We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Family Mobile - Withdrawing service and will cease to operate from 31st August 2015

Options
12346

Comments

  • Gazzer
    Gazzer Posts: 16 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I have now received my refund from Family Mobile and they have re-credited the original card I used to pay. I think I have it early as I got annoyed with them when the announcement was made and advised them I would report them to CISAS if they did not refund my money. That was before Timico got involved and there was the change of position with regard to refunds, hopefully everything will be OK for anyone else that needs a refund.

    This could have been so much easier than they made it but at least the end result is the right one.

    Like others I have moved to Asda as they offer the same rate and my phone is only 2G. As some of the others like Three only offer 3G/4G they are not an option for me. I have contacted Asda customer service a couple of times and found them very helpful. If they eventually get online accounts etc. then that would be great.
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Exemplar wrote: »
    An example of think before you post?

    I gave some thought to deleting my post before you saw it, but decided to leave it.

    The email does not directly itself contain any mention of refunds, and also the front page of the website doesn't say so either, just says use up credit by August 31st, so anyone who doesn't follow the FAQ links or phone up may not discover about refunds.
  • Exemplar
    Exemplar Posts: 1,610 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    All,

    Don't forget that this service shuts this weekend.

    You will need to make alternative arrangements when it shuts.

    Refunds need to be claimed ASAP using the email address you will have been supplied.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.

    I have opinions, you have opinions. All of our opinions are valid whether they are based on fact or feeling. Respect other peoples opinions, stop forcing your opinions on other people and the world will be a happier place.
  • Browntoa
    Browntoa Posts: 49,604 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Merged new thread into existing thread
    Ex forum ambassador

    Long term forum member
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Has anyone seen refund instructions on the website?
  • Steve_xx
    Steve_xx Posts: 6,979 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    redux wrote: »
    Has anyone seen refund instructions on the website?
    The answer to your question is no, as far as I can see.

    However, I've found this pdf file which actually details what needs to be done:

    http://www.yourfamilymobile.co.uk/images/Coms%20Mobile%20closure%20FAQs.pdf
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 3 September 2015 at 2:21PM
    Yes, I was going to come back and edit my post.

    My browser was going to download that with a dash 1 suffix, which meant I already had a copy, so I stopped to read that again.

    However after a brief phone call where she was quoting something different, I noticed the current version file size is slightly larger, so downloaded again.

    It has details to email or post a claim.
  • bigfer
    bigfer Posts: 321 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    refund from familymobile......anyone?
  • Steve_xx
    Steve_xx Posts: 6,979 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Not as yet!
  • daz73
    daz73 Posts: 9 Forumite
    Tenth Anniversary Name Dropper First Post Combo Breaker
    Not even had an acknowledgement that they received my refund request.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture