PPI Reclaiming discussion

pmolloy

I called Natwest this morning and asked if I can speak to someone regarding my letter I sent about PPI. I had recently received a letter from their Edinburgh customer services telling me that it was being dealt with (just the usual standard letter telling me they are investigating my complaint and will get back to me). The number I called this morning got me through to Boreham Wood customer relations where a woman told me, before I had a chance to give her my a/c details, that ALL PPI complaints are now on hold until 25/02 when they will send everyone the same response. She told me that Natwest are not paying out anything or discussing individual cases or dealing with FOS complaints until this time when a decision will have been reached on Natwests stance towards PPI complaints.

Has anyone else had this kind of response from Natwest?

b10smyth

tiggrae wrote: »

there's 2 issues here - is it the money you paid on early redemption - this is an easier route to go after - or the full amount for mis selling - not as easy as the first - these are 2 very different pieces of legislation the first one easier to prove then the other

Its the fact i had to pay the full amount on early settlement that bothered me the most £11,400 on a policy that had only ran for two and a half years and was only covering me for 5 years in the first place i couldnt wait to get out of the deal so had to bite the bullet and pay them at the time ,Do i have a case, and if so what is the best way to try and retrieve even half of the money i paid off in full to them as they told me there was no early settlement fee on the ppi.If i got £3000 back off them i would be happy enough but anything would do,theres no way these companies should get away with this.Have i ran out of time to claim as the loan was set up in september 2003

Firemunchkin

tiggrae wrote: »

the point is the refund has to be fair, reasonable and transparent - ie a company has to demonstate how much the admin fee etc. are. 8% refund is clearly an unfair term under the Unfair Consumer Contract Terms Regulations 1999 and as you'll see from the document companies have been instruction to change them

Thanks, I'll quote that in the letter I write to the loan company then and make my request for a pro rata refund. At least that way I may get somewhere.

Many thanks!

sian-c_2

have had our first 'go away' letter from first plus following me sending the template letter on here. Should i now do the 'please look at the case again' letter ( i have now found out that we have to continue to pay the ppi following hopeful reclaim at end of 5 years) or go straight to the FOS? They state they have listened to the recorded phone conversation when we said yes to the ppi and as i thought, have said we had the terms etc to review before we signed. I know i shouldnt get nervous about doing this but i am

daynurse

sian-c wrote: »

have had our first 'go away' letter from first plus following me sending the template letter on here. Should i now do the 'please look at the case again' letter ( i have now found out that we have to continue to pay the ppi following hopeful reclaim at end of 5 years) or go straight to the FOS? They state they have listened to the recorded phone conversation when we said yes to the ppi and as i thought, have said we had the terms etc to review before we signed. I know i shouldnt get nervous about doing this but i am

HI SIAN I Have had the same got my recording and my interpretation differs to theres they say i agreed yes i did, certainly write back do you want to continue paying for the ppi?? you can cancel if thats what you want the rebate they will come back with will be no where near what expected. however you can persue the unfair rebate dont let them put you off ask for the tape if id have took there word for it and believed them i would have been no wiser I could tell by my tone on the recording that i felt backed in a corner and there was other issues regarding the sick pay i recieve therefore the insurance was inapropriate they may come back with the same answer
and refuse then i will go to the ombusman good luck

jvoucher

I was definitely mis-sold a loan which was to run alongside my mortgage at the same rate as my mortgage. I was never told that i didn't have to have the PPI. This was Christmas 2003. I have since ten moved house and paid off that mortgage and loan but I have no account numbers to reclaim with. Is there anything I can do?

