Shop assistants who don't bl**dy listen

The-Truth

geerex wrote: »

"Shop
ʃɒp/
noun
1.
a building or part of a building where goods or services are sold."

Seems to fit the description.

Does it? Your definition doesn't seem to include the word food or fast food!

The definition of goods also doesn't include the word food!

Goods:
"possessions, especially movable effects or personal property.

Geerex, here's the definition of wrong - "not correct in action, judgment, opinion, method, etc., as a person; in error"

PLog86 wrote: »

it's certainly perfectly fair to include the till staff at a fast food place as shop workers.

:rotfl:

Please can you film yourself walking into a McDonald's, tell the person behind the counter they work in a shop, tell any other customers you think you're in a shop and that they're in a shop and then upload it to Youtube and post it on here. I can't wait to see how this goes!!

:rotfl:

sparkychris

This is such a bizarre thread?!

fatbelly

sparkychris wrote: »

This is such a bizarre thread?!

Do you want cheese with that?

xHannahx

geerex wrote: »

I know this may be beyond your comprehension, but I'll try to break it down into more manageable chunks:

Plain=no sauce/extraneous crap.
Quarter pounder = pre cooked weight of burger
With cheese = including cheese

It's implied that the burger comes in a bun.

I'm not sure why you find this difficult to understand. Do you work in McDonald's?

The product is called a quarter pounder with cheese, they don't do a quarter pounder without cheese, so if someone wants a plain quarter pounder burger in a bun with no cheese they'd have to order a quarter pounder with cheese plain without cheese.
Having worked a long time ago at McDonald's whilst the question the staff member asked sounds stupid, the customers can be stupider. We had quite a large number of complaints when customers ordered plain quarter pounder with cheese, because it still had cheese on. Seems reasonable due to the number of complaints to clarify with or without cheese. Of course as a customer you wouldn't know their complaint rate for this basic ordering error.

daytona0

kazzah wrote: »

MY pet hate is the person who telephones ME
to speak to ME
and then asks me
" can you confirm your full name and address?"

well YES I can confirm it............................
BUT they then wait for me to TELL them my full name and address

I can ONLY CONFIRM it - IF they tell me it first....................

gets them EVERY time...............

Lol, the phone agents are well aware of this! Just data protection really, making sure you are the correct person from the correct address. If you aren't the correct person then the employee could lose their job. As long as you say the correct DPA things on a recorded phone call then the agent can't get sacked for it (even if the customer lies).

I used to do the occasional outbound call and had to confirm the full name, address and telephone number. You'd get the occasional "funny" person who'd make a song and dance about it, saying things like:

"You've already got my address on the file"

" You've just rung me on the number so why do I need to confirm it?"

"You know who you've rung!"


They are all true, but they do not help us to progress the phone call. It just means that an unnecessary explanation has to be given, and by god the conservation of my voice for the next 20+ phone calls is important!! The customer will also be answering them regardless of the protests, so arguing the toss ain't going to help! My heart used to sink a bit when a customer queried the DPA/call script process like this.

kazzah

daytona0 wrote: »

Lol, the phone agents are well aware of this! Just data protection really, making sure you are the correct person from the correct address. If you aren't the correct person then the employee could lose their job. As long as you say the correct DPA things on a recorded phone call then the agent can't get sacked for it (even if the customer lies).

I used to do the occasional outbound call and had to confirm the full name, address and telephone number. You'd get the occasional "funny" person who'd make a song and dance about it, saying things like:

"You've already got my address on the file"

" You've just rung me on the number so why do I need to confirm it?"

"You know who you've rung!"


They are all true, but they do not help us to progress the phone call. It just means that an unnecessary explanation has to be given, and by god the conservation of my voice for the next 20+ phone calls is important!! The customer will also be answering them regardless of the protests, so arguing the toss ain't going to help! My heart used to sink a bit when a customer queried the DPA/call script process like this.

yes but the data protection act is COMPLETELY misused in this scenario - from my fairly extensive training on it - the DPA is concerned with the safe storage of my information and possibly the retrieval of it - but actually my moan is that they should NOT be asking ME to CONFIRM my details - they should be asking me to PROVIDE my details so THEY can confirm them .............a small but irritating grammatical error which drives me bonkers

[Deleted User]

skivenov wrote: »

To be fair, I always used to. If I let my brain work when I'm on a till I get bored, depressed and make mistakes. Brain off, autopilot on, no problems.

+1

This.

[Deleted User]

When McD's hand me over a cup full of ice with a little bit of liquid in I hand it back and say I didn't ask for ice.

System

Customers who don't listen are equally as annoying.....


Me: "would you like a large or regular drink?"
customer: "yes"

:mad:

Hermione_Granger

xXMessedUpXx wrote: »

Customers who don't listen are equally as annoying.....


Me: "would you like a large or regular drink?"
customer: "yes"

:mad:

"Yes" is an acceptable answer to the question asked as they might want a large or regular drink.
If however you had asked "which would you like, a large or regular drink?" then you would expect an answer specifying one or the other sizes.