Buyer unhappy with broken item..

mrcol1000

I sympathise with the OP but bidders often do not read the full description properly. I personally would have listed this as spares and repairs and had a line in big red letters that described the fault.

If you are happy to have it back and resell then offer a refund at his cost of return (although you will have to refund postage paid). Or tell him that it is as described and you are unable to help him any further. If they leave negative feedback, leave it 24 hours to calm down and then leave a factual response such as "Fault was listed and item was as described". People are more likely to disregard bad feedback if you respond to it in a calm and collective way.

Whatever happens, make sure you block them so you don't have to deal with them again.

force_ten

mrcol1000 wrote: »

I sympathise with the OP but bidders often do not read the full description properly.

why?

we have no idea what the OP put in the listing regarding the fault if anything, they are being very vague about what they sold and what was actually wrong with it

and they are making stupid comments about what he might send the buyer in the post

to me that says a lot about the seller

harveybobbles

The fault was clearly described in the listing.

robatwork

Harvey you're prevaricating.

To mix metaphors either show us the money or get off the pot.

densol_2

I'm as confused as the OP's buyer probably is ! Talking in riddles and confusing the issue !

robatwork

I wanted Harvey to show us his actual ebay listing so we could comment on the actual reality rather than something that was "like" a "TV with no DVD".

societys_child

I read it as the buyer bought an item which worked fine for it's primary use but there was problem with a "secondary" use. The buyer was quite happy because he thought he could fix it and had bagged a bargain. Now he finds he's not as good at repairs as he thought he was, so complains.
Happens a lot on Ebay.

Alidolly

The easiest thing would have been to say, part a) works but part b) is BROKEN and DOES NOT WORK. It may be fixable but this would be at the buyers cost and may be expensive to rectify. If in doubt DO NOT BID ON THIS ITEM.

By not clarifying clearly that the item may be expensive to fix, IMHO they are trying to deceive as used and not working in its entirety are two completely different things.

soolin

densol wrote: »

I'm as confused as the OP's buyer probably is ! Talking in riddles and confusing the issue !

It is good pracice to avoid stating exact details that can identify a selling account, I would do the exact same as the OP in not stating exactly what I sold.

robatwork wrote: »

I wanted Harvey to show us his actual ebay listing so we could comment on the actual reality rather than something that was "like" a "TV with no DVD".

I would strongly advise all users, buyers or sellers, never to give any identifying info about their ebay account on general forums like this- it often goes very badly. I myself got tracked down several years ago probably from here as I mentioned a quite specific thing I had sold- as I can be outspoken someone decided to harrass me via ebay, setting up new accounts, buying things and leaving negs, kept requesting my user details and address/phone number . Ebay did work well with me to get rid of all the negs (no stars or defects luckily in those days) but it was so time consuming I actually had to walk away and leave that account dormant for a while.

We've also had people come back to complain that after their account was highlighted on here they suddenly got asked to upgrade to a business when they were trying to keep under the radar, or suddenly had their listings pulled when people started reporting things they shouldn't be selling.

barbiedoll

harveybobbles wrote: »

Sold an electrical item* last week for £30 inc postage. It wasn't fully working, but was working enough to list it as "used" rather than "for parts not working"

* ie a TV that works as a TV, but the built in DVD is faulty.

Anyway, the buyer is now unhappy that it isnt working correctly and would like to know what I intend to do "before leaving feedback.."

As my item had a minor issue I made it £40 cheaper than the others online and would hope that a buyer would realise that.

I've told them 4 times now to send it back for a full refund but all they keep bleating on about is feedback.

Might send them some !!!!!! undies in the post.

Ah...I see where the confusion lies. the BIB should have really stated "For example: A tv that works as a tv but the built-in dvd is faulty"

No wonder we're all scratching our heads...I thought OP was selling a telly!