Buyer unhappy with broken item..

harveybobbles

Sold an electrical item* last week for £30 inc postage. It wasn't fully working, but was working enough to list it as "used" rather than "for parts not working"

* ie a TV that works as a TV, but the built in DVD is faulty.

Anyway, the buyer is now unhappy that it isnt working correctly and would like to know what I intend to do "before leaving feedback.."

As my item had a minor issue I made it £40 cheaper than the others online and would hope that a buyer would realise that.

I've told them 4 times now to send it back for a full refund but all they keep bleating on about is feedback.

Might send them some !!!!!! undies in the post.

iammumtoone

I don't blame the buyer for being annoyed to be honest. How were they suppose to know the reason you were selling it cheap! people list cheap items for all sorts of reasons, they don't know the full value, want a very quick sale etc.

You didn't need to sell it as spares ore repairs as it worked but the fault should have been clearly listed in the description or title.

The buyer now has the hassle of having to return it and pay for that return, if the item is large like a TV this will not be cheap.

However what they have threatened is feedback extortion and any negative feedback left can be removed.

ZsaZsa

You sold it as a tv-dvd player, although the DVD player isn't working?????

marleyboy

If any part of an item I was selling did not work, I would feel it my duty to mention it, not only in the description but possibly the title. In buying an item, lets say I bought a laptop described as used. I open the box to find the screen is shattered, immediately I would mention it.

But if I were then told that it still works, I just need to plug in a monitor. Feedback would be the very least of their problem.

alykatz

Tbf it was your mistake not theirs to not list any faults how on earth was the buyer to know.
I expect the buyer expects you to offer to pay the return postage for your mistake so they are notvout of pocket.
As for feedback extortion, all the buyer seems to be saying is please sort this to my satisfaction as this is an error on your end.

If i was your buyer i would be right annoyed as well and whilst i wouldnt mention feedback i would expect not to be out of pocket when the fault is not mine.

esuhl

harveybobbles wrote: »

Sold an electrical item* last week for £30 inc postage. It wasn't fully working, but was working enough to list it as "used" rather than "for parts not working"

* ie a TV that works as a TV, but the built in DVD is faulty.

I can't believe you're complaining when you dishonestly advertised the item.

If I was the buyer, I'd consider taking you to court for "loss of bargain", forcing you to pay me the market rate for a working replacement.

robatwork

Seems to be a lot of conclusion jumping on this thread; unless you want to show us the listing and say exactly how it was broken, I don't see how anyone can comment from a position of anything other than speculation.

bxboards

If an item isn't fully working it needs to be listed as 'for parts or not working'.

The defination of used is: 'Used: An item that has been previously used. The item may have some signs of cosmetic wear, but is fully operational and functions as intended.'

You can't say it's 'fully operational and functions as intended' so this was mis-listed.

The buyer is entitled to a full refund, and you will need to cover their return postage costs too.

alykatz

robatwork wrote: »

Seems to be a lot of conclusion jumping on this thread; unless you want to show us the listing and say exactly how it was broken, I don't see how anyone can comment from a position of anything other than speculation.

In fairness we are only going on what the op has stated and judging on his post the faults were never mentioned he hoped as he had priced significantly lower that the buyer would realise there was an issue.

As my item had a minor issue I made it £40 cheaper than the others online and would hope that a buyer would realise that.

robatwork

The OP is a frequent poster so I hope he comes back to elucidate.

If it was listed as a "TV" and in the blurb he says "has built in DVD but this doesn't work" then I wouldn't say it's a faulty TV and he has covered the bases. If it's listed as "TV with DVD" then his goose is cooking....

He also stated that the buyer reported it wasn't working correctly. Again if it's the DVD that wasn't working and it was sold as such... all well and good. If it's the TV that isn't working....roast goose again.

So all depends on the listing to my mind.

alykatz

robatwork wrote: »

The OP is a frequent poster so I hope he comes back to elucidate.

If it was listed as a "TV" and in the blurb he says "has built in DVD but this doesn't work" then I wouldn't say it's a faulty TV and he has covered the bases. If it's listed as "TV with DVD" then his goose is cooking....

He also stated that the buyer reported it wasn't working correctly. Again if it's the DVD that wasn't working and it was sold as such... all well and good. If it's the TV that isn't working....roast goose again.

So all depends on the listing to my mind.

Your right it does depend on the listing, but reading the ops post i didnt think it was listed as faulty. As you say op is a regular poster so i would have hoped it was listed with the faults outlined.