AutoAid Car Breakdown Discussion

jblackmore

Just been caught out by Autoaid cancellation fee - having paid £79.21 when I read policy documents realised this didn't meet my needs so cancelled next day, autoaid initially threatened £25 + £15 cancellation and service charges, when I argued for about 20 mins this came down to £17.64 (yes really?) so feel I've been rinsed, and don't understand why MSE recommend autoaid when there are so many complaints about customer service and rip off charges/fee's which aren't made clear until after you pay and then can't cancel for refund.

Ash_Pole

Does anyone know how to set the policy not to renew without having to call them? I've logged in but there doesn't seem to be an option for this. If I click on their link from the faq's (https://customer.autoaidbreakdown.co.uk/donotrenew.aspx) it just takes me back to the login screen.

daveyjp

chriswa1 said:

Spouse or partner covered? It says they are on the MSE site so I progress all the way to payment without being able to add details of my partner. I click on 'Help' which asks that very question, but when you click on it, it just tells you how you can check if they are. I emailed contact@autoaidbreakdown.co.uk , which was shown as the contact email on their site. That redirected the email to autoaidautoreply@autoaidbreakdown.co.uk , with confirmation the inbox is not monitored. I'd rather have an answer in black and white to rely on given reference to the £15 admin fee cancellation charge. With the auto reply email I could see an email address of CustomerContact@AutoAidBreakdown.co.uk , so emailed that. No auto response acknowledgement, so I don't know if I will receive a reply or not. Does anyone know the answer? Admittedly I'm having second thoughts anyway, as no doubt my query will have occurred many times before, yet is not easily answered.

If you are experiencing issues get a quote from Start Rescue.  I moved to them last year and whilst not needing them, the info on the cover is clear and the admin process works very well (i added a vehicle part way through the year, no issues).  Three cars covered for £100.

tommyzulu

Autoaid: Look elsewhere for your breakdown cover.

This company has gone to the dogs... they used to be small, efficient and friendly. Now they are big, corporate and ineffective. I waited almost three hours for help.
They ask you to use their app which is complex and slow. 
Their staff sp[eak unclearly, despite me asking them to speak more slowly and clearly.
They try to renew at a higher price than MSE offers.
No local services apparently... 
Waiting in the cold and damp and I think they will not repair - only jujst put the vehicle on the back of a truck. Beware!!!