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Power of Attorney Question
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Click the 'New Thread' button as shown in the picture. Then just follow the instructions: give it a tittle, provide as much info as necessary, review and post it.
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This won't help OP, but Halifax royally messed us about applying POA. Took 2 hours to mess up, though we didn't realise how badly then. Lloyds, by contrast were peerless applying PoA and setting up online access for me to access my mother's account there and then, all accomplished in an hour.
During conversations with a complaints dept of HBOS in Edinburgh, it seems their whole time was spent dealing with POA mistakes for the whole Lloyds group, so that's Halifax, Lloyds and Scottish Widows.0
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