Rejecting Desktop PC under Consumer Contract Regulations

grumpycrab

bairn7 wrote: »

I can't set it up or make changes etc

Makes it even easier to return. If you don't want to return as "faulty" then you are returning as you don't want the goods. "you must not have used or installed them or input any data on them." is certainly true.

enfield_freddy

ok , is the new computer the same OS as the older ones? ,


if its win 8 , you may very well have to configure the machine to use a HDMI before VGA (one off setting) or maybe try going into the bios and see if you are offered HDMI as a preference on boot up.




as the machine IS starting , that proves there is nothing wrong with it , just is,nt seeing a monitor

stockton_2

I have access to three TV's that I use for computers and I find that they perform differently. My Tevion TV, for example, has to be turned on (and tuned in to the HDMI) before switching the computer on otherwise no HDMI signal. My much older Mirrai TV will carry the HDMI signal whether it is switched on or off when I boot up the computer. The Tevion TV will sometimes carry the video but not the sound even with a HDMI cable.

I find the VGA connection an essential tool for sorting out problems because all the TVs' work faultlessly with VGA and enable me to sort out problems with the HDMI.

With regard to taking it back to PCW, they will take the computer to their back room and test whether the HDMI connection is working.

I do not think you can take it back because you have changed your mind in these circumstances. I was told an item had to be in the same condition as when bought so that it could be put back on the shelf and sold again. I would not want to buy an item that had been well opened and up and running. If the HDMI port is faulty that is different. Personally I would be getting that VGA cable.

bairn7

Thanks guys...VGA cable will be purchased this evening. Fingers crossed!

enfield_freddy

my setup , the TV must be on (hdmi) before starting the machine.


and as a quirk of HDMI , the intel "nuc" series , that are designed to be plugged into TVs , you cannot get into the stupid efei bios , and must use a hdmi to vga adaptor and your computer to set the bios up ,

enfield_freddy

bairn7 wrote: »

Thanks guys...VGA cable will be purchased this evening. Fingers crossed!

I think you would be better borrowing a full monitor (vga) and trying to set the default output > hdmi , then ditch the computer monitor

bod1467

It sounds to me almost like Windows is set for 1920 x 1080 (or maybe 1280 x 1024) but the TV is only capable of 1366 x 768. As such the TV isn't able to present the video signal because it is a higher resolution than it can handle.

You could check this by starting in Safe mode ... press F8 repeatedly after starting the computer until you get a menu shown.

almillar

Doesn't sound like there's anything wrong with the PC, and the advice to return it, at this stage, is poor. He'll buy another PC, and have the same problem.
Don't swap to VGA, TVs have very poor support for this in general (What's your TV?!).
Use HDMI, it does work. You've got the boot screen, but once Windows is in its proper resolution (guess 1920x1080) the TV doesn't like it. I've had this with an ancient Samsung TV (one of the first fullHD screens), and it did NOT work at 60Hz, but DID work at 59.9Hz. How's that for picky?
If you can get the computer to boot in safe mode, it might be at a lower resolution, and then you can play around. You'll be stuck with this with any Windows computer.

jaydeeuk1

enfield_freddy wrote: »

and as a quirk of HDMI , the intel "nuc" series , that are designed to be plugged into TVs , you cannot get into the stupid efei bios , and must use a hdmi to vga adaptor and your computer to set the bios up ,

No you don't. My nuc works fine plugged in to my old sony 40" and can get in to the uefi screen fine, as it does on my monitors at work. In fact I did the initial installtion from home on my TV.

enfield_freddy

well I can catagoricly state that both the nuc 2820 and the newer 513ryk do not like to enter the bios on a HDMI tv , it is commented on , on the intel website https://communities.intel.com/message/259221


I found it quicker to buy a hdmi to vga converter from CPC (£9) and that allowed viewing via my computer monitor