MWH1

bathgatebuyer wrote: »

With my claim, I'm preparing my Particulars of Claim to go to court (using Newcastle as I did for reclaiming my bank charges from them - it's handy for me!). I'm extremely hacked off with the Halifax. As other have commented on here, there Customer Service is appalling (when I reclaimed bank charges - the Collections teeam registered a default against me after the court date to settle my claim as they knew nothing about the court case as Customer Services 'hadn't put a note on the file'), and in respect of my PPI case, I had a member of their staff in the Chief Execs Office accuse me of fraud (as the CCA they sent me was not in my handwriting - I believe it was written either a few months back or at the time the account was opened to try and justify the PPI they were charging) by saying that if it wasn't in my handwriting, I must have authorised someone else to open an account in my details. I'm totally bloody raging now thinking about that accusation now - let's see how damn smart they are in court. After all, they are handwriting experts with one of their Customer Service Managers writing to me and telling me it was my handwriting despite my name being spelt wrongly on it!!!:rotfl:And my profession being described as a "Charta Surveyr" :rolleyes: You'd think they could at least pick someone who could spell correctly to fill in the form, wouldn't you?

I notice in one of your other posts that they quoted the Association of British Insurers Guidelines in 2001 to you. They did the same with me to justify their failure to send on copies of the terms and conditions of the insurance to me retrospectively. Apparently the ABI guidance says that only customers who go into a branch or apply for a card over the phone are given the opportunity to see the t & cs for the insurance - anyone who applied by post doesn't and are exempt from seeing the terms under ABI good practice guidelines. Something, which I'm convinced is a complete pile of p*sh.

Anyhoo, I anticipate that the Particulars of Claim will go to Newcastle County Court in the next fortnight or so. Thereafter, it's up to the Halifax whether they attend court or not. I will. I'm not being accused of being guilty of fraud by some muppet in their Chief Exec's Office, and I'm certainly not having someone suggest that I cannot spell 'Chartered Surveyor' properly!

Please keep me posted. It's taken me this long to pick myself up off for the floor over the Charta Surveyr line :rotfl:

It sounds like you've got a very strong case, particularly as they have forged your signature on a legally binding document. I'm pretty confident they'll try and settle with you before it gets to court and probably ask you to hush up!

daynurse

cocker100 wrote: »

Good for you!!!:T I've not even been offered any sort of rebate yet, so i'll be interested to see what they think of my latest email. It was a lot more militant than the previous ones. I've given them until Tuesday to meet my requests

Good luck hope they respond tomorrow;)

rubberneck

hi cuold any one confirm is this relevant to mortgage type loans through banks wether directly sold as addition top up to the original mortgage to which i said i had good sickness death cover through my work but was talked into uneployment sicness cover ?

MSE_Wendy wrote: »

This thread is specifically for discussing the content of the
PPI Reclaiming article.

To discuss or ask a question about this article: click post reply
Report and read success stories in this thread

If you havent started your PPI reclaim yet, want to find out more about what is involved and are willing to appear on Martin's new TV programme, It Pays To Watch, please read THIS POST

NOTE FROM MARTIN:

Hi Folks

Many of you are asking "can I reclaim questions" below. Let me give a generic answer.

At the article is new for the site this means that unlike Bank Charges reclaiming they're aren't many experienced reclaimers on hand to help yet (hopefully that'll change soon when people who have been through the process come back to help others).

Go through the article in detail for the main categories of misselling. Yet in a nutshell if you have an inappropriate PPI product and weren't told it was inappropriate; or if you have a PPI policy without being told; then it's likely you have a mis-selling case.

How to know if you've a misselling case?

Well hopefully the article explains it; but if you're not sure, and you think you're hard done by, send your provider the template letter. It's as simple as that, just go for it. There's no cost for doing this. If 'reclaiming' is a scary concept, just think of it as a 'complaint letter asking for your money back'.

Therefore ask yourself the question, "have i been treated reasonably and given reasonable information?" If you think you have - don't try. If you don't think you've been treated reasonably, then start the reclaim.

Best of luck

Martin

rdm2007

i have just found out that i have been paying critical illness cover since 1995 on my mortgage. this was completel;y un-necasssary as my employers insurance would pay my wife more than i owe on my mortgage if i were to die whilst still working for them.