Easy jet cancellation.

SuperSeagull

I would like some advice on the way to proceed.

13th March booked 3 flights to Malaga in October at a cost of £202 includding 1 hold bag. No confirmation was received. Early April on return from another holiday with them I checked credit card to make sure it was paid. This showed a reference number which turned out to be Easy Jet booking reference. On checking, the flights wre booked to Palma not Malaga. I contacted Easy Jet who said simple change the destination on line. BUT thee fee to do this was £40 per person per trip. total £240. It was cheaper to rebook, which I did for £186 and confirmation received. 3 registered letters later all unanswered and numerous e mails easy jet say their sytem was working perfectly so no change can be made or refund given.

A relative of my sister in law tried to book the same flights on 13tth March but was unable as she was told the system was down and they eventually confirmed it on17th March. I received my original confirmation on 15th May but still no refund.

I have threatened Easy jet with County Court action but no reply acknowledgement or anything from them other than an e mail to say their system was working perfectly and it was my mistake as I had 3 chances to change it on line. So I made a mistake 3 times.

What is my best course of action.for me to take

k3lvc

SuperSeagull wrote: »

A relative of my sister in law tried to book the same flights on 13tth March but was unable as she was told the system was down and they eventually confirmed it on17th March.

Does she have anything in writing confirming this ? If not then in the absence of any other proof you're likely to struggle to get any recompense from EZY

richardw

If you have a case, send a notice before small claims court action letter and then go from there.

Sometimes you have to start the ball rolling to get anywhere, but remember you have to behave reasonably at all times.

k3lvc

richardw wrote: »

Send a notice before small claims court action letter and then go from there.

For what ? There needs to be some element of proof otherwise EZY will just say OP's error

Voyager2002

k3lvc wrote: »

For what ? There needs to be some element of proof otherwise EZY will just say OP's error

It could go either way in court... the OP is clearly used to making on-line bookings and can testify that she did not confuse the two destinations. The relative can confirm (by giving evidence in person) that she encountered technical problems that day, something that is corroborated by the failure to issue a booking confirmation. A judge in 'small claims' might well decide to accept this rather than a bland statement from EJ that their systems were working perfectly.

SuperSeagull

I wrote them a letter giving them 14 days to respond but nothing then extended it by another 14 days which expired on 12 June still no response. I have contacted the credit card company to see if they are responsible as I have received nothing for my money. They have just repliedrequesting more details and copies of all correspondance. I was thinking of waiting until I get a decision from them then go on line to make a claim in the county court. .It is bad that Easyjet do not answer registered letters. I wondered about wring one more letter to the CEO of Easyjet.

k3lvc

SuperSeagull wrote: »

I wrote them a letter giving them 14 days to respond but nothing then extended it by another 14 days which expired on 12 June still no response. I have contacted the credit card company to see if they are responsible as I have received nothing for my money. They have just repliedrequesting more details and copies of all correspondance. I was thinking of waiting until I get a decision from them then go on line to make a claim in the county court. .It is bad that Easyjet do not answer registered letters. I wondered about wring one more letter to the CEO of Easyjet.

By not holding firm to your original letter i.e. taking action after 14 days they're probably less likely to shift now and will stick to their original story all the way to the end.

As for the credit card company you have received something - your original flights booked to Malaga - you're just choosing not to take them because it's not what you (think you) booked

Voyager2002

SuperSeagull wrote: »

I wrote them a letter giving them 14 days to respond but nothing then extended it by another 14 days which expired on 12 June still no response. I have contacted the credit card company to see if they are responsible as I have received nothing for my money. They have just repliedrequesting more details and copies of all correspondance. I was thinking of waiting until I get a decision from them then go on line to make a claim in the county court. .It is bad that Easyjet do not answer registered letters. I wondered about wring one more letter to the CEO of Easyjet.

Did your letter threaten court action? Was it headed 'Letter before Action' or 'Notice before Action'?

I suggest you have a quick look at the information about court proceedings in the discussion area about flight delays, then send them a proper LBA. If that does not get a satisfactory response within the deadline you set, go ahead and issue court proceedings. At that point they are likely to take some notice.

SuperSeagull

I am a bit of a no hoper with the internet and finding things so do you have a link please

SuperSeagull

I have found a template letter on the which site. Do I send it to the company or to the CEO Carolynn McCall?

Westin

When you booked surely a booking reference number/locator would have poped up?

Why wait three weeks before questioning not having a confirmation email?

Something doesn't add up.

The error over the wrong destination being booked - are you sure you didn't make the error and accidently select the wrong destination? To be told the amendment fee and then decide to simply rebook as it was cheaper seems a strange thing to do if you were 100% sure the error was Easyjets.

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I am a bit of a no hoper with the internet