Origin Broadband - any good

dazd1970

AG47 wrote: »

I'm going through similar issues with origin, mse must be more careful who they recomend

Further to this post I came across their Facebook page, and since posting on there about my issues they have refunded the money they took from my account.

I still cannot login to the customer portal though, and the connection drops so often it has become a nuisance.

Needless to say i will terminate this contract with them at the earliest possible time that I can.

It is often true what they say, we get what we pay for!

Their Facebook page is easily found. Openly posting on it got me a partial result. Alas i am not permitted to post links as a new user here.

digit101

Cannot recommend Origin broadband. I paid upfront for line rental and broadband and now I find I am being charged £9.60/month for Broadband services!!

This is unacceptable and the billing portal is a mess.

Speeds are fine but random charges are not! :mad:

Josef23

I typically got 16Mb with TalkTalk, but after switching to Origin I'm getting less than 1Mb.

They took forever to answer their phone and were next to useless in diagnosing the problem (telling me to unscrew the Openreach box on my wall...). The current advice is that I have to wait in case it sorts itself out.

And they've said they won't give a full refund even if I cancel now. Despite providing something that doesn't meet the definition of broadband (minimum 4Gb)

Don't waste your time with Origin!

Sjc1973

There are lots of different posts about this lot on this site, with consistent themes ( lack of communication, poor service, etc) I have also ranted about my poor experiences of the company. Yes - I also went with them because of a promotion on mse!! I am not without sympathy for the OP they are dire!!!

NorwichMan

I joined Origin in January, paying for 24 months in advance (which I hope I don't come to regret).

The transfer from plusnet went smoothly, and I have noticed no change in connection speed. All good there, and cheaper.

But then I got an email saying I have a new bill available to view in my account. I logged in but there was no bill (and there shouldn't be, as I paid in advance).

I was concerned, so used their website messaging system to query this. They apologised, saying the email was a mistake and that I was all paid up and there was no bill.

Then - Origin charge my bank account almost £20 by direct debit. This was a completely unexpected charge, there is still no bill showing in my online account, and I have not received a bill by any other means. I have no idea what the charge is for, and it would seem to be an error.

A little shocked, I have emailed them March 14th and sent a message via their website asking them to explain the charge.

It looks like I may not be the only one who paid in advance and then was also charged a monthly fee in error.

I am hoping they will resolve this quickly. I will update this thread with news on this, positive or negative.

Sjc1973

NorwichMan wrote: »

I joined Origin in January, paying for 24 months in advance (which I hope I don't come to regret).

The transfer from plusnet went smoothly, and I have noticed no change in connection speed. All good there, and cheaper.

But then I got an email saying I have a new bill available to view in my account. I logged in but there was no bill (and there shouldn't be, as I paid in advance).

I was concerned, so used their website messaging system to query this. They apologised, saying the email was a mistake and that I was all paid up and there was no bill.

Then - Origin charge my bank account almost £20 by direct debit. This was a completely unexpected charge, there is still no bill showing in my online account, and I have not received a bill by any other means. I have no idea what the charge is for, and it would seem to be an error.

A little shocked, I have emailed them March 14th and sent a message via their website asking them to explain the charge.

It looks like I may not be the only one who paid in advance and then was also charged a monthly fee in error.

I am hoping they will resolve this quickly. I will update this thread with news on this, positive or negative.

Good luck in getting a response from your email, they are yet to respond to emails I sent in February including a complaint. Glad you have got a good connection though

dazd1970

NorwichMan wrote: »

I joined Origin in January, paying for 24 months in advance (which I hope I don't come to regret).

The transfer from plusnet went smoothly, and I have noticed no change in connection speed. All good there, and cheaper.

But then I got an email saying I have a new bill available to view in my account. I logged in but there was no bill (and there shouldn't be, as I paid in advance).

I was concerned, so used their website messaging system to query this. They apologised, saying the email was a mistake and that I was all paid up and there was no bill.

Then - Origin charge my bank account almost £20 by direct debit. This was a completely unexpected charge, there is still no bill showing in my online account, and I have not received a bill by any other means. I have no idea what the charge is for, and it would seem to be an error.

A little shocked, I have emailed them March 14th and sent a message via their website asking them to explain the charge.

It looks like I may not be the only one who paid in advance and then was also charged a monthly fee in error.

I am hoping they will resolve this quickly. I will update this thread with news on this, positive or negative.

Their response to me is that the charge is for the part month as they only bill for WHOLE months. In other words, if you started on any other date than the 1st then you will be charged pro rata. No idea how they square it up at the end of the term.

bristolleedsfan

NorwichMan wrote: »

I They apologised, saying the email was a mistake and that I was all paid up and there was no bill.

Then - Origin charge my bank account almost £20 by direct debit. This was a completely unexpected charge, there is still no bill showing in my online account, and I have not received a bill by any other means. I have no idea what the charge is for, and it would seem to be an error.

A little shocked, I have emailed them March 14th and sent a message via their website asking them to explain the charge.

It looks like I may not be the only one who paid in advance and then was also charged a monthly fee in error.

I am hoping they will resolve this quickly. I will update this thread with news on this, positive or negative.

https://www.directdebit.co.uk/DirectDebitExplained/pages/howtoclaim.aspx

VeniVidiVisafree

I always check out MSE links first for any switches I need to do... but HOW I wished I had also checked out the forum. This is THE WORST broadband server I have used to date I thought talktalk and plusnet were bad enough. Customer service assistants are polite but bear in mind you WILL be on hold for nearly an hour OR MORE before you even get to speak to anyone! :mad:
I have been with them 3 weeks and all I get is constant buffering unable to watch anything on smart tv, laptop and the wifi for my mobile is a joke.
I went for the cheapest option but I may have to succumb to losing money by moving and paying more to another provider...


PLEASE CHECK OUT THESE FORUMS FIRST FOR ALL SWITCHES NO MATTER WHAT YOU WANT TO SWITCH... HINDSIGHT IS A WONDERFUL THING!

Does anyone know if l I be guaranteed to get a great service if I bite the bullet and pay for fibreoptic finally?

JJ_Egan

There are no guarantees for a home broadband really .Fibre might improve the line but that depends upon why you have problems .

This buffering problem i am going to guess its over WiFi and that is usually the customers setup at fault .