Origin Broadband - any good

VeniVidiVisafree

Josef23 wrote: »

I typically got 16Mb with TalkTalk, but after switching to Origin I'm getting less than 1Mb.

They took forever to answer their phone and were next to useless in diagnosing the problem (telling me to unscrew the Openreach box on my wall...). The current advice is that I have to wait in case it sorts itself out.

And they've said they won't give a full refund even if I cancel now. Despite providing something that doesn't meet the definition of broadband (minimum 4Gb)

Don't waste your time with Origin!

ABSOLUTELY DEFINITELY AGREE.. 3 WEEKS OF BUFFERING SO FAR... NIGHTMARE NOT EVEN FUNNY :mad::mad::mad::mad::mad: PAYING FOR A NON-EXISTANT SERVER!_pale_

DCFC79

VeniVidiVisafree wrote: »

ABSOLUTELY DEFINITELY AGREE.. 3 WEEKS OF BUFFERING SO FAR... NIGHTMARE NOT EVEN FUNNY :mad::mad::mad::mad::mad: PAYING FOR A NON-EXISTANT SERVER!_pale_

Woah, no need to shout which is what your doing with the caps.

VeniVidiVisafree

I am well aware (as is everyone else) that using caps equates to shouting... duh

#statingtheobvious lol:T

drphila

Check your contract. When I signed up on-line in December there was nothing in the Terms of Service nor did I receive any other written or verbal notification about the statutory 14 cooling off period. Under consumer law the cooling off period only starts when you have been notified, or have agreed to T&Cs that explicitly tell you about this, or 365 days after activation, whichever is the sooner.

I see that the terms of service now include this but in any case if you don't have a contract, weren't informed verbally or in writing and agreed to the Terms of Service, I suggest you formally request in writing a copy of the terms of service in force at the time of sign-up

teddysmum

Josef23 wrote: »

I typically got 16Mb with TalkTalk, but after switching to Origin I'm getting less than 1Mb.

They took forever to answer their phone and were next to useless in diagnosing the problem (telling me to unscrew the Openreach box on my wall...). The current advice is that I have to wait in case it sorts itself out.

And they've said they won't give a full refund even if I cancel now. Despite providing something that doesn't meet the definition of broadband (minimum 4Gb)

Don't waste your time with Origin!

It is common practice to ask you to remove the box cover and use ethernet directly from the master socket, as part of the test. New installations do need time to settle and some do without any intervention.

Mister_G

VeniVidiVisafree wrote: »

I always check out MSE links first for any switches I need to do... but HOW I wished I had also checked out the forum. This is THE WORST broadband server I have used to date I thought talktalk and plusnet were bad enough. Customer service assistants are polite but bear in mind you WILL be on hold for nearly an hour OR MORE before you even get to speak to anyone! :mad:
I have been with them 3 weeks and all I get is constant buffering unable to watch anything on smart tv, laptop and the wifi for my mobile is a joke.
I went for the cheapest option but I may have to succumb to losing money by moving and paying more to another provider...


PLEASE CHECK OUT THESE FORUMS FIRST FOR ALL SWITCHES NO MATTER WHAT YOU WANT TO SWITCH... HINDSIGHT IS A WONDERFUL THING!

Does anyone know if l I be guaranteed to get a great service if I bite the bullet and pay for fibreoptic finally?

I have had Origin Fibre for the past 5 months and it has been just fine. I get a consistent 17Mb download and 3Mb upload with absolutely no drop outs or buffering. I am on a fairly long line to the cabinet and the speeds are in line with this distance. I was getting only 1.5Mb on ADSL as I am some 6km from the exchange. I have found the supplied ASUS DSL-N17U to be a pretty good router, but I do not use its wireless capabilities as I have a separate wireless hub

If you are currently having problems, then have you checked with an ethernet connection to your router and the router plugged directly into the master socket? WiFi can suffer from interference if you live in a built up area. Obviously I do not know who you were with before and what speeds you had, but are the speeds consistent with what Origin told you that you would get?

If the buffering persists with a direct connection to the router, it may be that there is a line fault, which Openreach will need to sort,
but you do first need to make sure that everything within your property is in order.

When you switch ISP, it can take up to 10 days for the line to settle.

Of course you may have been through all this already, in which case we will need to know more (like who was previous ISP) in order to be able to provide more guidance.

Hope this helps

VeniVidiVisafree

Thanks so much for your reply tis very kind of you... I had intermittent problems of buffering with my previous suppliers but this is an every day occurrence no matter what the time of day or night

Yes the router is just a few feet away and its wifi..

Tech speak clear as mud to me :rotfl:

Cheers tho... :beer:

Esther_Grace

I completely agree, I paid £170 for a years broadband with Origin on the recommendation MSE site and my internet connection is so poor and slow, I cannot connect any wireless stuff to it as the signal is not strong enough. They never answer the phone, they set up a direct debit from my account without my permission, I cannot log in to my account as it says the password is wrong so I reset it and it still says no!!! I have e mailed them about 6 times but never had a reply, its a nightmare, was going to ask for a refund but cant get hold of them, what are we supposed to do?

Mister_G

VeniVidiVisafree wrote: »

Thanks so much for your reply tis very kind of you... I had intermittent problems of buffering with my previous suppliers but this is an every day occurrence no matter what the time of day or night

Yes the router is just a few feet away and its wifi..

Tech speak clear as mud to me :rotfl:

Cheers tho... :beer:

I'm afraid that these days there is rarely anything such as 'Plug and Play' - despite what they tell you!

Do you have a friend who is a bit tech savvy? I spend a lot of my time sorting out internet problems for people in our village. These can be rather difficult to diagnose remotely - as you may have noticed from other posts on here.

If you had some buffering before, it may just be congestion at the exchange.

Who was your previous ISP?

NorwichMan

Quick update on my situation:

I just logged in again now and, for the first time (12 days after they took money by direct debit), 3 bills are showing in my Origin account. I'm not that impressed in that

a) two of the bills are dated one day apart from each other, cover the same billing period, and have conflicting charge information.

b) one of the bills shows almost £10 of call charges, there is a linking button saying "View Call List", but when I click on that an error message appears saying there is no call history to show... so they are happy to charge me for calls but cannot itemise what calls were made.

c) there has been no acknowledgement of my complaint or communication of any kind - I just thought I'd try logging in again and found these bills had appeared.

Having said that, I think I can kind of piece together the information and it looks like the charge to my bank account is probably fair.

My ADSL broadband and phone line continue to work well, download and upload speeds are the same as they were with plusnet before the switch.

So, I'm feeling better about Origin now there is more info available in my account - but still not happy about the poor communication and confusing and sloppy billing so far.

Fingers crossed that this is a teething issue for a newish company/new online portal, and that things will improve from here...

Thanks for all the previous responses.