co.uk domain is available.
Going by the amount of "can I get £1000 compensation because I didnt get my last breakfast on holiday?" questions, it could be busy:rolleyes:

Thanks for this which is helpful. In fact I have read a downloaded copy of the whole EC document.
I repeat - I was an innocent victim of easyjet's wrong decision, whatever the reason, which I do not know. I made and paid for my bookings (twice!) so they certainly were not fraudulent bookings!