Car missold

motorguy

colino wrote: »

I am disappointed that your think you are fairly friendly with Dealer Principals, and ones that neither know the law or have even the most basic paper trails of their assets. Crack on, clearly the integrity of running a business in a highly regulated industry was too much for you and considered above your head when they were having a laugh with you.

Checking the "provenance" of every single car on their forecourt, right back to the first owner, and confirming the purpose of the car when each and every owner had it, i can assure you is something that is NOT done industry wide.

Also, i dont know what your shiney suited sales manager tells you, but i dont think anyone even in their wildest dreams would consider the motor trade a "highly regulated industry". And if its a "highly regulated industry", please feel free to tell us the name of the dedicated regulating body that governs ALL motor traders and enforced ALL customers rights. No? Thought not.

And i got out of it (a) because i can make far more money IT contracting for far less hassle, and (b) because people like you posting stuff like this just generates more "hysterical" customers who quote the SOGA based on what some armchair expert has told them on an internet forum about their "rights" to the point where its just not worth being bothered with.

colino wrote: »

Even my very lazy local authority, apparently more interested to measure the hard standing each year to see if it has grown, would put out of business immediately a pitch that didn't have the most basic of records.
I'm sure you will find SOGA and CPR somewhere online, happy reading, or perhaps you will think they are only scary bedtime stories.

Fully aware of the SOGA and was fully supported by Trading Standards - whom i often rang for advice on best practice - and by my local council when i was trading.

Anyways, probably best you scuttle off back to your showroom desk in case theres some irate customer waiting.

motorguy

CKhalvashi wrote: »

The dealer may not know.

My last car (2 years/120k miles) had no sign of what it had been used for when it was taken back, and was registered to me personally.

It had been used for none of the above, but unless the dealer is made aware, they surely can't advise on it?

The dealer is usually deemed to be the "expert".

If you trade in a car that is two cars welded together and i resell it unknowingly to another customer, the buyer has legitimate comeback on me, even though i did not know.

The point that Colino is missing that there is quite a difference between passing off some doctored up, clocked ex driving school car as a prestine low miles owner car and selling on a genuine low miles historied ex lease car on a franchised forecourt.

motorguy

colino wrote: »

I am disappointed that your think you are fairly friendly with Dealer Principals, and ones that neither know the law or have even the most basic paper trails of their assets. Crack on, clearly the integrity of running a business in a highly regulated industry was too much for you and considered above your head when they were having a laugh with you.
Even my very lazy local authority, apparently more interested to measure the hard standing each year to see if it has grown, would put out of business immediately a pitch that didn't have the most basic of records.
I'm sure you will find SOGA and CPR somewhere online, happy reading, or perhaps you will think they are only scary bedtime stories.

Why dont you show us all hows its done then and ask your sales manager if you can take a picture of the full provenance log they do for every car you have on your forecourt? If you need help blanking out the personal details using a graphics package let me know.

harveybobbles

HPi.. MOT history check.. Service book and a chat to the garage/lease company is how we did it.

If something looked fishy, we'd send £2.50 to DVLA for keeper details and write to previous owners. But that was hardly ever needed as 95% of our stock was direct from lease companies.

When taking cars in px, some of the questions the customer had to fill in and sign were something like:

"the car has/has not been used for taxi, hire, reward or used as an emergency vehicle"

"the vehicle is/is not in roadworth condition"

"the current mileage reading of .......... (insert exact reading) is/is not correct"

They would delete accordingly, sign and date that section. There was 7 questions in total.

yenool

jaydeeuk1 wrote: »

People like me drive them. Want to know how fast you can go in 1st in a mini cooper s, or how hard it is to change gear without a clutch in a diesel Yaris? 40 and quite.

Not sure if you are being serious or not?

Either way I'm not sure many people really do go out of their way to abuse rental cars anymore.... not with the huge insurance excesses that are usually part of the rental agreement these days. Plus most people aren't so selfish/childish that they want to rag a courtesy car to dead.

The problem with used cars is you can never tell who has driven them or how they have been driven just by the number of owners.

My parents car would look like a perfect used buy; respectable middle class elderly coupled owned, low miles, service history, etc. Problem is the car is frequently bumped and scraped, the oil and water isn't checked until a warning light comes on, the service book gets 'stamped' by an old friend but only the bare minimum repairs and cheapest tyres are used to keep the car road legal. Oh and it is frequently driven at 30mph over massive local speed humps and pot holes!

I find it hard to believe it is against the law for a trader to sell an ex-rental car as 'owner owner'. I mean if the rental company has owned since new then it is one owner? But perhaps I am unusual in that buying an ex-lease or ex-rental wouldn't put me off. I would probably draw the line at a driving instructor car or ex-taxi though.

yenool

harveybobbles wrote: »

When taking cars in px, some of the questions the customer had to fill in and sign were something like:

"the car has/has not been used for taxi, hire, reward or used as an emergency vehicle"

"the vehicle is/is not in roadworth condition"

"the current mileage reading of .......... (insert exact reading) is/is not correct"

They would delete accordingly, sign and date that section. There was 7 questions in total.

That is an interesting way of doing business.

How is the customer supposed to know if those statements are true or false?

For example I could state my car has a valid MOT, but that doesn't mean it is roadworthy. I can say I have never tampered with the mileage reading and I have never rented the car out, but I couldn't guarantee the mileage is correct or it has never been hired out.

If I were trading my car in and I was asked to sign something like that I would refuse on the basis I would not want to be held liable at a later date. Did that ever happen in your experience? Did you reduce the PX value if a customer answered negatively to any of those questions?

harveybobbles

By 'roadrothy' this means it doesnt have a wheel hanging off or panels missing.

The mileage will have been checked when we HPi'd their px.

Never failed in the 15 years we used them forms.

yenool

harveybobbles wrote: »

By 'roadrothy' this means it doesnt have a wheel hanging off or panels missing.

The mileage will have been checked when we HPi'd their px.

Never failed in the 15 years we used them forms.

I guess your customers are a lot less cynical than me then.... probably a good thing