No hot water in rented house.

annie12

My son is at Uni and the boiler has broken in his flat.
He's had no hot water since Sunday.
The letting agent has been in contact with the landlord who sent a plumber round on Monday. The boiler needed a new pump so one was ordered to be fitted on Wednesday, when the plumber arrived on Wednesday he told my son that the landlord had now decided to fit a new boiler and it would be at least Monday.

We were getting a bit annoyed now so my husband spoke to the letting agent who then brought the date forward to today for fitting the boiler. The plumber arrived at the flat this morning for my son to be told that scaffolding is needed, floors will have to be ripped up and for him to get in touch with the landlord.

My husband has spoken to the letting agent again who has said it will be fitted on Tuesday and that's it. The plumber said it will take a week to sort, not a day?

Where do we stand? I'd be grateful for any help.

Pixie5740

The boiler has broken down and the landlord sent a plumber within a very reasonable timescale. The landlord is having the boiler replaced in a reasonable timescale.

That is where you stand.

missbiggles1

annie12 wrote: »

My son is at Uni and the boiler has broken in his flat.
He's had no hot water since Sunday.
The letting agent has been in contact with the landlord who sent a plumber round on Monday. The boiler needed a new pump so one was ordered to be fitted on Wednesday, when the plumber arrived on Wednesday he told my son that the landlord had now decided to fit a new boiler and it would be at least Monday.

We were getting a bit annoyed now so my husband spoke to the letting agent who then brought the date forward to today for fitting the boiler. The plumber arrived at the flat this morning for my son to be told that scaffolding is needed, floors will have to be ripped up and for him to get in touch with the landlord.

My husband has spoken to the letting agent again who has said it will be fitted on Tuesday and that's it. The plumber said it will take a week to sort, not a day?

Where do we stand? I'd be grateful for any help.

Not sure why you're getting annoyed - what does your son think?

G_M

Thank your lucky stars you have a good landlord who

a) responds rapidly
b) does not balk at spending (considerable) money on repair/replacement

Check your son has a kettle to heat water and knows how to switch it on.

Be grateful it's summer and the heating is not required.

Marvel1

They have done everything they can, if this was was his own, and this was the timescale, what would you do then? Be annoyed at your son for not ringing every plumber in yellow pages to sort it out that day?

pmlindyloo

annie12 wrote: »

My son is at Uni and the boiler has broken in his flat.
He's had no hot water since Sunday.
The letting agent has been in contact with the landlord who sent a plumber round on Monday. The boiler needed a new pump so one was ordered to be fitted on Wednesday, when the plumber arrived on Wednesday he told my son that the landlord had now decided to fit a new boiler and it would be at least Monday.

We were getting a bit annoyed now so my husband spoke to the letting agent who then brought the date forward to today for fitting the boiler. The plumber arrived at the flat this morning for my son to be told that scaffolding is needed, floors will have to be ripped up and for him to get in touch with the landlord.

My husband has spoken to the letting agent again who has said it will be fitted on Tuesday and that's it. The plumber said it will take a week to sort, not a day?

Where do we stand? I'd be grateful for any help.

if the ripping up of the floors means the place is uninhabitable then your son mayhave a case for asking for the LL to pay for alternative accommodation. Depends on the extent of the repair.

nids

What does your son think?

Does he have any opinions on this?

[Deleted User]

I would (metaphorically) kill someone to have a LL who'd replace rather than do a botched up repair on a boiler. Lots of tenants would. Your son is very fortunate.., not unfortunate. Sounds like its quite a complicated job. The LL/Agency has tried to speed the job up (again, most wouldn't) and its not possible.

As has already been said, your son should be able to boil a kettle, visit friends who have a shower, go to the local leisure centre, whatever. If it was months, that would be more awkward but its only a few days.

I lived in a house where the floors were ripped up, no hot water for weeks while repairs were being done, with a young baby and a five year old. Keep things in perspective.

annie12

Pixie5740 wrote: »

The boiler has broken down and the landlord sent a plumber within a very reasonable timescale. The landlord is having the boiler replaced in a reasonable timescale.

That is where you stand.

Ok, thanks.

missbiggles1 wrote: »

Not sure why you're getting annoyed - what does your son think?

He's really annoyed, but we pay the rent and bills, so we're getting annoyed too.

Anyway, thanks.

Guest101

To be fair to the OP, the son will get some use of the new boiler, but that part does benefit the LL more than the tenant.

Whilst the repairing aspect certainly falls in line with 'treating as an owner/occupier' and putting up with a speedy repair.

The replacement of a boiler does take longer and cause more disruption. An owner occupier may well choose to get a B&B for a few days for such a large job, but the timing would be their choice.

The tenant is having something forced upon them which exceeds the requirement to repair.

I think some facility for washing at the very least should be offered. - Weeks gym membership for example.

Guest101

deannatrois wrote: »

I would (metaphorically) kill someone to have a LL who'd replace rather than do a botched up repair on a boiler. Lots of tenants would. Your son is very fortunate.., not unfortunate. Sounds like its quite a complicated job. The LL/Agency has tried to speed the job up (again, most wouldn't) and its not possible.

As has already been said, your son should be able to boil a kettle, visit friends who have a shower, go to the local leisure centre, whatever. If it was months, that would be more awkward but its only a few days.

I lived in a house where the floors were ripped up, no hot water for weeks while repairs were being done, with a young baby and a five year old. Keep things in perspective.

So because you struggled through, others should put up and shut up? - Seems very condensending.